Working title: Team Supervisor (MA)
Classification title: Program Coordinator
Division: Community Health Center
Program: Main Campus- Billings
FLSA status: Non-Exempt: Full-time
Schedule: Monday-Friday; 8am-5pm
Wage Range: $24.28 to $28.97 hourly; depending on number of years of transferrable experience and internal equity
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.
A. Pod Coordinator 55%
- Oversee day to day operations of the care team, maintaining an efficient and successful flow
- Provides direct backup to medical assistants
- Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow
- Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination
- Encourage open communication and conflict resolution
- Serve as a point person in onbarding and training processes with new staff and students
- Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
- Ensure program, and agency policies and procedures are being followed.
- Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems
- Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
- Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction
- Ensure a culture of safety
- Works with team as a working supervisor in the pod to ensure above goals
B. Pod Supervisor 45%
Recruit, hire, orient, evaluate, counsel, coach and retain program staff
Conduct regular check-ins, performance evaluations, and coaching sessions
Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels
Directly supervise medical assistants
Foster a positive, respectful, and team-oriented culture within the care team
Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives
Minimum Qualifications
High School diploma or equivalent
Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care
Leadership experience
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Preferred Qualifications:
MA Certification
- BLS and CPR Certification
Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Doing things right the first time
Making people feel welcome
Showing respect for each customer
Anticipating customer needs and concerns
Keeping customers informed
Helping and going the extra mile
Responding quickly
Protecting privacy and confidentiality
Demonstrating proper telephone etiquette
Taking responsibility for handling complaints
Being professional
Taking ownership of your attitude toward Service Excellence.
Work is mainly performed in a clinic setting.
Standing, bending, sitting, lifting required.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Work is structured by public health regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.
Supervised by Program Manager.
Has someone readily available to ask questions if needed.
Work directly with other team members to provide quality customer service for patients and customers.
Facilitates effective communication with referral sources, physicians and healthcare staff
Required
Required
Preferred
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
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Leader: Inspires teammates to follow them
Preferred
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Peer Recognition: Inspired to perform well by the praise of coworkers
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
