Top 91 Help desk Jobs in Birdsboro, Pa

Desktop Support Technician
Ovation Workplace Services —King of Prussia, PA
- $20 - $23 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Service Desk Analyst II
Solve IT Solutions, LLC —Wyomissing, PA
- $29.00 - $31.25 an hour
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Tier 2 Technical Support Specialist
Accion Labs US, Inc. —Berwyn, PA
- $85,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- In-person
Quick Apply
7d
Help Desk Technician
Watchkeep —West Reading, PA
- $40,000 - $52,000 a year
- Full-time
- Office
- Driver's License
- Travel
- Health savings account
- Health insurance
Quick Apply
13d
IT Support Specialist
American Crane —Douglassville, PA
- $22 - $30 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
12d
Service Desk Technician
Omega Systems —West Lawn, PA
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
1d
Academic Technology Support Specialist
Reading Area Community College —Reading, PA
- $21.50 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- Administrative experience
Technical Support Specialist - After Hours
3Si Security Systems —Malvern, PA
- $30 - $32 an hour
- 8 hour shift
- Remote
- Background check
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
14h
Desktop Support Technician
Ovation Workplace Services Inc —Reading, PA
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
8d
IT Assistant
Frontline Fabrics, Inc. —Shoemakersville, PA
- Full-time
- Computer literacy
- ERP systems
- Mid-level
Quick Apply
5d
IT Support Specialist
Country Lane Gazebos —New Holland, PA
- $26.50 - $31.25 an hour
- Mid-level
- Windows
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Breinigsville, PA
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
11h
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
7d
IT Service Desk Technician I (Part-Time)
Penske Truck Leasing and Logistics —Reading, PA
- Part-time
- Pass drug screening
- Research
- Mid-level
IT Support I
ADVANTAGE MEDIA SERVICES LLC —New Holland, PA
- $21 - $24 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Desktop Support Engineer
Rex Tec —Honey Brook, PA
- Weekends only
- Mid-level
- In-person
- Internship
Quick Apply
8h
IT Systems Support Specialist
MALVERN INSTITUTE FOR PSYCHIATRIC & ALCOHOLIC STUDIES —Malvern, PA
- Full-time
- Microsoft Word
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
13d
IT Services / Infrastructure Analyst
Lavazza North America Inc —West Chester, PA
- Full-time
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Experienced Service Desk Technician
Stratix Systems —Wyomissing, PA
- $38,000 - $50,000 a year
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Health insurance
Quick Apply

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help desk jobs near birdsboro, pa

Desktop Support Technician

Ovation Workplace Services -
King of Prussia, PA

Quick Apply

Job Details

Full-time
$20 - $23 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Desktop computer repair
Endpoint Security
Desktop support
Microsoft Outlook
IT user and group management
GPO
IT asset management
Laptop (troubleshooting support)
In-person customer service
Direct client contact
Windows
Microsoft System Center
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Computer management
Customer relationship management (CRM) systems (technically supported)
macOS administration
Mobile device management
Microsoft Teams
macOS
ServiceNow
Cloud storage services
Technical Proficiency
Active Directory

Full Job Description

Overview

We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience.

Key Responsibilities

Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.
Maintain a customer-first approach, ensuring users are informed throughout the support process.
Collaborate with IT support teams to escalate and resolve issues efficiently.
Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.
Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box).
Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments.
Utilize tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices.
Assist with antivirus software management in an enterprise environment.
Maintain accurate asset inventory records and support asset management processes.
Use ServiceNow for ticket logging, tracking, and resolution (desirable).

Essential Skills & Experience

Proven experience providing in-person technical support in a customer-focused environment.
Excellent communication skills, with the ability to explain technical issues in simple terms.
Strong knowledge of Microsoft Windows environments within an enterprise domain setting.
Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
Proficiency in supporting Windows, Microsoft Office 365, and desktop/laptop hardware.
Experience supporting Microsoft Office applications, especially Outlook and Teams.
Familiarity with cloud-based storage solutions such as OneDrive and Box.
Awareness of antivirus software management in enterprise environments.
Understanding of asset management processes and procedures.

Desirable Skills

Experience supporting Apple Mac OS and iOS devices.
Mobile device setup and deployment experience.
Knowledge and experience of ServiceNow ITSM platform.
Working Style
Comfortable working in a high-visibility, customer-facing role.
Able to balance desk-based support with proactive floor walking to provide at-desk assistance.
Focused on delivering an outstanding customer experience at all times.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

SCCM: 3 years (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in birdsboro, pa

Desktop Support Technician

Service Desk Analyst II

Tier 2 Technical Support Specialist

Help Desk Technician

IT Support Specialist

Service Desk Technician

Academic Technology Support Specialist

Technical Support Specialist - After Hours

Desktop Support Technician

IT Assistant

IT Support Specialist

IT Support Associate II, Ops Tech Solutions (OTS)

Service Desk Engineer L2

Service Desk Analyst II, Brewery

IT Service Desk Technician I (Part-Time)

IT Support I

Desktop Support Engineer

IT Systems Support Specialist

IT Services / Infrastructure Analyst

Experienced Service Desk Technician

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