Top 240 Member services representative Jobs in Biloxi, Ms

Collections Representative l Gulfport 5208
Keesler Federal Credit Union —Gulfport, MS
- $20.76 an hour
- Microsoft Excel
- Computer literacy
- Office
- Disability insurance
- Health insurance
Collateral & Member Records Team Lead 5204
Keesler Federal Credit Union —Biloxi, MS
- $25.96 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Call Center Representative
Rolling Wheels LLC —Ocean Springs, MS
- $14 - $18 an hour
- Part-time
- Organizational skills
- Communication skills
- Entry level
- Work from home
Quick Apply
Member Contact Center Manager Gulfport 5177
Keesler Federal Credit Union —Gulfport, MS
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Mortgage Underwriter III Gulfport Telecommuter 5130
Keesler Federal Credit Union —Gulfport, MS
- $36.67 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Senior Manager Talent Acquisition Gulfport 5211
Keesler Federal Credit Union —Gulfport, MS
- Microsoft Excel
- Microsoft Outlook
- Management
- Disability insurance
- Health insurance
1d
Collections Team Lead Gulfport Downtown 5189
Keesler Federal Credit Union —Gulfport, MS
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quality Assurance Analyst III 5203
Keesler Federal Credit Union —Biloxi, MS
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
12d
Digital Content and Website Manager Gulfport 5150
Keesler Federal Credit Union —Gulfport, MS
- Marketing
- Computer literacy
- Bachelor of Science
- Disability insurance
- Health insurance
Member Services Representative
Planet Fitness-United Fitness Partners —Gulfport, MS
- Holidays
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
9d
UNIVERSAL SERVICES REPRESENTATIVE
SUNBELT FEDERAL CREDIT UNION —Biloxi, MS
- Full-time
- Computer literacy
- Basic math
- English
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Brandon Jacobs - State Farm Agent —Biloxi, MS
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative
Crunch Fitness - JFF North America —D'Iberville, MS
- $10 - $15 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Employee discount
- Gym membership
Quick Apply
Teller Service Representative Ocean Springs 5198
Keesler Federal Credit Union —Ocean Springs, MS
- $17.48 an hour
- Microsoft Excel
- Microsoft Outlook
- High school
- Disability insurance
- Health insurance
Customer Service Representative
Stark Exterminators —Biloxi, MS
- From $16 an hour
- Overtime
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Quick Apply
18h
Customer Service Representative - State Farm Agent Team Member
Cathy Mason - State Farm Agent —Gulfport, MS
- $15 - $19 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Benefits Representative
AMBA —Biloxi, MS
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Retirement plan
Multi-Line Representative - State Farm Agent Team Member
Brantley Jackson - State Farm Agent —Gulfport, MS
- $45,000 - $65,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid time off
- 401(k) matching
Quick Apply
Guest Service Representative / Front Desk Agent
Courtyard by Marriott Biloxi North/D'Iberville —D'Iberville, MS
- From $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Conflict management
- Paid holidays
- Employee discount
Quick Apply
Teller Service Representative Orange Grove 5217
Keesler Federal Credit Union —Gulfport, MS
- $17.48 an hour
- Microsoft Excel
- Microsoft Outlook
- High school
- Disability insurance
- Health insurance
16h

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Collections Representative l Gulfport 5208

Keesler Federal Credit Union -
Gulfport, MS

Apply Now

Job Details

$20.76 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Record keeping
Confidential information handling
Microsoft Excel
Phone communication
Regulatory compliance
Financial fraud detection
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short-Term & Long-Term Disability Benefits
Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Collection Rep I

Department: Collections

Reports to: Assistant Manager- Collections

FLSA: Non-Exempt

SUMMARY:

Responsible for collecting past due secured and unsecured loans, credit card, and negative shares accounts in a professional, timely, and accurate manner. Assists in the remedy of delinquency by using methods such as phone calls and collection letters.

SUPERVISORY RESPONSIBILITIES:

None.

ESSENTIAL FUNCTIONS:

Works Temenos delinquency queues in a timely and efficient manner.
Accepts requests for payment by phone on delinquent or negative accounts.
Analyzes accounts to determine the best collection action.
Set up repayment plans according to ability to pay.
Skip traces members who cannot be located.
Submits accounts for repossession review.
Submits accounts for charge off review.
Offsets payments on delinquent accounts and/or as requested by member.
Resolves past due accounts with members in a professional manner.
Demonstrates the ability to communicate effectively and professionally, to provide quality service to internal and external members.
Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account information.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Effectively manages a high volume of inbound and outbound calls.
Monitors negative share reports daily and performs file maintenance of accounts accordingly.
Assist employees with inquiries regarding negative share accounts.
Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege.
Must be able to proficiently navigate Temenos and Symitar.

OTHER DUTIES AND RESPONSIBLITIES:

Performs other duties as assigned by management.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

A high school education or GED.

EXPERIENCE AND OTHER REQUIREMENTS:

1 - 2 years Collections experience preferred.
Experience with Temenos and Symitar preferred.
Must possess a working knowledge of collection laws, strategies, and techniques.
Must be familiar with fraud techniques and possess the ability to recognize and report same.
Strong analytical, time management and organization skills are preferred.
Understanding of Equifax, Experian and Transunion is recommended.
Must possess an outgoing personality with a helpful attitude and a well-developed telephone service technique aimed at exceptional member service.
Accuracy and attention to detail required.
Must always maintain confidentiality and dependability.
Must possess the ability to work well under pressure and meet deadlines.
Must possess exceptional communication skills, verbal and written.
Excellent record keeping and documentation skills.
Performs a variety of financial and regulatory tasks to collect delinquent Residential and Consumer loans ensuring compliance with the Fair Debt Collections Practices Act as well as all state and federal lending regulations.

INTERPERSONAL SKILLS:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

PROBLEM SOLVING- INDEPENDENT JUDGEMENT:

Specific, distinct departmental or functional policies, criteria, and goals guide independent judgment and decision making. The job is doing its thinking within the policies and goals for a specific department, branch, or operating entity. There is significant discretion available in the job requiring interpretation of specific policies, laws, and theories. Makes daily operational decisions, but requires concurrence on out of budget or other issues affecting strategic direction.

COMPUTER SKILLS:

Extensive use of personal PC required.
proficiency with Microsoft products to included but not limited to Word and Excel, as well as use of internet and e-mail.

CERTIFICATES, REGISTRATIONS, LICENCES AND TRAINING:

Fair Debt Collection Practices Act CUNA exam 45 minutes.
Communicating effectively with difficult People CUNA exam 35 minutes.
Telephone Communication Skills CUNA exam 30 minutes A1003D.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer and telephone is required. The noise level is that of a normal office environment.

DECLARATION:

The human resources department retains the sole rights and discretion to amend this job description.

#HPIND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Position: Collection Rep I

Department: Collections

Reports to: Assistant Manager- Collections

FLSA: Non-Exempt

SUMMARY:

Responsible for collecting past due secured and unsecured loans, credit card, and negative shares accounts in a professional, timely, and accurate manner. Assists in the remedy of delinquency by using methods such as phone calls and collection letters.

SUPERVISORY RESPONSIBILITIES:

None.

ESSENTIAL FUNCTIONS:

Works Temenos delinquency queues in a timely and efficient manner.

Accepts requests for payment by phone on delinquent or negative accounts.

Analyzes accounts to determine the best collection action.

Set up repayment plans according to ability to pay.

Skip traces members who cannot be located.

Submits accounts for repossession review.

Submits accounts for charge off review.

Offsets payments on delinquent accounts and/or as requested by member.

Resolves past due accounts with members in a professional manner.

Demonstrates the ability to communicate effectively and professionally, to provide quality service to internal and external members.

Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account information.

Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Effectively manages a high volume of inbound and outbound calls.

Monitors negative share reports daily and performs file maintenance of accounts accordingly.

Assist employees with inquiries regarding negative share accounts.

Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege.

Must be able to proficiently navigate Temenos and Symitar.

OTHER DUTIES AND RESPONSIBLITIES:

Performs other duties as assigned by management.

KNOWLEDGE AND SKILLS:

EDUCATION:

A high school education or GED.

EXPERIENCE AND OTHER REQUIREMENTS:

1 - 2 years Collections experience preferred.

Experience with Temenos and Symitar preferred.

Must possess a working knowledge of collection laws, strategies, and techniques.

Must be familiar with fraud techniques and possess the ability to recognize and report same.

Strong analytical, time management and organization skills are preferred.

Understanding of Equifax, Experian and Transunion is recommended.

Must possess an outgoing personality with a helpful attitude and a well-developed telephone service technique aimed at exceptional member service.

Accuracy and attention to detail required.

Must always maintain confidentiality and dependability.

Must possess the ability to work well under pressure and meet deadlines.

Must possess exceptional communication skills, verbal and written.

Excellent record keeping and documentation skills.

Performs a variety of financial and regulatory tasks to collect delinquent Residential and Consumer loans ensuring compliance with the Fair Debt Collections Practices Act as well as all state and federal lending regulations.