Top 218 Client experience manager Jobs in Billings Mt

Client Experience Manager
Tyler Technologies —Billings, MT
- $66,585 - $75,000 a year
- ERP systems
- Senior level
- Leadership
Quick Apply
1d
Sports Industry Territory Manager
Leading Edge Fundraising —Billings, MT
- $40,000 - $130,000 a year
- Full-time
- School experience
- High school
- Sales
- Paid training
- Work from home
Quick Apply
Project Manager/Estimator
Knife River —Billings, MT
- Online Application
- Construction site
- Bachelor of Science
- Bachelor's degree
Quick Apply
Commercial Lines Account Manager
WAHVE —Billings, MT
- Part-time
- Remote
- Senior level
- Marketing
- Commercial
- Health insurance
- 401(k)
Social Work Care Manager
Intermountain Health —Billings, MT
- $39.16 - $60.42 an hour
- Full-time
- Hybrid work
- Master of Social Work
- Clean driving record
- Hospital
Social Work Care Manager - Emergency Department
Intermountain Health —Billings, MT
- $39.16 - $60.42 an hour
- Part-time
- Hybrid work
- Master of Social Work
- Clean driving record
- Word processing
Concrete Crew Lead ($40-$50/hr)
Steed Industries, LLC —Billings, MT
- $40 - $50 an hour
- Overtime
- Construction site
- Supervising experience
- Travel
- Travel reimbursement
- Paid training
Quick Apply
6d
Assistant Nurse Manager (Behavioral Health/Inpatient Psych Acute Care Hospital)
Horizon Health Corporation —Billings, MT
- Full-time
- Acute care
- CPR Certification
- Nursing
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Licensed Salon Manager
Sport Clips —Billings, MT
- $25 - $45 an hour
- Online Application
- Barbering License
- Cosmetology License
- Management
- Health insurance
- Paid time off
Quick Apply
Wealth Management Trainee (MT)
Bankers Life —Billings, MT
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
RN Manager
CompHealth —Montana
- $112,000 - $130,000 a year
- Email
- Acute care
- Nursing
- 5 years
- Relocation assistance
RN Manager
CompHealth —Montana
- $102,000 - $144,000 a year
- Email
- Nursing
- Hospital
- Mid-level
Medical Transport Base Operations Manager
Intermountain Healthcare —Billings, MT
- $44.99 - $69.44 an hour
- Full-time
- Hybrid work
- Hospital
- Mid-level
- Contracts
4h
General Manager
SERVPRO of Billings —Billings, MT
- Full-time
- 5 years
- High school diploma or GED
- Recruiting
- Health insurance
- Paid time off
Quick Apply
Program Manager
The Building People —Billings, MT
- $110,000 - $125,000 a year
- Full-time
- Background check
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Operations Supervisor
Reciprocity Industries LLC —Billings, MT
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid parental leave
- Disability insurance
Quick Apply
Administrative Assistant Supervisor
Passages —Billings, MT
- $25 an hour
- 8 hour shift
- Background check
- Mid-level
- Office
- Profit sharing
- Paid holidays
12d
Project Manager II
NextEdge Networks Holdings LLC —Billings, MT
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Assistant Hospital Manager
Moore Lane Veterinary Hospital —Billings, MT
- Weekends as needed
- Hospitality
- 3 years
- Recruiting
4d
Health and Safety Supervisor
Clean Harbors —Billings, MT
- $19.95 - $64.09 an hour
- Full-time
- Management
- Mid-level
- Driver's License
- Paid training
- Health insurance

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Client Experience Manager

Tyler Technologies -
Billings, MT

Quick Apply

Job Details

$66,585 - $75,000 a year
1 day ago

Qualifications

Customer communication
Team member evaluation
Customer relationship building
Managing teams in a customer support role
Employee engagement program (employee development activity)
Coaching
Customer satisfaction tracking
ERP systems
Employee engagement strategy
Employee relationship building
Performance feedback (performance evaluation method)
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Team development
Professional development support
Client retention
Task prioritization
Team training
Customer engagement
SaaS platforms
Leading team collaboration initiatives
Management reporting
Customer success strategy
Talent career development
Employee engagement
Senior level
SaaS
Cross-functional team management
Leadership

Full Job Description

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team—including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Their mission: drive extraordinary client and employee experiences. This includes owning the Net Promoter Score (NPS) for their assigned region and fostering high employee satisfaction (eSAT) within their team. They act as both a strategic leader and a tactical support partner—ensuring clients feel supported, heard, and delighted, while employees feel empowered, challenged, and connected.
This is a formal people leader position.

Responsibilities

Client Outcomes & Advocacy

Own the client experience for the assigned region, with NPS as the primary success metric.
Actively track and improve clients’ NPS performance through relationship building, issue resolution, and value delivery
Use NPS data to inform outreach plans and success strategy adjustments
Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.
Understand regional client trends and ensure proactive outreach strategies are in place.
Surface product gaps, friction points, and enhancement opportunities to internal teams.
Serve as a high-level escalation path for client concerns that require management handling.
Consistently highlight Tyler’s unique value in conversations with clients and internal stakeholders
Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices
Serve as a champion for the client experience—reinforcing where Tyler’s solutions are delivering exceptional outcomes
Step in to handle support incidents as needed, especially during high-volume periods
Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.

People Leadership

Directly manage and develop a regional team of individuals including:
Client Experience Champions
Client Engagement Leads or Managers or Strategic Engagement Managers
Learning Enablement Coaches
Conduct regular 1:1s, career development planning, and performance reviews.
Foster a high-trust, high-performance team culture rooted in transparency, ownership, and continuous growth
Actively coach team members on handling escalations, improving call quality, and deepening client relationships

Operational Oversight

Monitor regional call trends, case volumes, and support backlogs—ensuring appropriate resource coverage and load balancing.
Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate
Identify and act on staffing needs or workflow adjustments to improve service responsiveness.
Partner with other regional managers to share best practices and align on enterprise client strategies.
Track and report on team and regional performance—including NPS, eSAT, and operational KPIs.
Ensure all team members follow the regional feedback process defined by the Director of Client Operations.

Employee Engagement & Enablement

Own the employee satisfaction and engagement for your regional team.
Partner with Learning Enablement Coaches to ensure training is timely, targeted, and effective.
Support a culture of open feedback, recognition, and accountability.
Serve as a role model for transparent communication—owning mistakes and showing others how to recover from them with integrity and follow-through.

What Success Looks Like

Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback
Your team is highly engaged, supported, and performing at or above expectations.
Proactive client outreach is happening consistently—not just reactive support.
Your team members are growing in capability, confidence, and influence.
Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.

Qualifications

Strong understanding of support operations, client lifecycle, and feedback systems (NPS, eSAT)
Ability to coach others in client communication, troubleshooting, and service recovery
Excellent communication, prioritization, and problem-solving skills
Familiarity with ERP systems, local government software, or SaaS environments is a plus

Quick Apply

Refine Your Search

client experience manager jobs in billings mt

Client Experience Manager

Sports Industry Territory Manager

Project Manager/Estimator

Commercial Lines Account Manager

Social Work Care Manager

Social Work Care Manager - Emergency Department

Concrete Crew Lead ($40-$50/hr)

Assistant Nurse Manager (Behavioral Health/Inpatient Psych Acute Care Hospital)

Licensed Salon Manager

Wealth Management Trainee (MT)

RN Manager

RN Manager

Medical Transport Base Operations Manager

General Manager

Program Manager

Operations Supervisor

Administrative Assistant Supervisor

Project Manager II

Assistant Hospital Manager

Health and Safety Supervisor

I want to receive the latest job alert for client experience manager in billings mt

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