Top 13 Customer service manager Jobs in Billings, Mt

Client Experience Manager
Tyler Technologies —Billings, MT
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Service Operations Manager (Emerging Markets)
RDO Equipment Co. —Billings, MT
- $85,000 - $110,000 a year
- Management
- Writing skills
- US work authorization
Quick Apply
Audit Service Delivery Lead
SQA Services —Billings, MT
- $55,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
12d
District Manager
Alsco Inc —Billings, MT
- $60,800 a year
- Background check
- Inventory management
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Retail Customer Service Lead
PetSmart —Billings, MT
- $13.66 - $23.46 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement

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Entry Level Manager
Confidential —Westerville, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
Quick Apply
5d
Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year

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Client Experience Manager

Tyler Technologies -
Billings, MT

Quick Apply

Job Details

$51,035 - $65,000 a year

Qualifications

Customer communication
Customer relationship building
Managing teams in a customer support role
Customer satisfaction tracking
ERP systems
Mid-level
Incident Escalation
Frontline customer support management
Change management
Managing clients in a customer support role
Key Performance Indicators
Collaboration with product development teams
Client retention
Customer engagement
SaaS platforms
Management reporting
Client growth strategy
Customer success strategy
SaaS
Cross-functional team management
Leadership
Customer interaction during outreach
Cross-functional communication
Service level agreement (SLA) management

Full Job Description

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team—including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Responsibilities

Own the client experience for the assigned region, with NPS as the primary success metric.
Actively track and improve clients’ NPS performance through relationship building, issue resolution, and value delivery
Use NPS data to inform outreach plans and success strategy adjustments
Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.
Understand regional client trends and ensure proactive outreach strategies are in place.
Surface product gaps, friction points, and enhancement opportunities to internal teams.
Serve as a high-level escalation path for client concerns that require management handling.
Consistently highlight Tyler’s unique value in conversations with clients and internal stakeholders
Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices
Serve as a champion for the client experience—reinforcing where Tyler’s solutions are delivering exceptional outcomes
Step in to handle support incidents as needed, especially during high-volume periods
Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.
Monitor regional call trends, case volumes, and support backlogs—ensuring appropriate resource coverage and load balancing.
Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate
Identify and act on staffing needs or workflow adjustments to improve service responsiveness.
Partner with other regional teams to share best practices and align on enterprise client strategies.
Track and report on team and regional performance—including NPS, CSAT, and operational KPIs.
Ensure all team members follow the regional feedback processes
Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback
Proactive client outreach is happening consistently—not just reactive support.
Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.

Qualifications

Strong understanding of support operations, client lifecycle, and feedback systems (NPS, CSAT, CES)
Excellent communication, prioritization, and problem-solving skills
Familiarity with ERP systems, local government software, or SaaS environments is a plus
Ability to travel 10-25% annually

Quick Apply

Refine Your Search

customer service manager jobs in billings, mt

Client Experience Manager

Service Operations Manager (Emerging Markets)

Audit Service Delivery Lead

District Manager

Retail Customer Service Lead

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