Top 515 Associate director Jobs in Billerica, Ma

Associate Director, Vendor Management - Patient Services
Lenox Executive Search —Boston, MA
- $150,000 - $200,000 a year
- Temporary
- Hybrid work
- Office
- 3 years
- Bachelor's degree
Quick Apply
7d
Associate Director, Clinical Operations Program Lead
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Remote
- English
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Associate Director, Global Regulatory Affairs, Precision Medicine & Digital Health
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Full-time
- Remote
- Medicine
- 5 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Associate Director, Clinical Operations Program Lead
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Full-time
- Remote
- English
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Associate Director, Patient Navigator
Genetix Biotherapeutics —Somerville, MA
- $175,000 - $185,000 a year
- Remote
- Nursing
- RN License
- Bachelor of Science
- Travel reimbursement
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Associate Director Human Resources Business Partner
Chewy —Boston, MA
- $137,500 - $221,500 a year
- Full-time
- 7 years
- Office
- Master's degree
- Paid holidays
- Health insurance
Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics
Agios Pharmaceuticals —Cambridge, MA
- $153,541 - $230,312 a year
- Remote
- 8 years
- Bachelor's degree
- Travel
- Health insurance
Associate Director, Project Management
Sobi —Waltham, MA
- $150,000 - $190,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Associate Director, Program Management Office
Alkermes, Inc. —Waltham, MA
- Full-time
- Hybrid work
- Psychiatry
- Bachelor's degree
- Neurology
Associate Director, Trial Lead Clinical Operations (Contract to Perm)
MannKind Corporation —Bedford, MA
- $148,000 - $222,000 a year
- Contract
- Bachelor of Science
- Bachelor's degree
- Doctor of Philosophy
Quick Apply
Associate Director Global Marketing - Biologics Testing (REMOTE)
Charles River Laboratories —Wilmington, MA
- $130,000 - $150,000 a year
- Extended hours
- Remote
- 7 years
- Marketing
- Bachelor of Science
- Health insurance
- Paid time off
Associate Director, G&A Business Systems Analyst, IT
Agios Pharmaceuticals —Cambridge, MA
- $153,541 - $230,312 a year
- Remote
- Oracle
- Computer Science
- Bachelor of Science
- Health insurance
Associate Director, Instock Management
Chewy —Boston, MA
- $137,500 - $221,500 a year
- Full-time
- Bachelor of Science
- SQL
- Analysis skills
- Paid holidays
- Health insurance
Associate Director Office of Violence Prevention
Boston Public Health Commission —Boston, MA
- $105,000 - $115,000 a year
- Part-time
- Master's degree
- Analysis skills
- Mentoring
Associate Director of Business Development - Northeast US (Biotech Services)
Coriolis Pharma Research GmbH —Boston, MA
- Up to 50% travel
- Customer service
- 5 years
Quick Apply
Associate Director, ADC platform in Oncology Drug Discovery
Novartis —Cambridge, MA
- $152,600 - $283,400 a year
- Full-time
- 5 years
- Doctor of Philosophy
- Mentoring
- Health insurance
- 401(k) matching
Principal Scientist/ Associate director Cell Line Development
EPM Scientific —Southborough, MA
- $130,000 - $160,000 a year
- Contract
- Analysis skills
- Mentoring
- Senior level
Quick Apply
12h
Associate Medical Director, Clinical Science, NS TAU
Takeda Pharmaceutical —Cambridge, MA
- $198,500 - $311,850 a year
- Full-time
- Hybrid work
- Medicine
- Office
- 3 years
- Paid holidays
- Disability insurance
Associate Director of Development
Charles River Center —Needham, MA
- $85,000 - $90,000 a year
- Full-time
- Experience working with individuals with disabilities
- 5 years
- Bachelor's degree
14d
Associate Director, US Advertising & Promotion Regulatory Review
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Doctor of Philosophy
- Paid holidays
- Disability insurance
13d

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Associate Director, Vendor Management - Patient Services

Lenox Executive Search
Boston, MA

Quick Apply

Job Details

Temporary | Contract
$150,000 - $200,000 a year
7 days ago

Qualifications

Procurement
Operations transformation
Patient service
Patient experience leadership
Bachelor's degree
Project management experience in healthcare
Vendor relationship management
Contracts
Leading team collaboration initiatives
Vendor negotiation
Managing projects
Supplier relationship management (SRM)
Business requirements
Cross-functional team management

Full Job Description

Patient Support Vendor & Program Operations, Center of Excellence Location: Boston, MA (Hybrid – 3 days per week on-site)

Position summary:

Our Sponsor Pharmaceutical client is seeking a Associate Director to join the Patient Support Operations & Vendor Management Team within the US Patient Support Center of Excellence. This team supports Vertex North America Commercial’s Patient Support organizations, which assist patients living with Cystic Fibrosis, Sickle Cell Disease, Beta-thalassemia, and Acute Pain.

The Patient Support Operations & Vendor Management Team oversees patient support vendors, including those managing financial assistance programs, benefits investigations, prior authorizations, and travel programs. The team also collaborates with Specialty Pharmacy partners to ensure a seamless patient experience.

The Associate Director, Vendor Management is responsible for leading the strategy, oversight, and performance management of vendors supporting patient support programs. This role ensures external partners deliver high-quality services aligned with program goals, compliance requirements, patient experience expectations, and business objectives. The Associate Director will work cross-functionally with internal stakeholders including Patient Services, Market Access, Compliance, Legal, Finance, Commercial, Medical, and Operations to drive vendor accountability, operational excellence, and continuous improvement.

This individual will play a key role in managing vendor relationships across services such as hub operations, adherence programs, patient access support, reimbursement support, contact center services, and other patient-facing solutions.

This hybrid role requires 3 days per week on-site at the Boston office and reports to the

Director, Patient Support Operations & Vendor Management.

Key Responsibilities:

Vendor Strategy and Oversight

· Lead day-to-day and strategic oversight of vendors supporting patient support programs.

· Develop and maintain strong vendor governance models, including business reviews, performance scorecards, escalation pathways, and service-level expectations.

· Ensure vendors are operating in alignment with contractual obligations, business requirements, quality standards, and compliance expectations.

· Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, onboarding, and transition activities.

Performance Management

· Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.

· Identify performance gaps, risks, and process inefficiencies, and lead corrective and preventive action plans with vendors.

· Drive continuous improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness.

· Conduct regular business reviews and present vendor performance insights and recommendations to leadership.

Cross-Functional Collaboration

· Serve as a primary liaison between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables.

· Collaborate with Patient Services, Market Access, Commercial, Legal, Compliance, Privacy, Procurement, and Finance to support vendor-related initiatives.

· Translate business needs into clear vendor requirements and operational expectations.

· Support implementation of new programs, enhancements, and process changes impacting vendor operations.

Contract and Financial Management

· Partner with Procurement, Legal, and Finance to support contract development, amendments, renewals, and statement-of-work management.

· Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control.

· Assess vendor proposals and business cases to support investment decisions and operational planning.

Project Management and Implementation

· Lead cross-functional projects related to vendor operations, patient support program enhancements, and new service implementations.

· Develop project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution.

· Coordinate internal and external stakeholders to manage deliverables, dependencies, risks, and issue resolution.

· Track project progress against scope, timeline, and budget, and provide regular status updates to leadership.

· Support change management activities associated with vendor transitions, new program launches, and process improvements.

· Drive accountability for project deliverables and ensure timely completion of action items across teams.

Compliance and Risk Management

· Ensure vendor activities comply with all applicable healthcare, privacy, legal, and regulatory requirements, as well as company policies and procedures.

· Support audit readiness and participate in vendor audits, inspections, and risk assessments as needed.

· Escalate issues appropriately and drive timely resolution of compliance, operational, or service-related concerns.

· Maintain documentation and governance practices required for effective oversight.

Qualifications:** Required

· Bachelor’s degree in business, healthcare administration, life sciences, or related field.

· 8+ years of experience in vendor management, patient services, market access, specialty pharmacy, reimbursement support, or related healthcare/pharmaceutical operations.

· Experience with vendor transitions, program launches, and operational transformation initiatives.

· 3+ years of experience in project leadership, or cross-functional leadership role.

· Demonstrated experience managing third-party vendors in a regulated healthcare or pharmaceutical environment.

· Strong knowledge of patient support program operations, including hub services, reimbursement support, access services, and patient engagement models.

· Experience developing and monitoring KPIs, SLAs, and vendor performance scorecards.

· Strong communication, negotiation, and relationship management skills.

· Proven ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.

Preferred

· Advanced degree (MBA, MPH, or related field).

· Experience in rare disease, specialty therapeutics, or complex patient support programs.

· Familiarity with regulatory and compliance requirements relevant to patient services and vendor oversight.

· Experience with vendor transitions, program launches, and operational transformation initiatives.

Core Competencies

· Strategic thinking

· Vendor governance and accountability

· Operational excellence

· Risk identification and mitigation

· Cross-functional collaboration

· Executive communication

· Analytical and data-driven decision-making

· Patient-centered mindset

Working Conditions / Travel

· Ability to travel periodically for vendor site visits, internal meetings, and business reviews, as needed.

· Hybrid work environment, depending on company policy and business needs.

Pay: $150,000.00 - $200,000.00 per year

Experience:

Patient Services: 8 years (Required)

Work Location: Hybrid remote in Boston, MA 02117

Quick Apply

Refine Your Search

associate director jobs in billerica, ma

Associate Director, Vendor Management - Patient Services

Associate Director, Clinical Operations Program Lead

Associate Director, Global Regulatory Affairs, Precision Medicine & Digital Health

Associate Director, Clinical Operations Program Lead

Associate Director, Patient Navigator

Associate Director Human Resources Business Partner

Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics

Associate Director, Project Management

Associate Director, Program Management Office

Associate Director, Trial Lead Clinical Operations (Contract to Perm)

Associate Director Global Marketing - Biologics Testing (REMOTE)

Associate Director, G&A Business Systems Analyst, IT

Associate Director, Instock Management

Associate Director Office of Violence Prevention

Associate Director of Business Development - Northeast US (Biotech Services)

Associate Director, ADC platform in Oncology Drug Discovery

Principal Scientist/ Associate director Cell Line Development

Associate Medical Director, Clinical Science, NS TAU

Associate Director of Development

Associate Director, US Advertising & Promotion Regulatory Review

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