Job Description: Assistant Manager at City Brew Coffee
Position Title: Assistant Manager
Location: City Brew Coffee, 802 Shiloh Crossing Blvd. Billings, MT 59106
Employment Type: Full-time/Part-time
Reports to: Store Manager
GENERAL RESPONSIBILITIES
Responsible for assisting the Store Manager and/or Senior Assistant Manager with the daily planning, management and leadership role of a City Brew Retail Store/Kiosk, to include exceptional product quality, guest service, inventory control, cost management, and other various duties assigned by the Senior Assistant Manager, Store Manager, Territory Manager, and/or the Corporate Office.
Lead Shift Leaders and Baristas by way of motivating, coaching, and strengthening the operations and customer service delivery.
Reports directly to the Senior Assistant Manager and Store Manager, and as determined appropriate, the Territory Manager and/or the Corporate Office.
ESSENTIAL TASKS
**These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. **
• Assist Senior Assistant Manager and Store Manager with managing and maintaining a qualified team using proper personnel procedures for hiring training, scheduling and management of all employees to comply with the budgeted payroll plan and City Brew standards.
• Promote and develop the culture and vision of City Brew within the Store.
• Lead store personnel by example through modeling a “customer comes first” attitude and presence.
• Work during high-capacity business hours with confidence and a calm exterior, modeling expectations for Store employees.
• Utilize resources provided by Store Managers, Territory Managers, and Corporate Office to, as appropriate, maintain inventory levels and address maintenance issues.
• Review and understand operational reports to identify trends in sales, inventory, cash management, payroll, and staffing.
• Elicit customer feedback, listen and respond, and effectively address customer concerns.
• Work with Senior Assistant Manager and Store Manager to ensure staffing levels are met, but do not exceed, unless necessary, budgeted expectations.
• Communicate with Senior Assistant Manager and Store Manager ideas, concerns, and recommendations for improvement on overall operations, including development and training of Shift Supervisors and Baristas.
• Demonstrate and oversee the delivery of excellent guest service and product quality.
• Work with Senior Assistant Manager and/or Store Manager to ensure strict control of cash generated by the Store/Kiosk, including audits of all cash sources on a regular basis.
• Maintain exceptional standards and cleanliness of all buildings, parking areas, and landscaping associated with the Store/Kiosk.
• Work with Senior Assistant Manager and/or Store Manager to maintain internal inventory systems properly balancing desired inventory levels with a fully stocked retail Store/Kiosk and a minimum number of shortages.
• Work with Senior Assistant Manager and/or Store Manager to execute and support all marketing initiatives to include the proper placement of POP materials. Routinely make suggestions regarding new marketing applications.
• Work with Senior Assistant Manager and/or Store Manager to monitor the compliance of all City Brew policies, programs, and procedures within the Store/Kiosk.
• Perform all other duties assigned by the Senior Assistant Manager, Store Manager, Territory Manager and/or Corporate Office, as applicable.
• Assist with providing recommendations, as appropriate, regarding application of Company policy and procedure in the Store/Kiosk.
• Maintain a close working relationship with Senior Assistant Managers and Store Managers.
• Participate in training provided by Management Personnel, whether Senior Assistant Managers, Store Managers, Territory Managers or the Corporate Office, related to employee management, hiring and retention practices, discipline and performance evaluation, and other related matters.
• Assist with the development and/or implementation of employee recognition programs, as directed by Store Managers.
• Perform other assigned tasks or related work as required and as assigned by the Senior Assistant Manager, Store Manager, or Territory Manager.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent in Employee and Customer Relations skills; strong ability to multi-task; proven leadership skills; strong work ethic with flexibility to work varying hours of operation; proven Management experience and/or willingness to develop Management experience; general knowledge of computer and connectivity systems; interest and enjoyment of coffee and coffee-related products; thorough knowledge of the philosophies, principles, and practices of service industry management and operations, and specifically, the Service/Coffee Industry; ability to establish and maintain effective relationships with Senior Assistant Managers, Store Managers, Territory Managers, the Corporate Office, employees, and the general public; ability to prioritize and work on multiple projects, ability to maintain the confidentiality of proprietary Company information and records; ability to analyze facts and present recommendations effectively in oral and written form; ability to assist Senior Assistant Managers and/or Store Managers with establishing, implementing, and monitoring operational and clerical procedures relevant to Store/Kiosk Management.
EDUCATION AND EXPERIENCE
Training and experience suitable for Assistant Management position at Store/Kiosk level.
PHYSICAL REQUIREMENTS
Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire scheduled shifts, lift and carry various Store/Kiosk supplies and equipment, and flexibly work varying hours of operation.
