The Corporate Director of Maintenance is responsible for developing efficient plans for all maintenance departments company-wide in accordance with guidelines and regulations set forth by the retail operations leadership. Oversees the execution of daily maintenance tasks for all retail lines of Five Star’s business operations in accordance with company standards and guidelines. Supervises and evaluates the work of all maintenance managers and other maintenance subordinate personnel.
Essential Duties and Responsibilities:
- Develop and implement concise SOP documents for service technician department.
- Develop and execute a continuous training program across all branches.
- Creates, maintains and updates an on-boarding program for new hires.
- Generates a consistent and competitive compensation package that’s standardized across all branches and divisions.
- Produce departmental KPI to manage and monitor team performance.
- Implement a consistent parts procurement and inventory management process.
- Maintain and cultivate relationships with current parts vendors and seek new vendor partnership opportunities.
- Analyzes potential growth/expansion opportunities for Five Star’s remanufacturing center as company continues to grow.
- Create preventative maintenance program and standards for companywide implementation.
- Designs, monitors and updates after hours service program, including but not limited to processes, standards, and services available to ensure service is available to all lines of business 24/7/365.
- Leads acquisition maintenance training for newly acquired maintenance personnel.
- Manage and maintain team fleet in accordance to company standards.
- Lead development and continuous improvement for process for installation and removal of equipment for all lines of business.
- Provide day-to-day operational support to all Five Star branches and divisions.
- Research, test, and analyze results for new hardware and technology improvements for market, vending, RFS, and dining lines of business.
- Lead and implement special projects as directed by Vice President for Retail Support and Executive Vice President of Retail Operations.
- Management and maintaining an accurate list of micro market equipment including kiosks and microwave ovens for utilization with conversions or new business in company operations throughout Five Star Retail operations.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
Bachelor's degree (B.A.) from four-year College or university; or (5) Five year’s related experience and/or training; or equivalent combination of education and experience.
Reasoning Ability:
Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Qualifications:
- Proficient knowledge of computer applications: Excel, Word, Power Point, and Outlook.
- Able and willing to travel regionally and company-wide, as needed, in position. Travel may require overnight stays away from home.
- Must possess a great sense of urgency and follow-through to deliver best-in-class support to all Five Star branches/divisions.
- Must be creative and have the ability to handle multiple projects at once, deal with conflict, and arrive at a beneficial and appropriate solution.
- Ability promote a culture consistent with the stated goals, values, and mission of the company.
- Must have excellent written and oral communication skills and the ability to present information to groups of clients, employees, and company leadership.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Certificates, Licenses, Registrations:
A valid driver's license and good driving record. Must pass background and/or security check.
Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.
