At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Title Assistant Banquet Manager Location Property-based
Department Banquet Property, if applicable DoubleTree Binghamton
FLSA Exempt Direct Supervisor Banquet Manager
Job Overview
The Assistant Banquet Manager supports the planning, coordination, and execution of all banquet and event operations, ensuring exceptional service delivery and guest satisfaction. This role assists in supervising banquet staff, managing event setup and service, and maintaining operational efficiency across all banquet functions.
This position operates within meeting and event spaces and requires extensive standing, walking, and active floor presence throughout events. The environment is fast-paced and service-driven, requiring strong coordination, attention to detail, and the ability to manage multiple priorities simultaneously. Success in this role requires leadership, organization, and a commitment to delivering high-quality event experiences.
Job Responsibilities
Banquet Operations & Event Execution
- Assist in overseeing banquet food and beverage service, including event setup, execution, and breakdown.
- Ensure all banquet functions are executed according to client specifications and hotel standards.
- Maintain cleanliness, organization, and presentation of all front and back of house banquet areas.
- Support seamless events by coordinating with culinary, service, and setup teams.
Leadership & Team Development
- Supervise banquet staff during events to ensure high performance and service standards.
- Participate in recruiting, interviewing, hiring, and training banquet team members.
- Conduct performance evaluations and support disciplinary processes as needed.
- Model and reinforce professional guest service techniques and company standards.
Guest Relations & Client Coordination
- Communicate effectively with guests, meeting planners, and internal teams to ensure successful event execution.
- Address guest concerns, special requests, and service recovery situations promptly and professionally.
- Maintain strong relationships with clients to support repeat business and satisfaction.
Financial & Administrative Oversight
- Assist in managing departmental budgets, controlling expenses, and supporting financial objectives.
- Support preparation and tracking of purchase orders and operational expenditures.
- Maintain accurate client billing systems and event records.
- Assist in forecasting business activity levels, including 90-day projections.
Operational Coordination & Compliance
- Collaborate with other departments to ensure alignment on event logistics and guest experience.
- Enforce company policies, procedures, and service standards consistently.
- Support capital equipment and facility oversight for banquet and conference areas.
- Ensure staffing levels are aligned with business demands and budget guidelines.
Job Requirements
Education: High school diploma or equivalent required; college degree preferred.
Experience: Minimum of 4 years of experience in banquet operations, including Captain or Assistant Manager roles required.
Skills and Abilities:
- Strong attention to detail and organizational skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong leadership and team development capabilities
- Ability to manage budgets and control departmental expenditures
- Knowledge of banquet operations, food and beverage service, and event coordination
- Strong problem-solving and decision-making skills
- Ability to collaborate effectively across departments
- Professional presence and guest-focused mindset
- Flexibility to work weekends, evenings, and holidays
Certifications: None required; hospitality or food and beverage certifications are a plus.
Travel required: No travel required.
Physical requirements:
- Ability to stand and walk extensively throughout indoor banquet and meeting spaces
- Continuous mobility during event setup, service, and breakdown
- Ability to lift, carry, and move equipment or supplies as needed
- Ability to work in a fast-paced, physically active environment
- Sustained presence on the floor during events to support operations and staff
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.
