Top 593 Systems/technical support Jobs in Binghamton, Ny

Customer Technical Support Specialist
SIR solutions —Endicott, NY
- $19 - $21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Entry Level Programs - Controls
BAE Systems Inc. —Endicott, NY
- $59,023 - $100,339 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Software development
- Health savings account
- Paid holidays
6d
Laboratory Technical Specialist
United Health Services —Binghamton, NY
- $37.00 - $55.50 an hour
- Full-time
- Hospital
- 3 years
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
6d
Industrial Maintenance Electrician
International Paper —Conklin, NY
- From $34.88 an hour
- Full-time
- English
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Tech II - 2B
Distribution Center —Conklin, NY
- $29.55 - $42.90 an hour
- Full-time
- Background check
- Mid-level
- 3 years
1d
Laboratory Technical Specialist
United Health Services —Johnson City, NY
- $37.00 - $55.50 an hour
- Full-time
- Hospital
- 3 years
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
6d
Service Technician
Mirabito Energy Products —Endicott, NY
- $56,000 - $90,000 a year
- Full-time
- Mid-level
- Ability to climb stairs
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Cable Technician
Essintial Enterprise Solutions LLC —Binghamton, NY
- $27 - $30 an hour
- Full-time
- Office
- Windows
- Ability to lift 50 pounds
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Senior Infrastructure Specialist
Avangrid —Vestal, NY
- $96,400 - $120,500 a year
- On call
- 7 years
- Computer Science
- Customer service
- Dental insurance
- Tuition reimbursement
Lead Engineer - Civil
Avangrid —Binghamton, NY
- $116,640 - $145,800 a year
- Full-time
- 7 years
- Customer service
- Engineering
- Dental insurance
- Tuition reimbursement
Mental Health Therapist - New York
NOCD —New York State
- $70,000 - $117,400 a year
- Weekends as needed
- Remote
- Background check
- LMFT
- Licensed Clinical Social Worker
- Paid parental leave
- Health insurance
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Lead Network Security Specialist Infrastructure
Avangrid —Binghamton, NY
- $106,000 - $132,500 a year
- On call
- Azure
- 5 years
- Bachelor of Science
- Dental insurance
- Tuition reimbursement
Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance
Military Service - U.S. Air National Guard Recruiting —New York State
- From $50,000 a year
- Full-time
- Military
- High school diploma or GED
- Entry level
- Health insurance
Neurointerventional Radiologic Technologist
United Health Services —Johnson City, NY
- $37.00 - $55.50 an hour
- Full-time
- Mid-level
- Quality control
- Neurology
- 403(b) matching
- Health insurance
Quick Apply
6d
Nurse Educator – Perioperative Services (Peri-Op)
United Health Services —Johnson City, NY
- $40.70 - $61.05 an hour
- Full-time
- Nursing
- Surgery
- RN License
- 403(b) matching
- Health insurance
Quick Apply
6d
Nursing Coordinator-Operating Room (WMC)
United Health Services —Johnson City, NY
- $44.77 - $67.15 an hour
- Full-time
- Nursing
- Surgery
- RN License
- 403(b) matching
- Health insurance
Quick Apply
6d
Biomedical Equipment Technician
United Health Services —Binghamton, NY
- $25.27 - $50.45 an hour
- Rotating shift
- Hospital
- Bachelor of Science
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
6d
Tool & Die Maker / Machine Maintenance Technician
Buckingham Manufacturing —Binghamton, NY
- $17.88 - $28.00 an hour
- Full-time
- 5 years
- Ability to lift 50 pounds
- In-person
- Health savings account
- Health insurance
Quick Apply
14d
Biomedical Equipment Technician
United Health Services —Johnson City, NY
- $25.27 - $50.45 an hour
- Rotating shift
- Hospital
- Bachelor of Science
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
6d
Maintenance and Valve Technician
KCO Resource Management —Binghamton, NY
- $31 - $39 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Warehouse
- Health insurance
Quick Apply

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systems/technical support jobs near binghamton, ny

Customer Technical Support Specialist

SIR solutions -
Endicott, NY

Quick Apply

Job Details

Full-time
$19 - $21 an hour

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Word embeddings
High school diploma or GED
Technical Proficiency

Full Job Description

Position Overview

The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.

Responsibilities

Technical Support & Ticket Management

Efficiently manage and prioritize incoming support tickets.
Troubleshoot and resolve technical issues related to company products and services.
Provide accurate and timely responses to customer inquiries.
Escalate complex issues to the appropriate internal teams when necessary.
Deliver immediate assistance for emergency situations.

Customer Support & Relationship Management

Handle inbound customer calls and provide clear, concise explanations of technical concepts.
Foster strong customer relationships through effective communication and problem-solving.
Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.

Knowledge Management & Continuous Learning

Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
Stay informed about product updates, features, and best practices.
Participate in regular training sessions to maintain expertise in company products and services.
Accurately document issues and resolutions using Salesforce or other CRM tools.

Requirements

Education & Experience

Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required.
Previous experience in a technical support or call center environment preferred.
Familiarity with support ticketing systems such as Salesforce is a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).

Competencies & Skills

Strong technical aptitude and troubleshooting abilities.
Excellent communication skills, with the ability to remain patient and calm under pressure.
Ability to work both independently and collaboratively within a team environment.
Strong attention to detail and time management skills.
Proficiency in English (written and spoken) required; French and/or Spanish preferred.

Work Environment

Ability to work remotely with a reliable internet connection and a dedicated workspace.

#ravyxuspage

Shift Days: Tuesday - Saturday and/or Sunday to Thursday
Hours: 8 am to 5 pm
Flexibility with 9 am to 6 pm

Quick Apply

Refine Your Search

systems/technical support jobs in binghamton, ny

Customer Technical Support Specialist

Entry Level Programs - Controls

Laboratory Technical Specialist

Industrial Maintenance Electrician

Maintenance Tech II - 2B

Laboratory Technical Specialist

Service Technician

Cable Technician

Senior Infrastructure Specialist

Lead Engineer - Civil

Mental Health Therapist - New York

Lead Network Security Specialist Infrastructure

Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance

Neurointerventional Radiologic Technologist

Nurse Educator – Perioperative Services (Peri-Op)

Nursing Coordinator-Operating Room (WMC)

Biomedical Equipment Technician

Tool & Die Maker / Machine Maintenance Technician

Biomedical Equipment Technician

Maintenance and Valve Technician

I want to receive the latest job alert for systems/technical support in binghamton, ny

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