Position: Director of Human Resources
Reports to: Chief Administrative Officer / Chief Information Officer
Status: Full-time, Exempt
Position Summary
The Senior Manager of HR Operations leads the systems, processes, data, and teams that support Mirabito’s employee lifecycle. The position directly manages HR administration, benefits administration, payroll processing, and recruiting while driving accuracy, efficiency, compliance, and service.
A primary focus is optimizing Microsoft Dynamics Great Plains and related applications, implementing and maintaining benefit and 401(k) provider feeds, and leading efforts to improve Mirabito’s HRIS and payroll systems. The Senior Manager will define business requirements, lead implementations and integrations, strengthen reporting and controls, and build scalable, well-documented processes from the ground up.
The successful candidate will be highly analytical and quantitative, comfortable working across multiple data sources, and able to translate operational needs into practical systems, workflows, and reporting solutions.
Key Responsibilities
Systems and Technology
- Serve as the HR business owner for HRIS, payroll, timekeeping, benefits, recruiting, reporting, and related systems.
- Optimize Great Plains and current applications while leading the implementation of new HRIS and payroll solutions.
- Lead system implementations, upgrades, integrations, testing, data conversion, access controls, and change management.
- Partner with HR, Finance, Accounting, Information Technology, vendors, and consultants to improve system performance and data flow.
Data Integrations, Reporting, and Analytics
- Implement, maintain, and reconcile electronic feeds with health and welfare providers, wellness vendors, and the company’s 401(k) recordkeeper.
- Resolve interface errors and data discrepancies among payroll, HR, recruiting, benefit, timekeeping, and provider systems.
- Develop accurate reports, dashboards, exception reports, and reconciliations using Great Plains, advanced Excel, business intelligence tools, and other data sources.
- Establish data definitions, validation standards, reporting controls, and measures of operational performance.
HR Operations Leadership
- Lead team members performing payroll processing, benefits administration, HR administration, and recruiting operations, ensuring timely, accurate, and responsive service.
- Oversee payroll controls, benefit eligibility and enrollment, employee data transactions, recruiting workflows, applicant tracking, onboarding handoffs, and vendor coordination.
- Improve recruiting processes, reporting, requisition management, candidate flow, and hiring-manager accountability.
- Set team priorities and service standards; coach employees; and establish cross-training and backup coverage for critical responsibilities.
Process Improvement and Compliance
- Assess existing practices and design standardized, scalable processes that reduce manual work, duplicate entry, errors, and operational risk.
- Create and maintain process maps, standard operating procedures, checklists, calendars, data dictionaries, controls, and system documentation.
- Use root-cause analysis and performance metrics to lead continuous improvement across HR operations.
- Support audits and compliance requirements through accurate records, reconciliations, security controls, and timely corrective action.
Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, Information Systems, Data Analytics, or a related field.
- Eight or more years of progressively responsible experience in HR operations, payroll, benefits, recruiting operations, HRIS, business systems, or a related field, including at least three years of leadership responsibility.
- Demonstrated experience implementing or significantly redesigning HR, payroll, benefits, recruiting, ERP, or related business systems and processes.
- Advanced Excel skills and experience using business intelligence, and reporting tools to combine, validate, and analyze information from multiple data sources.
- Experience establishing or maintaining provider feeds, integrations, reconciliations, controls, and operational documentation.
- Strong knowledge of payroll, benefits, HR data, recruiting workflows, internal controls, project management, and vendor management.
- Strong analytical, problem-solving, communication, documentation, and change-leadership skills.
Preferred Qualifications
- Significant Microsoft Dynamics Great Plains experience, including payroll, HR data, SmartList, reporting, and data extraction.
- Experience implementing benefit carrier and 401(k) feeds and supporting HRIS, payroll, timekeeping, applicant tracking, or benefits-system conversions.
- Experience supporting a large, multi-location, multi-state, or operationally complex workforce.
Success Measures
- Accurate, timely payroll and dependable HR, benefit, recruiting, and provider data.
- Reduced manual processing, duplicate entry, errors, and reliance on undocumented knowledge.
- Effective evaluation and implementation of system enhancements or replacement platforms.
- Clear, current procedures; stronger controls; improved reporting; and audit readiness.
- Responsive HR Operations and recruiting support with appropriate team coverage and accountability.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Binghamton, NY 13902 (Required)
Ability to Relocate:
- Binghamton, NY 13902: Relocate before starting work (Preferred)
Work Location: In person
