Top 920 Technical specialist Jobs in Billerica, Ma

End User Support Specialist
Anika Therapeutics —Bedford, MA
- $66,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health savings account
- Employee stock purchase plan
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Senior Education LMS Specialist
IHI —Boston, MA
- $64,417 - $103,067 a year
- Full-time
- Remote
- Computer literacy
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Inventory Control Specialist - Lowell, MA
CoreWeave —Lowell, MA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Health savings account
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Quality Assurance Specialist
Nova Biomedical —Billerica, MA
- $77,000 - $86,000 a year
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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IT Systems Specialist I
Werfen —Bedford, MA
- $70,000 - $90,000 a year
- Online Application
- English
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quality Specialist/Technical Writer
Teledyne Technologies Inc. —Billerica, MA
- $62,800 - $83,700 a year
- Full-time
- Microsoft Excel
- 5 years
- Analysis skills
Inventory and Parts Specialist
Brake & Clutch, Inc. —Salem, MA
- $22 - $28 an hour
- Full-time
- Inventory management
- Customer service
- Research
- Health insurance
- Dental insurance
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Hardware Applications Managment Technical Specialist, Applied Automation
Amazon.com Services LLC —North Reading, MA
- $148,700 - $201,200 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
13h
Sales Operations Specialist
WEI —Salem, NH
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
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Wood Coating Color Matcher/Tint Specialist
Richelieu Hardware —North Reading, MA
- Computer literacy
- Basic math
- Mid-level
- Employee stock purchase plan
- Paid holidays
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14d
Facilities Specialist
Symbotic —Wilmington, MA
- $29.81 - $41.25 an hour
- Full-time
- PMP
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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1d
Rotating Equipment Specialist
Hudson Manpower —Leominster, MA
- Full-time
- Senior level
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Quality Control Specialist - Federal Construction
Doyon Management Services —Haverhill, MA
- $55,000 - $78,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- OSHA
- Profit sharing
- Wellness program
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8d
Field Service Professional -Reading, MA
Vivint —Reading, MA
- $23.32 - $25.79 an hour
- Clean driving record
- Mid-level
- Driver's License
- Paid training
- Fuel card
Quick Apply
Customer Experience & Sales Specialist
uBreakiFix —Natick, MA
- From $18 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Technical Service Product Specialist
INTEGRA Biosciences Corp —Hudson, NH
- Up to 50% travel
- Mid-level
- Office
Quick Apply
Quality Assurance Specialist – Supplier Quality
Actalent —Framingham, MA
- $38 - $40 an hour
- Temporary
- Mid-level
- Continuous improvement
- Organizational skills
- Commuter assistance
- Health savings account
Quick Apply
6d
Senior Project Manager – Licensed Site Professional (LSP)
Pinchin LLC —North Andover, MA
- 7 years
- Management
- Master's degree
- Health savings account
- Flexible spending account
Quick Apply
Manager of Technical Sales Specialist - Massachusetts
Sartorius —Marlborough, MA
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Product management
- Health savings account
- AD&D insurance
Application Specialist - Pavement & Transportation Products
Geophysical Survey Systems Inc. —Nashua, NH
- Full-time
- Up to 50% travel
- Mid-level
- 3 years
Quick Apply

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End User Support Specialist

Anika Therapeutics -
Bedford, MA

Quick Apply

Job Details

Full-time
$66,000 - $90,000 a year

Benefits

Health savings account
Employee stock purchase plan
Health insurance
401(k)
Paid time off

Qualifications

Cloud identity and access management (IAM)
Customer communication
Network troubleshooting
IT user and group management
Windows
Communication platforms
Internal employee customer service
Productivity software support
Customer support ticket management
Collaborative technology platforms
Productivity software
Access control management
Ticketing system technical support

Full Job Description

What You’ll Do

The End User Support Specialist delivers high-quality technical support and ensures a seamless technology experience for employees across the organization. This role serves as the primary point of contact for IT support, resolving hardware, software, systems, and connectivity issues while maintaining a high standard of customer service in a fast-paced, regulated environment. In this role, you develop into a subject matter expert in end-user computing technologies, IT service delivery, and workplace productivity tools.

How You'll Contribute

Provide front-line technical support for hardware, software, and systems issues in both onsite and remote work environments.
Diagnose and resolve end-user issues related to laptops, mobile devices, printers, collaboration platforms, and operational technology systems.
Manage, prioritize, and track support requests through IT service management (ITSM) tools, ensuring timely resolution and clear communication with users.
Provision, configure, deploy, and support end-user hardware and software, including onboarding and offboarding activities.
Maintain user accounts, access permissions, and identity management systems in accordance with security and compliance requirements.
Troubleshoot issues involving Microsoft 365 applications, Teams, SharePoint, OneDrive, VPN connectivity, network access, and business applications.
Escalate complex technical issues to appropriate support teams and coordinate resolution through completion.
Create and maintain user guides, knowledge base articles, FAQs, and training materials to improve user self-service capabilities.
Support conference room technology and ensure meeting spaces are operational and ready for business use.
Identify opportunities to improve IT support processes, service delivery, and overall user experience.
Perform other duties and projects as assigned.

What It Takes

This role requires the ability to effectively manage multiple support requests while delivering exceptional customer service in a dynamic business environment. Success requires strong troubleshooting and analytical skills, sound judgment, attention to detail, and the ability to diagnose and resolve a broad range of technical issues. The position serves as a key interface between employees and technology systems and requires effective communication, collaboration, and follow-through to ensure business continuity and a positive user experience. The role must balance responsiveness, technical accuracy, security requirements, and compliance expectations while supporting evolving business needs.

What You Bring

Bachelor’s degree in Information Technology or a related field, or equivalent combination of education and experience.
1–3 years of experience providing end-user, desktop, or technical support in a professional environment.
Strong working knowledge of Windows operating systems and Microsoft 365 technologies, including Teams, SharePoint, Intune, and OneDrive.
Experience supporting Active Directory and identity/access management processes.
Experience using IT service management and ticketing platforms such as Freshservice, ServiceNow, Jira, or Zendesk.
Familiarity with networking fundamentals, including VPN connectivity, wireless networking, and general connectivity troubleshooting.
Excellent troubleshooting, problem-solving, and organizational skills.
Strong verbal and written communication skills with a customer-focused approach to support.

Nice to Have

Experience working in a regulated environment, such as medical device, pharmaceutical, biotechnology, or life sciences organizations.
Industry certifications such as CompTIA A+, Microsoft certifications, or equivalent technical credentials.
Experience supporting hybrid, multi-site, or global workforce environments.
Familiarity with endpoint management, device lifecycle management, and modern workplace technologies.
Knowledge of IT support best practices, service management processes, and continuous improvement methodologies.

Compensation & Benefits

The salary range provided is based on the Company’s reasonable estimate of the base salary pay range for this position at the time of posting. Actual base pay is determined by several factors relevant to the position, including skills, competencies, experience, education, and geographic location. Anika also offers a discretionary bonus program for all full-time employees, comprehensive healthcare benefits, health savings account, 401(k) plan with up to 5% company match which includes immediate vesting, employee stock purchase plan at a 15% discount, accrued paid time off, additional long-term incentives including stock awards, and much more. At Anika, we take pride in offering robust Total Rewards, inclusive of market-leading benefits to meet our employees where they are in their career and in life.

The compensation and benefits information is provided as of the date of this posting. Anika reserves the right to modify compensation and benefits at any time, subject to applicable law.

On-Site

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Refine Your Search

technical specialist jobs in billerica, ma

End User Support Specialist

Senior Education LMS Specialist

Inventory Control Specialist - Lowell, MA

Quality Assurance Specialist

IT Systems Specialist I

Quality Specialist/Technical Writer

Inventory and Parts Specialist

Hardware Applications Managment Technical Specialist, Applied Automation

Sales Operations Specialist

Wood Coating Color Matcher/Tint Specialist

Facilities Specialist

Rotating Equipment Specialist

Quality Control Specialist - Federal Construction

Field Service Professional -Reading, MA

Customer Experience & Sales Specialist

Technical Service Product Specialist

Quality Assurance Specialist – Supplier Quality

Senior Project Manager – Licensed Site Professional (LSP)

Manager of Technical Sales Specialist - Massachusetts

Application Specialist - Pavement & Transportation Products

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