Top 649 Operations associate Jobs in Billerica Ma

Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
Associate Director of Operations
Tenacity —Allston, MA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Center Operations & Instructional Associate
Mathnasium of Newton —Newton Center, MA
- $20 - $25 an hour
- Part-time
- Hybrid work
- Background check
- High school
- Administrative experience
Quick Apply
Operations Associate, Jackpocket (PM Shift)
DraftKings —North Andover, MA
- $19 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Ability to stand for extended periods
3rd shift Warehouse Associate
The Artisan Chef Mfg Co. —Lawrence, MA
- $20 - $25 an hour
- 8 hour shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Operations Associate, Jackpocket (AM Shift)
DraftKings —North Andover, MA
- $19 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Ability to stand for extended periods
2nd shift Warehouse Associate
The Artisan Chef Mfg Co. —Lawrence, MA
- $20 - $25 an hour
- 8 hour shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Store Associate/Cashier
EKS Corporation —Tewksbury, MA
- From $15 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
Quick Apply
Warehouse Associate
Bosch Group —Marlborough, MA
- Full-time
- Background check
- Pass drug screening
- Windows
- Health insurance
- Paid time off
Quick Apply
Research Associate, NGS Operations
Hunter International, Inc —Boston, MA
- $30 - $40 an hour
- Contract
- Customer service
- Maintenance
- Research
Quick Apply
9d
Visual & Operations Associate
Crate and Barrel —Burlington, MA
- $17.00 - $21.25 an hour
- Part-time
- English
- Cash register
- US work authorization
- Store discount
- Disability insurance
Research Associate, Cell Culture & Assay Operations
Hunter International, Inc —Boston, MA
- $35 - $45 an hour
- Contract
- Bachelor of Science
- Writing skills
- Research
Quick Apply
9d
$500 Sign-on Bonus Warehouse Associate Seasonal
Potpourri Group Inc —Littleton, MA
- $17 an hour
- Temporary
- Inventory management
- In-person
- Entry level
- Health insurance
Quick Apply
Warehouse & Delivery Associate- Lowell, MA
TireHub, LLC —Lowell, MA
- From $22.65 an hour
- Weekends as needed
- Forklift
- High school diploma or GED
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
1st shift Warehouse Associate
The Artisan Chef Mfg Co. —Lawrence, MA
- $20 - $25 an hour
- 8 hour shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Associate - Infrastructure, Capital Projects & Climate Advisory (Project/Program Development & Finance)
KPMG —Boston, MA
- Full-time
- Mid-level
- Finance
- Master's degree
- Disability insurance
- Health insurance
9d
Store Associate/Cashier
EKS Corporation —Reading, MA
- From $15 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
Quick Apply
Warehouse Associate/Office Services Coordinator
UG2 LLC —Bedford, MA
- $20 - $24 an hour
- Microsoft Word
- Oracle
- Heavy lifting
Quick Apply
Associate Director, EHS
BMS —Devens, MA
- $179,220 - $217,176 a year
- Email
- Hybrid work
- Bachelor of Science
- Engineering
- Master's degree
- Paid holidays
- Disability insurance
Sales Associate - 2nd STREET-Second Hand Store-Burlington Mall
2nd STREET USA,inc. —Burlington, MA
- $16 - $18 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply

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Quality Assurance Associate - Day & Employment

Charles River Center -
Needham, MA

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Job Details

Full-time
$31.25 an hour

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing

Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
  - ISP implementation
  - Data collection
  - Attendance records
  - Billing alignment
- Agency policies and procedures
Review documentation for accuracy, completeness, and consistency.
Identify compliance deficiencies and support the development of corrective action plans.
Track corrective actions and verify completion.

2. Quality Improvement & Outcomes Monitoring

Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
Identify trends and opportunities for improvement.
Support the development and implementation of quality improvement initiatives.
Monitor progress toward key performance indicators (KPIs) and certification standards.

3. Service Delivery & Person-Centered Review

Review services to ensure alignment with:

Individual Support Plans (ISPs)
Person-centered goals and outcomes
Meaningful day and employment expectations

Additional responsibilities include:

Evaluating documentation of progress toward goals.
Reviewing evidence of community integration.
Identifying gaps between planned services and actual service delivery.

4. Incident Review & Risk Monitoring

Review incident reports related to Day and Employment Services.
Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
Support follow-up activities and risk mitigation efforts.

5. Certification & Survey Readiness

Prepare programs for DDS certification reviews.
Conduct mock certification audits and readiness assessments.
Provide guidance regarding:
- Documentation expectations
- Certification indicators
Assist with gathering documentation and responding to survey findings.

6. Training & Technical Assistance

Provide training and coaching to CBDS and employment staff on:

Documentation requirements
Data collection standards
Person-centered service delivery
DDS certification requirements

Additional responsibilities include:

Identifying training needs in collaboration with Quality Assurance leadership and operations.
Supporting continuous staff development.

7. Collaboration & Communication

Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

DDS certification standards for CBDS and Employment Services
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all CBDS and employment programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

operations associate jobs in billerica ma

Quality Assurance Associate - Day & Employment

Associate Director of Operations

Center Operations & Instructional Associate

Operations Associate, Jackpocket (PM Shift)

3rd shift Warehouse Associate

Operations Associate, Jackpocket (AM Shift)

2nd shift Warehouse Associate

Store Associate/Cashier

Warehouse Associate

Research Associate, NGS Operations

Visual & Operations Associate

Research Associate, Cell Culture & Assay Operations

$500 Sign-on Bonus Warehouse Associate Seasonal

Warehouse & Delivery Associate- Lowell, MA

1st shift Warehouse Associate

Senior Associate - Infrastructure, Capital Projects & Climate Advisory (Project/Program Development & Finance)

Store Associate/Cashier

Warehouse Associate/Office Services Coordinator

Associate Director, EHS

Sales Associate - 2nd STREET-Second Hand Store-Burlington Mall

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