Lone Mountain Land Company (LMLC) manages the planning, entitlement, building, marketing, and sale of premier real estate communities in the Big Sky, Montana region. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin, and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big Sky Town Center, and other projects across Southwest Montana.
Lone Mountain Land Company
Lone Mountain Property Management (LMPM) is looking for a Facilities Operations Manager to lead maintenance operations across our growing property portfolio. Reporting to the Director of Property Management, you'll oversee a multi-site facilities team organized into three geographic Pods, ensuring every property is safe, well-maintained, and a great place to call home – from move-in to move-out.
-
Ensure residents, tenants, clients, and employees encounter safe, functional, and professionally maintained properties; represent LMPM through quality, resident and guest satisfaction, reliability, and timeliness of maintenance operations across all assigned properties.
-
Develop and execute property-specific preventative maintenance programs. Confirm all Fire and Life Safety inspections are scheduled, completed, and deficiencies resolved in a timely and compliant manner.
-
Coordinate maintenance activities with Property Management, Housekeeping, HR, Finance, and operational partners and across all phases of the resident lifecycle.
-
Oversee and enforce all maintenance operations, work order processes, and conduct regular operational reviews and field inspections across all assigned properties ensuring requests are logged, prioritized, and resolved within quality standards and service guidelines.
-
Ensure units are move-in ready, with no open maintenance deficiencies and all systems verified prior to occupancy.
-
Co-lead unit turnover coordination with Property Management and execute all maintenance ensuring all items resolved. Delegate and support move-in, mid-lease, and move-out inspections; provide written repair cost estimates for move-out inspection and deposit accounting purposes.
-
Conduct post-turn quality walk-throughs using a standardized unit readiness checklist; document and photograph unit condition at the point of Facilities sign-off; ensure all QC documentation is retained in the PMS and available to Property Management before any resident access is granted.
-
Prepare and administer annual OpEx and CapEx budgets for all managed properties; analyze monthly financial variances; forecast replacement of major capital items (HVAC, roofing, parking surfaces, elevators); supervise CapEx projects from vendor proposal through final acceptance.
-
Manage contracted services and vendors (grounds, snow removal, trash, grease trap service, and landscaping); and invoice approval.
-
Partner with Construction Managers on transitions of newly completed properties; participate in due diligence reviews of potential acquisitions; assess deferred maintenance, capital needs, and operational risk.
-
Assign and direct work across all Pods; allocating personnel based on workload and site demands; maintaining Service Level Agreement (SLA) standards; and administering corrective action in accordance with LMPM policies and applicable law.
-
Manage and supervise the Facilities Team across all properties; deploy and balance team members across multiple work sites based on workload, priority, and SLA requirements; coordinate cross-coverage during peak periods, staff absences, or emergency response.
-
Hire, train, and develop team members. Conduct structured, recurring check-ins with each team lead and facilitate regular team meetings to communicate priorities, review open work orders, address safety concerns, share performance feedback, and reinforce LMPM service standards. Monthly one-on-ones with direct reports to evaluate performance, feedback, and development conversations. Complete annual performance reviews.
-
Establish and communicate clear quality standards for all work order categories; hold leads and technicians accountable to these standards through consistent QC reviews.
-
This job description is a summary of the typical functions of this position and does not represent an exhaustive list of all duties, tasks, and responsibilities. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
-
Perform all duties in a timely manner per LMPM policies and service standards. Meet departmental productivity, organization, and attendance standards. Maintain a positive, respectful attitude and treat all residents, clients, vendors, and co-workers with professionalism at all times.
-
Maintain confidentiality of all resident, client, and staff information. Communicate regularly with all employees, supervisors, managers, and directors. Perform work safely and to a high-quality standard. Project a favorable image of Lone Mountain Property Management at all times.
-
Must be available for flexible scheduling including evenings, weekends, and holidays; extended hours may be required due to business demands or emergency maintenance. Nothing in this job description restricts management's right to assign or reassign duties at any time.
Future Scope & Growth
-
This role is expected to evolve as LMPM's managed portfolio expands through new construction, acquisitions, and geographic growth. Responsibilities may increase in scope and scale over time — including the onboarding of additional work sites, expansion of the Pod structure, and growth of the Facilities Team — to support the Company's broader growth objectives. The Facilities Operations Manager is expected to help build scalable maintenance operations, systems, and team capacity that can accommodate portfolio growth.
-
Bachelor's degree in Facilities Management, Construction Management, or related field required. Four to six (4–6) years of progressive experience in facilities management, property maintenance, construction, or a related field, with demonstrated multi-site or multi-team leadership.
-
Working knowledge of building systems (HVAC, plumbing, electrical, roofing, fire/life safety). Proficiency in Microsoft Office Suite is required.
-
Ability to read and evaluate construction, legal documents, contractor proposals, and financial reports.
-
Strong communication and organizational skills.
-
Proficiency in property management software, work order systems, and invoice tracking tools.
-
Multifamily residential or mixed-use portfolio management experience preferred.
-
Familiarity with HOA structures, property management platforms (Yardi, AppFolio, or similar), and invoice tracking software a plus.
-
Experience managing geographically distributed teams strongly preferred.
-
Valid US state Driver's License required. Must be insurable under LMPM vehicle policy for travel between work sites.
-
Montana Property Management Certification is required for this role; candidates who do not hold current certification at time of hire must obtain it within six (6) months of employment as a condition of continued employment.
-
This position operates across multiple LMPM-managed work sites requiring regular travel between locations.
-
Work is performed in both office and field settings with frequent outdoor exposure including extreme heat, cold, wind, rain, and snow.
-
The employee may be exposed to construction activity and equipment noise ranging from moderate to loud.
-
The employee must be able to stand and move at a well-paced rate for up to 6 hours and perform physical tasks including, but not limited to, walking, bending, stooping, kneeling, climbing, and repetitive motions. Occasional lifting of up to 25 pounds required.
-
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Benefits Offered
Medical
Dental
Vision
Flexible Spending Account
Health Savings Account with Employer Contribution
Employee Life Insurance – paid by Employer
Voluntary Life & AD&D Insurance options
Long Term Disability – paid by Employer
Short Term Disability – paid by Employer
401K Retirement Plan with Employer Match
Identity Theft Insurance
Critical Illness Insurance
Accident Insurance
Pet Insurance
Employee Assistance Program
Paid Time Off
Ski Pass OR Health & Wellness Reimbursement - subject to availability at time of hire
This position is eligible for a $1,000/month auto allowance, $60/month cell phone reimbursement, and discretionary bonus
LMLC Operations, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
