You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.
Laboratory Manager
LAB-PHLEBOTOMY & OTHER (Billings Clinic Main Campus)
req11459
Shift: Varies
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage *based on market analysis
Develops objectives, policies, and procedures for core Laboratory Services to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practices within Laboratory Services. Accountabilities include: quality of services; short and long range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management.
Essential Job Functions
- Develops and oversees core Laboratory Services to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of, and adherence to, the elements of Billings Clinic’s Code of Business Conduct and corporate compliance program.
- In collaboration with the Director, physician and pathologist leadership and other medical staff, administration, and other health care providers, develops and implements short and long range plans, and leads, develops and revises programs which enhance department services.
•Provides leadership and oversight for the daily operations within the laboratory.
•Develops, maintains and implements general lab and organizational policies relevant to the provision of laboratory services.
•Responsible for CAP preparations and readiness
•Works closely with the Pathologists to identify and resolve operational issues/concerns
•Assist and supports the Director with various project management needs to include data gathering, financial analysis, Performa, ROI, capital equipment requests, etc.
•Responsible for management of the daily operations and service deliverables for all areas of the laboratory
- Participates in the development of a cost effective annual budget. Manages the budget for core laboratory responsibilities.
•Manages supply inventory and utilization and seeks opportunities to reduce costs while maintaining quality
•Actively participates in Operational Excellence initiatives and projects
•Responsible for management of laboratory productivity and monitoring and oversight of the variance reports. Responsible to implement corrective actions to facilitate process changes.
- Practices process improvement principles to assess and improve the quality of the service/care provided within Laboratory Services. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance and ensures compliance of the department and staff.
•Develops, maintains and implements an effective quality control and quality assurance programs in all areas of the laboratory
•Reviews and conducts investigations of any HIPAA violations and/or occurrence reports. Implements corrective action as may be needed to improve the workflow or processes to prevent future incidents.
•Responsible for managing the laboratory equipment maintenance program in the main lab and within the regional clinics.
•Responsible for the various organizational quality and/or accreditation initiatives
- Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
•Provides oversight for the interviewing and hiring of all laboratory staff
•Completes performance and competency assessments and/or reviews as appropriate (i.e., 30 day meeting, 90 day meeting, probationary and annual performance reviews)
•Develops and implements orientation programs for new staff and current staff, staff training, proficiency testing and competency validations, staff in-services and staff meetings. Ensures completion of all required annual mandatory education. Works closely with Human Resources to ensure timely primary source verification of all required licensures.
•Works closely with Human Resources on employee relations issues. Works with the laboratory supervisors to provide appropriate coaching, counseling and/or disciplinary action as may be needed.
•Promotes laboratory services careers through the involvement and management of the student internships and activities within the department to ensure a quality experience for the student and Billings Clinic
- Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
- Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
Education
- 4 Year / Bachelors Degree
Bachelors degree relevant to service area preferred with 5 years of experience in service area
Certifications/Licensure
- Current licensure/certification in the State of Montana as appropriate or required for service line
- Current Montana drivers license and the ability to be insured to operate Billings Clinic vehicles
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
