SSVF INTAKE COORDINATOR - BILLINGS
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SSVF INTAKE COORDINATOR - BILLINGS

Volunteers of America Northern Rockies -
Billings, MT

Apply Now

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Computer operation
Driver's License
Data management
Productivity software
Information management

Full Job Description

Intake-Service Coordinator

Classification: Exempt

Reports to: SSVF Program Manager

Date: May 2023

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

Summary/Objective

The Supportive Services for Veteran Families (SSVF) Intake Coordinator is responsible for providing best practices in intake and data management to assist low-income Veteran families who are homeless or at risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.

Essential Functions

Conduct outreach activities in respective communities to identify Veterans who qualify for the SSVF program
Conduct a formal assessment of Veterans to establish program eligibility
Perform intake/enrollment workflow for eligible Veterans in the case management software system
Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stability
Help identify strengths and barriers with clients to ensure best SSVF services, VOA services and community services are made available
Cultivate productive relationships with the appropriate community resources to ensure referrals and wrap-around services for Veterans
Maintain case management data in the Homeless Management Information System, case management and other data systems as needed
Ensure ongoing education of programmatic changes through online SSVF training and SSVF program guide updates.

Competencies

Crisis management
Ability to work with multiple staff, clients, and agencies
Able to meet tight deadlines under pressure
Organization skills
Ability to work both independently and as part of a team
Effective oral and written communication skills
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.

Required Education, Experience, or Eligibility Qualifications

Associate's Degree with a minimum of two years of case management experience or closely related experience

Or -

High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
Valid driver's license
Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Education and Experience

Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.

Apply Now

Refine Your Search

intake coordinator jobs in billings mt

SSVF INTAKE COORDINATOR - BILLINGS

Client Services Coordinator

Patient Transition Coordinator

Admissions Coordinator Home Healthcare

Part-Time Patient Services Representative

Home Medical Equipment Representative

Home Medical Equipment Specialist

Mental Health Worker (per diem)

Direct Support Professional

Supported Living Manager

Licensed Clinical Psychologist

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