Why Work For Us?
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Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
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401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
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Benefits – Medical, Dental, Vision, wellness program and more!
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Paid Holidays
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Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
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Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
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Free AAA Classic Membership
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AAA Product Discounts
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Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions
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The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary).
This is a full-time, onsite, 5-day a week position at our AAA Salt Lake City Foothill branch.
Essential Functions
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Sales
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Owns the relationship with the member from beginning to end of each travel related transaction.
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Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
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Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
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Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
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Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
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Member Experience
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Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
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Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
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Investigates and responds to travel-related member questions/complaints, and recommends solutions.
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Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
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Operational Support & Compliance
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Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
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Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
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Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
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Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Knowledge/Skills/Abilities
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Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
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GDS experience preferred (Apollo/Galileo/Travelport)
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Strong consultative selling skills with the ability to listen to members’ needs
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Self-motivated sales drive and documented sales success
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Detailed knowledge of travel products
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Knowledge of worldwide geography, the ability to read and interpret maps and brochures
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Ability to identify customer needs and recommend solutions
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Application of good judgment and decision making
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Ability to work efficiently both independently and as part of a team
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Bilingual communication skills are a plus
EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES
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Minimum Qualifications
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High school diploma or equivalent
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3+ years of general sales experience
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Preferred Qualifications
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3+ years of recent experience selling international and domestic travel services
Work Environment/Physical Requirements
This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.
#LI-YV1
This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.
