Top 78 Center manager Jobs in Birmingham, Al

Call Center Manager
Common Threads —Birmingham, AL
- $65,000 - $80,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Bachelor's degree
Quick Apply
Center Operations Manager 2
Octapharma —Midfield, AL
- Extended hours
- Inventory management
- Computer literacy
- Mid-level
- Wellness program
- Health savings account
14d
Director - Employee Relations
UAB Medicine —Birmingham, AL
- $120,445 - $195,725 a year
- Full-time
- 8 years
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Tuition reimbursement
RN Unit Manager
Redmont Health and Rehabilitation Center —Birmingham, AL
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
Unit Manager - RN
South Haven Health And Rehabilitation LLC —Hoover, AL
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
5d
Distribution Center Assistant Manager
TBC Corporation —Birmingham, AL
- $75,000 - $85,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
3d
Financial Center Manager - Crossing at Magnolia City Place
Bank of America —Gardendale, AL
- Extended hours
- Bilingual
- Sales
- Mid-level
Center Quality Manager 1
Octapharma —Midfield, AL
- Full-time
- Bachelor of Science
- Writing skills
- Mid-level
- Wellness program
- Health savings account
Office Manager for Child Development Center
ELIZABETH PERRY RUSHTON CDC —Birmingham, AL
- $16.00 - $18.50 an hour
- Full-time
- School experience
- Google Workspace
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Financial Center Manager - Green Springs Highway
Bank of America —Birmingham, AL
- Extended hours
- Bilingual
- Sales
- Mid-level
Shopping Center Maintenance Coordinator, Facilities - Hoover, AL
Publix Super Markets, Inc. —Hoover, AL
- $5,775 - $8,660 a month
- Full-time
- Mid-level
- Contracts
Talent Acquisition Specialist
Taziki's Cafe —Vestavia, AL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Hospitality
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
DeNovo Financial Center Manager - Birmingham, AL
Fifth Third Bank —Birmingham, AL
- Full-time
- Mid-level
- Office
- Business development
Manager, (Operating Room) Materials Management
Grandview Medical Center —Birmingham, AL
- Full-time
- Surgery
- Master's degree
- Bachelor's degree
Quick Apply
Center Supervisor
CSL Plasma —Birmingham, AL
- Extended hours
- Bilingual
- Mid-level
- High school diploma or GED
Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Birmingham, AL
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
6d
Benefit Verification Specialist
ADDICTION AND MENTAL HEALTH SERVICES, LLC —Birmingham, AL
- Urgently hiring
- CPR Certification
- Customer service
- Computer literacy
- Paid time off
Distribution Center Associate
TPH Holdings LLC —Birmingham, AL
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Router Supervisor
R+L Carriers —Birmingham, AL
- Urgently hiring
- Computer literacy
- Mid-level
- Leadership
7d
PT Crisis Care Center Transporter (EOW)
JEFFERSON BLOUNT ST CLAIR MENTAL HEALTH AUTHORITY —Birmingham, AL
- Part-time
- Mid-level
- Driver's License
- Bachelor's degree

I want to receive the latest job alert for center manager in birmingham, al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

center manager jobs near birmingham, al

Compliance Officer jobs in Birmingham, AL

Materials Manager jobs in Birmingham, AL

Benefit Specialist jobs in Birmingham, AL

Office Manager jobs in Birmingham, AL

Distribution Associate jobs in Birmingham, AL

Employee Relations Manager jobs in Wichita, KS

Employee Relations jobs in Philadelphia, PA

Laboratory Manager jobs in Birmingham, AL

Employee Relations Manager jobs in Columbus, OH

Employee Relations Manager jobs in Ucla, CA

Communications Public Relations jobs in Fresno, CA

Employee Relations Manager jobs in Waukesha, WI

Hotel Manager jobs in California

Security Manager jobs in Dallas, TX

Registered Nurse Unit Manager jobs in Frederick, MD

Unit Secretary jobs in Indianapolis, IN

Registered Nurse Unit Manager jobs in Wilkes Barre, PA

Registered Nurse Unit Manager jobs in Saint Paul, MN

Psychiatric Registered Nurse jobs in Rockland County, NY

Registered Nurse Unit Manager jobs in Dover, DE

Call Center Manager

Common Threads -
Birmingham, AL

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Qualifications

Knowledge management
Customer relationship building
Managing teams in a customer support role
Team leadership
Incident Escalation
Frontline customer support management
Supervising experience
Customer service knowledge base

Full Job Description

Call Center Manager

Common Threads Charitable Donation Services

Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable Donation Services (with regional field coordination) Employment Type: Full-Time, Exempt Direct Reports: Customer Service Representatives

POSITION SUMMARY

Common Threads Charitable Donation Services is seeking an experienced Call Center Manager to lead the human-supported side of a modern, technology-forward customer contact operation. Common Threads operates a primary AI-powered contact center that autonomously handles routine scheduling functions, including standard donation pickup bookings, appointment confirmations, and high-volume inbound inquiries.

The Call Center Manager is responsible for all interactions escalated beyond the AI platform's capabilities, including complex customer service issues, complaints, partner concerns, and operational challenges requiring human judgment, empathy, and accountability.

This role combines team leadership, service quality ownership, and administration of the organization's AI scheduling platform. The Call Center Manager serves as the primary business owner and super-user of Common Threads' AI contact center technology, maintaining call flows, routing logic, escalation pathways, and the knowledge base that supports donor and customer interactions. The position ensures that every contact requiring human intervention is resolved quickly, professionally, and in a manner that strengthens relationships with donors, community partners, and stakeholders.

PRIMARY RESPONSIBILITIES

Customer Service Escalations

Serve as the senior point of contact for escalated customer issues that cannot be resolved by the AI platform or front-line representatives.
Manage the escalation queue, establish response-time expectations, and personally oversee sensitive or high-impact cases through resolution.

Property Partner Relations

Act as the primary liaison for property managers, landlords, business partners, and site owners regarding donation bins, collection activities, and site-related concerns.
Investigate and resolve issues involving bin placement, overflow, servicing schedules, accessibility, and site appearance while maintaining positive partner relationships.

Donation Bin Service Management

Oversee the intake, prioritization, and resolution of issues involving attended and unattended donation bins, including servicing requests, relocations, repairs, overflow situations, and damage reports.
Coordinate with logistics and field operations teams to ensure timely resolution.

Attended Donation Center Support

Address customer and operational concerns arising at attended donation centers, ensuring consistent service standards and a positive donor experience.

Home Donation Pickup Resolution

Manage escalated donor concerns related to home donation pickups, including missed collections, delays, rescheduling requests, special handling situations, and service complaints.
Ensure every case transferred from the AI scheduling system receives appropriate follow-up and resolution.

AI Platform Administration

Serve as the primary administrator and super-user of Common Threads' AI contact center platform.
Configure and maintain AI call flows, routing rules, prompts, escalation pathways, and operational settings.
Own and regularly audit the knowledge base that supports donor communications, service area information, donation guidelines, and pickup policies to ensure accuracy and consistency.

AI Contact Center Optimization

Define and continuously improve handoff procedures between automated and human support.
Monitor AI performance, customer sentiment, and escalation trends.
Identify recurring issues and collaborate with leadership to improve automation effectiveness and customer experience.

Team Leadership

Recruit, train, schedule, coach, and develop Customer Service Representatives.
Establish performance expectations, conduct quality reviews, and foster a customer-focused culture aligned with Common Threads' mission and values.

Service Quality & Reporting

Develop and monitor key performance indicators across both AI and human-supported operations, including:
- Resolution time
- Escalation volume
- Customer satisfaction
- Complaint trends
- AI containment rates
- Human handoff rates
- Donor sentiment
Provide regular reporting and recommendations to leadership regarding operational performance and process improvements.

QUALIFICATIONS

3+ years of call center, contact center, or customer service management experience with direct supervisory responsibility.
Proven success managing escalations, complaints, and high-stakes customer relationships.
Experience administering or supporting AI-driven contact center platforms, conversational AI systems, CRM software, or scheduling technologies strongly preferred.
Experience serving as a platform administrator or super-user for systems such as RingCentral, Five9, Genesys, NICE CXone, or similar cloud-based contact center platforms is highly desirable.
Understanding of workflow automation, call routing logic, and AI knowledge base management.
Familiarity with donation collection operations, logistics, route scheduling, field service coordination, or property management is a plus.
Bachelor's degree in Business, Operations, Communications, or a related field, or equivalent professional experience.

SKILLS & COMPETENCIES

Exceptional written and verbal communication skills with the ability to professionally de-escalate difficult situations.
Strong analytical, problem-solving, and decision-making abilities.
Ability to manage multiple priorities and maintain service excellence in a fast-paced environment.
Comfortable using operational dashboards, metrics, and reporting tools to drive performance.
Collaborative leadership style focused on coaching, accountability, and employee development.
Technically proficient in administering contact center software, including configuring call flows, routing logic, automation rules, and AI prompts.

WHY COMMON THREADS CHARITABLE DONATION SERVICES

At Common Threads Charitable Donation Services, every donation, collection, and community partnership contributes to a more sustainable future. Our mission is to extend the life of reusable goods, reduce waste, and support charitable initiatives that strengthen the communities we serve.

As part of our team, you will help create an exceptional donor experience by combining innovative technology with genuine human service. When donors, partners, and community members need personal assistance, you will ensure they receive knowledgeable, compassionate, and effective support.

Common Threads Charitable Donation Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected, valued, and empowered to succeed.

Quick Apply

Refine Your Search

center manager jobs in birmingham, al

Call Center Manager

Center Operations Manager 2

Director - Employee Relations

RN Unit Manager

Unit Manager - RN

Distribution Center Assistant Manager

Financial Center Manager - Crossing at Magnolia City Place

Center Quality Manager 1

Office Manager for Child Development Center

Financial Center Manager - Green Springs Highway

Shopping Center Maintenance Coordinator, Facilities - Hoover, AL

Talent Acquisition Specialist

DeNovo Financial Center Manager - Birmingham, AL

Manager, (Operating Room) Materials Management

Center Supervisor

Specialist, Risk and Compliance Services (Center of Excellence)

Benefit Verification Specialist

Distribution Center Associate

Router Supervisor

PT Crisis Care Center Transporter (EOW)

I want to receive the latest job alert for center manager in birmingham, al

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected