Top 22 Network support specialists Jobs in Birmingham, Al

Incident and Problem Management Event Specialist
Regions —Hoover, AL
- $50,500 - $63,650 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Computer Support Specialist - Callahan Eye Hospital Location
UAB Medicine —Birmingham, AL
- $45,375 - $73,770 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- 21 years or older
- Paid parental leave
- Tuition reimbursement
1d
Technical Support Specialist 147488
4P Consulting Inc. —Birmingham, AL
- 8 hour shift
- Computer science
- Computer Science
- Writing skills
Quick Apply
IT Support Specialist
SJE —Hoover, AL
- Online Application
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist II (local only)
Kratos Defense —Birmingham, AL
- Online Application
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Employee stock purchase plan
Telecommunications Technician
Southern Company —Birmingham, AL
- Weekends as needed
- Computer Science
- Data analysis skills
- Mid-level
- Health insurance
- Retirement plan
8d
Technical Support Specialist 1 4P/428
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Computer science
- Computer Science
- Pass drug screening
Quick Apply
Technical Support Specialist 1/2/3 4P/257
4P Consulting Inc. —Birmingham, AL
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
Customer Technical Specialist
Peraton —Birmingham, AL
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
IT Support Specialist
Creature —Birmingham, AL
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
Technical Support Specialist /4P103
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Computer science
- Computer Science
- Pass drug screening
Quick Apply
Technical Support Specialist III 4P/633
4P Consulting Inc. —Birmingham, AL
- 8 hour shift
- Background check
- Computer science
- Computer Science
Quick Apply
Technical Support Specialist II 4P/493
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Background check
- Computer science
- Computer Science
Quick Apply
Technical Support Specialist 3 (Energy Management Systems)
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Computer science
- Computer Science
- Pass drug screening
Quick Apply
Technical Support Specialist Level 1,2& 3
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Background check
- Computer science
- Computer Science
Quick Apply
Operations Support Specialist - Jefferson County Jail
FirstClass Healthcare —Birmingham, AL
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
Quick Apply
7d
Technical Support Specialist 1(Energy Management Systems)
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Computer science
- Computer Science
- Pass drug screening
Quick Apply
IT Support Specialist
Satellites Unlimited Inc. —Birmingham, AL
- Travel
- Organizational skills
- In-person
- Paid training
- Mileage reimbursement
Quick Apply
9h
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Birmingham, AL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Incident and Problem Management Event Specialist

Regions -
Hoover, AL

Apply Now

Job Details

Full-time
$50,500 - $63,650 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Stakeholder relationship building
Stakeholder management

Full Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:
At Regions, the Incident and Problem Management Event Specialist supports incident response processes, guiding incidents to resolutions as quickly and completely as possible. This position serves as the primary point of contact and source of information about incidents. Additionally, this position ensures proper documentation is in place regarding current and potential incidents.

Primary Responsibilities
Assesses incidents and makes informed decisions, coordinates resources, and tracks each stage of the resolution process
Monitors events from start to finish, coordinating with team members to obtain regular status reports and prioritizing next steps
Escalates issues to senior developers when necessary to reach resolutions in a timely manner
Contributes to the Incident and Problem Management portion of the post-mortem process, including drafting documents for knowledge-sharing, presenting important information, and making recommendations on how to prevent or lessen the impact of future incidents
Creates playbooks and roadmaps for potential events, ensuring that next-steps and backup plans are ready before and during incidents
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements
High School Diploma or GED
Three (3) years of experience in a related field

Preferences
Degree in a technical field
Experience in an incident management and/or incident commander role
Experience with major incidents as participant or observer

Skills and Competencies
Ability to make quick decisions with confidence

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to take command in high-stress situations when needed
Ability to work in a team environment when applicable
Ability to work under limited guidance
Ability to work under pressure and meet deadlines
Advanced knowledge of incident management best practices and systems
Demonstrated analytical/problem solving capabilities
Excellent listening skills and absorb information effectively
Strong verbal, written communication, and organizational skills

Key Responsibilities
Major Incident Coordination
Lead bridge calls for Major Incidents (Sev 1 / Sev 2), ensuring rapid engagement of appropriate technical teams
Drive incident triage, prioritization, and escalation in alignment with defined SLAs
Communication & Stakeholder Management
Provide clear, concise, and timely updates to business stakeholders, leadership, and impacted users
Maintain standard communication cadence during incidents and ensure executive readiness
Service Restoration Focus
Ensure teams remain focused on restoring service quickly , rather than root cause during active incidents
Remove blockers and facilitate decision-making across technology teams
Process Execution & Compliance
Follow established Major Incident Management procedures and ITIL best practices
Ensure proper documentation of incidents in ServiceNow (or equivalent ITSM platform)
Post-Incident Activities
Support post-incident reviews (PIRs) by documenting timelines and contributing insights
Identify opportunities for process improvement and recurring issue reduction
Continuous Improvement
Contribute to enhancements in incident response playbooks, communication templates, and workflows
Assist in developing operational maturity around incident management

Preferred Experience:2–5 years of experience in:
IT Service Management (ITSM), Incident Management, or Operations Support
Familiarity with Major Incident Management processes
Experience using ServiceNow
Strong communication skills , including ability to interact with technical teams and business stakeholders
Ability to remain calm and organized in high-pressure situations
Basic understanding of IT infrastructure (applications, networks, databases)
Preferred Qualifications
ITIL v4 Foundation certification (or working toward certification)
Experience in financial services or banking environments

Exposure to:
Problem Management
Change Management coordination during incidents
Familiarity with incident severity classification frameworks and SLAs
Experience using PagerDuty
Key Competencies
Critical thinking and decision facilitation
Strong organizational and multitasking skills
Stakeholder communication and influence
Accountability and ownership mindset
Continuous improvement orientation
What Success Looks Like
Major incidents are coordinated efficiently with minimal delays
Stakeholders receive clear, accurate, and timely updates
Service restoration time meets or exceeds SLAs
High-quality incident records and post-incident documentation
Measurable contribution to improving incident response processes

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is intended to be onsite, now or in the near future . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA, Charlotte, NC.

Position Type Full time

Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $50,500.00 USD
Median: $63,650.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Riverchase Operations Center
Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Apply Now

Refine Your Search

network support specialists jobs in birmingham, al

Incident and Problem Management Event Specialist

Computer Support Specialist - Callahan Eye Hospital Location

Technical Support Specialist 147488

IT Support Specialist

IT Support Specialist II (local only)

Telecommunications Technician

Technical Support Specialist 1 4P/428

Technical Support Specialist 1/2/3 4P/257

Customer Technical Specialist

IT Support Specialist

Technical Support Specialist /4P103

Technical Support Specialist III 4P/633

Technical Support Specialist II 4P/493

Technical Support Specialist 3 (Energy Management Systems)

Technical Support Specialist Level 1,2& 3

Operations Support Specialist - Jefferson County Jail

Technical Support Specialist 1(Energy Management Systems)

IT Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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