Top 457 Customer service technician Jobs in Binghamton Ny

Tier 2 IT Helpdesk Technician
Bedrock Technology —Binghamton, NY
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Onsite Technician
SASA Consulting —Vestal, NY
- $20 - $23 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
BODEK INC. - Plumbing - Heating - Air Conditioning - Septic —Binghamton, NY
- $22 - $30 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Paid time off
Quick Apply
11d
ADAS Mobile Technician
Adas Safe —Binghamton, NY
- $70,000 - $100,000 a year
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Health insurance
- Paid time off
Quick Apply
Tier 3 IT Support Technician
Bedrock Technology —Binghamton, NY
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Service Technician
Paraco Gas Corp —Deposit, NY
- $26 - $36 an hour
- Full-time
- Microsoft Outlook
- Hazmat Endorsement
- DOT physical examination
- Health savings account
- AD&D insurance
Quick Apply
Automotive General Service Technician - Store 1340
Mr.Tire Auto Service Centers —Vestal, NY
- $16 - $18 an hour
- Full-time
- Dedicated
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
4d
Automotive Technician – Full-Time, Weekly Pay
Auto Repair Store —Vestal, NY
- $1,000 - $2,500 a week
- Full-time
- ASE Certification
- English
- Mid-level
- Health insurance
- Employee discount
Quick Apply
4d
Fuel Delivery Driver/Set Technician
E & V Energy —Lisle, NY
- $25 - $26 an hour
- Full-time
- In person
- CDL B
- Mid-level
- US work authorization
- Paid training
- Paid holidays
Quick Apply
Automotive Diesel Service Technician
Matthews Auto Group —Hallstead, PA
- $25 - $32 an hour
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Maintenance Technician
Legacy Bay Townhomes —Binghamton, NY
- $22 - $25 an hour
- Weekends as needed
- Carpentry
- Mid-level
- Driver's License
- 401(k)
- Paid time off
Quick Apply
Maintenance Technician
Chelsea Management —Johnson City, NY
- Full-time
- In person
- Carpentry
- Background check
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Tool & Die Maker / Machine Maintenance Technician
Buckingham Manufacturing —Binghamton, NY
- $17.88 - $28.00 an hour
- Full-time
- 5 years
- Ability to lift 50 pounds
- In-person
- Health savings account
- Health insurance
Quick Apply
Service Technician
Mirabito Energy Products —Hallstead, PA
- $56,000 - $90,000 a year
- Full-time
- Mid-level
- Ability to climb stairs
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician
HUNTER TRUCK SALES & SERVICE LLC —Susquehanna County, PA
- Full-time
- CDL B
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Technician
Auchinachie Services —Binghamton, NY
- $20 - $40 an hour
- Full-time
- Customer service
- Mid-level
- 3 years
- Fuel card
- Health savings account
Quick Apply
Refrigeration Field Service Technician
TRUE MANUFACTURING GROUP —New York State
- $90,000 - $130,000 a year
- Full-time
- Background check
- Microsoft Outlook
- 5 years
2d
HVAC/R Technician
7-Eleven —Binghamton, NY
- $26 - $36 an hour
- High school diploma or GED
- Driver's License
- Mentoring
- Paid holidays
- Health insurance
Automotive Technician
Big E Tire and Auto Service —Binghamton, NY
- From $16 an hour
- Full-time
- ASE Certification
- Driver's License
- In-person
- Health insurance
- 401(k)
Quick Apply
HVAC Service Technician
Mirabito Energy Products —Windsor, NY
- $56,000 - $90,000 a year
- Full-time
- Mid-level
- Ability to climb stairs
- Driver's License
- Health savings account
- Health insurance
Quick Apply

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customer service technician jobs near binghamton ny

Tier 2 IT Helpdesk Technician

Bedrock Technology
Binghamton, NY

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Microsoft Outlook
IT user and group management
Windows
VLAN
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint
macOS
ServiceNow
Identity and access management (IAM) solutions
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Tier 2 IT Helpdesk Technician

Location: Jessup, PA | Type: Full-Time

About the Role

Bedrock Technology is a fast‑growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a reliable, technically capable Tier 2 IT Helpdesk Technician to join our support team. This is a mid-level role for someone who has grown past basic break/fix and is ready to tackle more complex user and systems issues — handling escalations from Tier 1, collaborating with Tier 3 engineers, and becoming a trusted resource for the people they support.

If you're someone who genuinely enjoys solving problems, takes pride in a clean resolution, and wants to keep growing your technical skill set, this role is for you.

This is an on‑site position located in the Scranton, PA area. The successful candidate must report to the office in person daily.

What You'll Do

Handle escalated tickets — Take ownership of issues escalated from Tier 1 that require deeper investigation, including software conflicts, connectivity issues, and account/permission problems
Support end users — Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and/or macOS environments
Manage user accounts — Create, modify, and disable accounts in Active Directory and Microsoft 365; manage mailboxes, distribution lists, and licensing
Troubleshoot networking issues — Diagnose basic LAN/Wi-Fi connectivity problems, VPN access issues, and escalate complex network faults appropriately
Deploy and configure endpoints — Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms
Support Microsoft 365 — Troubleshoot Outlook, Teams, SharePoint, OneDrive, and other M365 applications for end users
Document everything — Log tickets thoroughly, update knowledge base articles, and contribute to team SOPs
Escalate intelligently — Know when to escalate to Tier 3 and provide clear, detailed handoff notes to speed up resolution
Assist with projects — Support IT initiatives such as hardware refreshes, software rollouts, and office moves

What You'll Bring

Required:

2–4 years of experience in IT support or helpdesk roles
Solid troubleshooting skills across Windows 10/11 environments
Working knowledge of Active Directory — user/group management, password resets, OU structure
Hands-on experience with Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
Familiarity with remote support tools (e.g., ScreenConnect, TeamViewer, ConnectWise, Splashtop)
Understanding of basic networking concepts — IP addressing, DNS, DHCP, VPN, VLANs
Experience with ticketing systems (Connectwise, ServiceNow, Jira, Freshservice, Zendesk, or similar)
Strong communication skills — able to explain technical issues clearly to non-technical users

Preferred:

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD / Entra ID and hybrid identity environments
Basic PowerShell knowledge for common admin tasks
Experience supporting a multi-site or remote workforce

Certifications (any of the following are a plus):

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Who You Are

Patient and people-focused — you understand that tech problems are stressful for users and you treat every interaction with care
Methodical — you troubleshoot systematically rather than guessing, and you follow through to confirm issues are truly resolved
Dependable — your team and your users know they can count on you
Eager to learn — you keep up with changes in technology and actively look for ways to improve your skills
A clear communicator — equally comfortable writing a thorough ticket note and walking a frustrated user through a fix over the phone

What We Offer

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative, supportive team environment
Clear path to grow into Tier 3 / Systems Administrator roles

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service technician jobs in binghamton ny

Tier 2 IT Helpdesk Technician

Onsite Technician

Customer Service Representative

ADAS Mobile Technician

Tier 3 IT Support Technician

Service Technician

Automotive General Service Technician - Store 1340

Automotive Technician – Full-Time, Weekly Pay

Fuel Delivery Driver/Set Technician

Automotive Diesel Service Technician

Maintenance Technician

Maintenance Technician

Tool & Die Maker / Machine Maintenance Technician

Service Technician

Field Service Technician

HVAC Service Technician

Refrigeration Field Service Technician

HVAC/R Technician

Automotive Technician

HVAC Service Technician

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