Healthcare Navigator
Classification: Exempt
Reports to: Program Manager
Date: July 2023
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.
JOB DESCRIPTION
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Summary/Objective
Supportive Services for Veteran Families (SSVF) Health Care Navigators are employed by SSVF grantees to provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF health care navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.
The HealthCare Navigator (HCN) Specialist will support homeless veteran families which includes connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF health care navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.
Essential Functions
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Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others to understand the Veteran's situation, potential barriers to care, the causes, and the impact of such restrictions on the Veteran's ability to access and maintain health care services.
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Work closely with Veterans in Emergency Housing (EHA) to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision-making of the Veteran's care.
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Serve as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
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Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans; provides case management services to Veterans serves as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the public.
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Maintain timely and appropriate documentation, including progress notes to be provided to Case Managers/ Care Coordinator on a weekly basis.
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Coordinates and links Veterans and caregivers to supportive services and will serve as a subject matter expert on community resources related to the needs of the Veteran.
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Provide ongoing education support and assist in identifying VA and community resources to promote self-care as needed to the Veteran and family members.
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Assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team.
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Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
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Works as part of a multi-disciplinary team providing “client centered services” with all staff members, as well as the other case managers participating in the program.
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Assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices.
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Provide traditional SSVF case management services as directed by the Program Manager
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Reports to the supervisor on all issues relevant to program’s functioning, including the interagency referral process.
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Maintains all required documentation in participants’ confidential case records, and assisting the Program Manager and Director with the preparation of any required program and statistical reports.
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Develop relationships with community leaders, VA staff, and other referral networks.
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Other duties as assigned.
Competencies
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Crisis management
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Ability to work with multiple staff, clients, and agencies.
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Proficiency with Microsoft Office Software: Outlook, Word, Excel
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Able to meet tight deadlines under pressure.
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Organization skills
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Ability to work both independently and as part of a team.
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Practical oral and written communication skills
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Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.
Work Environment
This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities this job requires include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Travel
Traveling to various communities to perform veteran outreach actions will be necessary for this position.
Required Education, Experience, or Eligibility Qualifications
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Associate's Degree with a minimum of two years of case management experience or closely related experience
Or -
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High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
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Valid driver's license
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Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems
Preferred Education and Experience
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Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience
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Preferred experience in medical claims and patient advocacy
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
