Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Massage Therapist for the upcoming Winter season! Our Winter employment months are November - April.
The purpose of the Massage Therapist is to provide professional body treatments for therapeutic purposes as well as recommends individualized body treatments for Members and guests of Yellowstone Club.
Major Responsibilities:
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Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
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Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
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Uphold and ensure gracious treatment of all guests.
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Responsible for being knowledgeable in regard to all Spa services, pricing, and other services provided by the YC Spa.
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Professionally exhibit proper etiquette with guests in compliance with the terminology dictated by the spa management, being particularly sensitive to guest comfort level and draping procedures.
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Enthusiastically serve guests in a timely manner, while implementing proper service standards.
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Practice all sanitation and safety guidelines provided by both the Department of Health, State Board and the Spa.
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Proactively maintain cleanliness standards in all areas of the Spa, Salon & Fitness Center.
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Professionally perform all services, tailoring each results oriented treatment to the specific guest, while providing every guest with consistent ingredients and techniques outlined in the treatment protocols.
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Consistently provide guests with the requested information concerning their needs, guiding them through the treatment process, ensuring they are comfortable with each step.
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Possess an ability to effectively recommend home care.
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Efficiently perform room setup and presentation of service to the guest.
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Practice techniques that encourage client retention and advance bookings and recommendations for effective homecare and home maintenance.
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Recommend retail products for in-home use.
Other Duties and Responsibilities:
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Meet departmental productivity, organization, punctuality/attendance and consistency standards.
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Maintain a positive and respectful attitude.
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Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
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Maintain privacy of our members at all time.
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Maintain a clean and neat appearance at all times.
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Communicate regularly and effectively with all employees, supervisors, managers and directors.
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Perform work in a safe and high quality manner.
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Project a favorable image of Yellowstone Club to Members and guests at all times.
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Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
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Assist Spa Supervisor and management daily and weekly regarding spa activities.
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Proactively maintain daily cleaning activities for the spa.
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Support other staff members as needed.
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Perform any or all duties and project as assigned by management.
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Abide by Yellowstone Club safety standards.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
Education
High School or equivalent education required. Bachelor’s degree preferred.
Licenses or Certificates
A current license to perform massage issued by the State of Montana or an Esthetics or Cosmetology License issued by the Montana State Board.
Experience/Education Preferred
At least two - four years in a public contact position.
Certificates & Licenses
Valid State Driver’s License
Computer Skills
Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.
Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance, stoop, bend, kneel, crouch, or reach with hands and arms, and lift up to 50 pounds. The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned.
Receipt and Acknowledgment
I acknowledge and understand that:
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The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
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I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Bozeman
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Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
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End of season employee appreciation day and retail sale
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Access to Employee Store in Bozeman
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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