You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.
Licensed crisis assessment counselor
COMMUNITY CRISIS CENTER (Billings Clinic Main Campus)
req12147
Shift: Varies
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 0.80 = 64 hours every two weeks (Non-Exempt)
Starting Wage DOE: $32.06 - 40.07
The Crisis Assessment Counselor is an integral part of a multidisciplinary team working with clients in an outpatient mental health setting. While promoting the health and wellness of clients, the crisis assessment counselor completes a comprehensive assessment and determines the appropriate level of care and develops a stabilization plan for clients presenting in crisis. Clients present with complex medical, mental health, substance use, social service needs and psychosocial needs. The Crisis Assessment Counselor collaborates with the internal interdisciplinary team, the local hospitals, and a client’s support system (when appropriate) regarding the mental health needs, diagnosis, symptoms, and lethality of a client’s current condition. The Crisis Assessment Counselor coordinates referrals to community and mental health service providers as needed. When clients need a higher level of care for mental health or physical health needs, the crisis assessment counselor works with the Team to ensure the transfer and collateral information is provided to the entity accepting the client.
Essential Job Functions
- Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational and departmental requirements. Maintains competency in all organizational and departmental standards as it relates to the environment, employee, client safety or job performance. And practices the mission and philosophy of Billings Clinic and Community Crisis Center.
- Assessment and Interventions to assist in the determination of a diagnosis and the level of care needed to admit a client to CCC stabilization services or to refer clients to other organizations for psychiatric care or community sheltering.
- Responds to telephone crisis calls and accepts referrals from other organizations, hospitals, and law enforcement.
- In collaboration with the CCC Team members evaluates, plans, organizes, implements, and documents safe therapeutic client care consistent with Crisis Center values/goals and Billings Clinic departmental policies and procedures and those of the CCC also. Consideration will be given to cultural diversity needs and the appropriateness of care based on each individual client.
- On occasion, may provide collateral information to assist Billings Clinic with involuntary detention and commitment to assure compliance with state laws and Billings Clinic policies and procedures.
- Utilizes interviews, the client’s support system, and client record reviews to identify barriers, set proper goals, minimize anxieties and maximize client cooperation in resolving their immediate crisis.
- Develops collaborative relationships with the Billings Clinic Psychiatric Team. Also works closely with the CCC interdisciplinary team to provide the best care possible.
- Interviews clients and their support systems, when applicable, in order to set proper goals and minimize anxieties and maximize cooperation.
- Demonstrates positive, supportive, and caring behaviors in communication with clients, families, visitors, physicians, staff, and others.
- Helps clients cope, accept, and adjust to issues related to mental health and substance use.
- Reviews the client record to identify environmental impediments and works with team members to resolve.
- Discusses goals and stabilization plans with clients and their support system to maximize compliance in meeting the goals.
- Performs duties to support CCC’s goals and objectives in its effort to provide the least restrictive care in the most cost-effective system of care. Will only transfer to a higher level of care when the client is not appropriately served within the CCC or when the client will not agree to stay voluntarily at the CCC.
- Maintains basic knowledge regarding insurance benefits and reimbursement and completes all client billing sheets in a timely manner to ensure reimbursements.
- Assists with internal auditing by completing peer counselor chart audits as directed by the CCC Supervisor. Will also comply with any necessary corrections, in a timely manner, on his/her own charts if there are corrections warranted.
- Coordinates with internal discharge coordinator and coordinates necessary referrals to ensure services are in place. Provides the paperwork in a timely manner for the discharge coordinator. Monitors the need for revisions in the stabilization plans and makes recommendations to the interdisciplinary team. Modifies stabilization plans to comply with changes in a client’s situation or needs.
- Monitors the need for revisions in a client’s goal and works with other CCC counselors to modify goals and ensure the client can comply with care that is consistent with their current stage of change. Provides documentation and justification when a client goal is modified. Documentation will be timely, reflect professional practice and consistent with CCC policy.
- Takes a lead role in debriefing crisis situations within the CCC when a stressful incident occurs with clients, employees, and or security.
- Maintains competency in departmental policies and processes that are relevant to the performance of the counseling position.
- Identifies and anticipates problems and safety issues and initiates appropriate action. Maintains competency in all organizational, departmental and outside agency environmental, employee or client safety standards relevant to job performance
- Takes responsibility for the identification of own professional growth and development needs; meets all system/departmental educational requirements.
- Adheres to department and organizational policies addressing confidentiality, infection control, patient rights, mental health ethics, disaster protocols, and safety.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
- Demonstrates the ability to be flexible, open minded and adaptable to change
Minimum Qualifications
Education
Experience
- Prefer a minimum of 2 years’ experience working in a clinical setting with the same or similar duties and expectations of this position.
Certifications and Licenses
- Must have current Montana License as a Licensed Professional Counselor, Licensed Clinical Social Worker, or Licensed Clinical Psychologist.
- If entering as a licensed person from another state, must be able to obtain a Montana license.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
