Top 58 Customer care manager Jobs in Birmingham, Al

Customer Success Manager - Remote
Arcoro —Birmingham, AL
- $70,000 - $90,000 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Birmingham, AL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Client Manager II – Commercial Insurance
TX IPS —Birmingham, AL
- $60,000 - $70,000 a year
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
10d
Customer Service Manager - State Farm Agent Team Member
Amy Smith Gardner - State Farm Agent —Mountain Brook, AL
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Client Services Specialist
Vaco by Highspring —Homewood, AL
- $70,000 - $75,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Client Services Specialist - Commercial Lines (On-site)
Vaco by Highspring —Birmingham, AL
- $65,000 - $75,000 a year
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Success Manager
Safety Plus, Inc. —Birmingham, AL
- $60,000 - $70,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Customer Service Manager
Million Air —Birmingham, AL
- From $70,000 a year
- Weekends as needed
- Bilingual
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Client Services Specialist
Housing Authority of the Birmingham District —Birmingham, AL
- Full-time
- Clean driving record
- Microsoft Outlook
- Research
Client Success Coordinator
Dash Solutions —Birmingham, AL
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager
General Informatics —Birmingham, AL
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Customer Support/Call Center Manager (On-Site)
Neumo Holdings LLC —Birmingham, AL
- Full-time
- 5 years
- Analysis skills
- In-person
Quick Apply
Client Service Representative I - Birmingham, AL
Trane Technologies —Birmingham, AL
- $56,936.66 - $82,809.99 a year
- Extended hours
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
1d
Enterprise Customer Experience Manager
Guideway Care —Birmingham, AL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Assistant Store Manager - Customer Experience
PetSmart —Bessemer, AL
- $23.65 - $35.90 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
3d
Client Relationship Account Manager - Pennsylvania Steel Co., Birmingham, AL
Midatlantic Employers' Association —Birmingham, AL
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Client Success Manager- Card Fraud at REDi Enterprise Development
Aventra —Birmingham, AL
- Full-time
- Remote
- Finance
- SQL
- Bachelor's degree
Quick Apply
Client Services Associate
SageSpring Wealth Partners —Birmingham, AL
- Mid-level
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Associate Client Advocate - Construction
WTW —Birmingham, AL
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
- Paid jury duty
- Health savings account
Sr. Surety Client Service Specialist
WTW —Birmingham, AL
- Full-time
- 5 years
- Organizational skills
- Fair chance
- Paid jury duty
- Health savings account

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Customer Success Manager - Remote

Arcoro -
Birmingham, AL

Quick Apply

Job Details

$70,000 - $90,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Experience with SaaS (as product category for technical sales engineers)
Churn analysis
Red flag analysis
SaaS
Cross-functional collaboration
Risk Mitigation

Full Job Description

Why Arcoro?

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

About the Job:

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely with Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services.

In addition, the Customer Success Manager owns the full renewal process and motion—including renewal conversations, pricing alignment, and booking—ensuring a seamless and value-driven experience for the customer.

Finally, the Customer Success Manager serves as the Customer’s advocate within Arcoro, driving timely resolutions and holding internal teams accountable to deliver an exceptional overall experience. This position will be fully remote.

What you will be doing:

Proactively maintain high levels of customer engagement and satisfaction, with a focus on increasing adoption, ensuring retention, and minimizing churn risk
Own and execute the end-to-end renewal process, including leading renewal conversations, aligning on pricing, and successfully booking renewals
Use a customer-centric approach to identify indicators of churn before they occur
Conduct regular check-in calls with value-based messaging, along with Quarterly Business Reviews to provide in-depth analysis of engagement and opportunities with Arcoro products and services
Identify organic opportunities for adoption and expansion, and conduct warm lead passes to the Account Management team to close additional revenue opportunities
Serve as the Customer’s advocate within Arcoro by ensuring timely resolution of issues or escalations; leverage leadership when appropriate and quarterback issues across the organization as needed
Maintain a deep understanding of customer needs, their business, our product fit, and industry-specific knowledge related to HR, benefits, compliance, etc.
Maintain a deep understanding of the Arcoro suite of products and services, including strengths, weaknesses, opportunities, and workarounds to ensure an optimal experience
Understand organizational structures within the assigned book of business, including Decision Makers, Influencers, Champions, and Detractors who may impact adoption, expansion, or retention
Meet goals for logo and revenue retention metrics, renewal performance, qualified or closed lead passes, and other KPIs

Must Haves:

Minimum 2 years in a customer-facing role within a SaaS or HCM software company required
Bachelor’s degree or equivalent relevant work experience required
Strong verbal and written communication skills
Ability to take initiative, multitask, and manage time effectively
Ability to leverage internal partners to drive favorable customer outcomes
Ability to identify opportunities for growth and adoption
Ability to identify and mitigate indicators of churn risk
Ability to foster collaborative partnerships across the organization

Perks and Benefits:

Competitive salary
401(k) with Company match
Medical/Dental/ Vision, STD/LTD, Life Insurance
Flexible PTO and Company-paid holidays
Remote/Hybrid Work

Salary Range:

$70,000-$90,000 DOE

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quick Apply

Refine Your Search

customer care manager jobs in birmingham, al

Customer Success Manager - Remote

Registered Client Administrative Manager

Client Manager II – Commercial Insurance

Customer Service Manager - State Farm Agent Team Member

Client Services Specialist

Client Services Specialist - Commercial Lines (On-site)

Customer Success Manager

Customer Service Manager

Client Services Specialist

Client Success Coordinator

Customer Success Manager

Customer Support/Call Center Manager (On-Site)

Client Service Representative I - Birmingham, AL

Enterprise Customer Experience Manager

Assistant Store Manager - Customer Experience

Client Relationship Account Manager - Pennsylvania Steel Co., Birmingham, AL

Client Success Manager- Card Fraud at REDi Enterprise Development

Client Services Associate

Associate Client Advocate - Construction

Sr. Surety Client Service Specialist

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