Top 29 Hotel front desk Jobs in Biloxi, Ms

Guest Service Representative - Night Auditor
HILTON GARDEN INN - BILOXI —Biloxi, MS
- Weekends as needed
- Computer literacy
- English
- Mid-level
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13d
Guest Service Representative / Front Desk Agent
Courtyard by Marriott Biloxi North/D'Iberville —D'Iberville, MS
- From $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Conflict management
- Paid holidays
- Employee discount
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Guest Services Representative - Beau Rivage
MGM Resorts —Biloxi, MS
- From $16.80 an hour
- Full-time
- 18 years or older
- English
- High school diploma or GED
- Health insurance
Hotel Front Desk Agent
Golden Nugget —Biloxi, MS
- $13 an hour
- Part-time
- Hotel
- High school diploma or GED
- Trade school
- 401(k)
- Paid time off
Front Desk Agent - Hotel Legneds
Hotel Legends - Watermark Biloxi —Biloxi, MS
- Weekends as needed
- Hotel
- High school diploma or GED
- Data entry
- Health insurance
- Paid time off
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Front Desk Agent
La Quinta by Wydham —Biloxi, MS
- $11 - $12 an hour
- Part-time
- Hotel
- In-person
- Entry level
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Hotel Front Desk Agent
Landry's Inc. —Biloxi, MS
- $13 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Trade school
- 401(k)
- Paid time off
Night Auditor - The White House Hotel
The White House Hotel - Barrington Development —Biloxi, MS
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
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Front Desk Clerk
Red Roof Inn & Suites —Biloxi, MS
- $10.00 - $10.50 an hour
- Part-time
- Hotel
- Front desk
- In-person
- Employee discount
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Auditor/Front Desk Clerk
Best Western Oak Manor —Biloxi, MS
- From $12 an hour
- Weekends as needed
- Customer service
- Computer skills
- In-person
- Dental insurance
- Paid time off
Quick Apply
5d
Front Desk Clerk/Night Auditor
Baymont Inn and Suites by Wyndham —Biloxi, MS
- $11 - $12 an hour
- Part-time
- Hotel
- US work authorization
- Computer skills
- Employee discount
Quick Apply
2d
Night Auditor
Red Roof Inn & Suites —Biloxi, MS
- $10.00 - $10.50 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
Part Time| 7-3 Guest Service Agent Weekends
Best Western Plus —D'Iberville, MS
- $13.00 - $13.50 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Free parking
- Employee assistance program
Quick Apply
Guest Services Supervisor - Beau Rivage
MGM Resorts —Biloxi, MS
- From $20.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
3d
Front Desk - Guest Service Agent
Quality Inn —Gulfport, MS
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
13d
Female Spa Attendant - Beau Rivage
MGM Resorts —Biloxi, MS
- From $13.25 an hour
- Part-time
- 18 years or older
- Entry level
- Resort
9d
Night Audit
OCEAN SPRINGS MOTEL INC —Ocean Springs, MS
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Night Auditor
GULF LODGING LLC —Ocean Springs, MS
- $11 an hour
- Part-time
- Entry level
Quick Apply
Night Auditor
RAMA HOSPITALITY LLC —Gulfport, MS
- Part-time
- Hotel
- Entry level
Quick Apply
Hotel Front Desk Clerk Night Auditor
Comfort Inn & Suites —Gulfport, MS
- From $10 a year
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply

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Guest Service Representative - Night Auditor

HILTON GARDEN INN - BILOXI -
Biloxi, MS

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Job Details

13 days ago

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Laundry dryer machines
Answering guest questions
English
Credit card payment processing
High school diploma or GED
Phone customer support
Conflict management
Property management systems (PMS)
Computer skills
Hotel and accommodations guest complaints handling
Hotel safety procedures
General management
Balancing end-of-day transactions
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred
High school diploma or equivalent.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Manager on Duty functions.
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
Able to work unsupervised and be productive at all times, even overnight.

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain stock/cleanliness of the Market area if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
Must be able to work a night shift schedule

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

hotel front desk jobs in biloxi, ms

Guest Service Representative - Night Auditor

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Guest Services Representative - Beau Rivage

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Front Desk Agent - Hotel Legneds

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Night Auditor - The White House Hotel

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Part Time| 7-3 Guest Service Agent Weekends

Guest Services Supervisor - Beau Rivage

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Female Spa Attendant - Beau Rivage

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