Top 325 Customer service associate Jobs in Birmingham, Al

Customer Success Manager
Spur Staffing —Birmingham, AL
- $80,000 a year
- Overnight shift
- School experience
- Spanish
- English
- Health insurance
Customer Service Representative
Community Choice Financial Family of Brands —Birmingham, AL
- $15 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Customer Support Rep I
Blue Cross and Blue Shield of Alabama —Birmingham, AL
- Full-time
- Hybrid work
- Computer literacy
- Medical office experience
- Office
- Paid training
Client Service Representative – Immediate Start
BrandNest —Birmingham, AL
- $20 - $29 an hour
- Urgently hiring
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
Contact Center Representative
Legacy Community Federal Credit Union —Birmingham, AL
- Full-time
- High school diploma or GED
- Financial services
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
15h
Call Center Representative - DHA
US Social Security Administration —Birmingham, AL
- $40,736 - $82,007 a year
- Online Application
- Hybrid work
- Background check
- High school
- Pass drug screening
Representative, Customer Solutions
Spire Inc —Birmingham, AL
- 8 hour shift
- Office
- High school diploma or GED
- Travel
Pharmacy Customer Service Representative – Remote work from Home
Carlisle Medical, Inc. —Birmingham, AL
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
11d
Customer Service Representative (CSR)
Bocatti Experience —Birmingham, AL
- $17 - $25 an hour
- 8 hour shift
- Computer skills
- Communication skills
- Entry level
Quick Apply
12d
Remote Inbound Customer Service Agent - 8.17 Start
Grand Circle LLC —Birmingham, AL
- $18 an hour
- Call employer
- Remote
- Mid-level
- Travel
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
7d
Customer Service Representative
Contact Government Services, LLC —Birmingham, AL
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Contact Center Advocate | Full-Time
Avadian Credit Union —Hoover, AL
- $20 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Entry level
Customer Service Representative
Pace Runners Inc —Bessemer, AL
- $18.50 - $26.82 an hour
- Full-time
- Management
- Mid-level
- 3 years
4h
Front Office Customer Service Representative
AW Collision —Birmingham, AL
- $37,440 - $41,600 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Retention Specialist
Agent Advantage Recruiting —Trussville, AL
- $45,000 - $90,000 a year
- Full-time
- Office
- Administrative experience
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
13d
Customer Service Representative
Daxko —Birmingham, AL
- $18 - $22 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Dental insurance
- Paid time off
Associate Customer Service Representative Birmingham, AL - Hybrid • Hybrid
Daxko —Birmingham, AL
- $16 - $26 an hour
- Full-time
- Hybrid work
- Salesforce
- Writing skills
- English
- Dental insurance
- Paid time off
11d
Client Success Representative (Remote)
Demand.com —Birmingham, AL
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
Guidehouse —Birmingham, AL
- Spanish
- Basic math
- English
- Health savings account
- Paid holidays
7d
Patient Navigation (Non-Clinical)
Guideway Care —Birmingham, AL
- $16 - $18 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- Research
- Disability insurance
- Health insurance
Quick Apply
8d

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Customer Success Manager

Spur Staffing -
Birmingham, AL

Apply Now

Job Details

Full-time
$80,000 a year

Benefits

Health insurance

Qualifications

School experience
Public school experience
Driver's License
Time-based sales targets
CRM system proficiency

Full Job Description

Join Spur and become the trusted partner that school districts and education workers rely on every day — because when you succeed, students succeed.

Customer Success

Birmingham, AL

80,000/ yearly

Full-Time

50/ WK

We usually respond within a day

About this role
Spur is looking for a driven, relationship-first Customer Success Manager based in Birmingham, AL to own and grow a portfolio of K-12 school district accounts. Spur is a leading education workforce services company committed to connecting school districts with reliable, high-quality talent — and the Customer Success Manager is at the heart of that mission. This role is ideal for someone who thrives at the intersection of account management, recruiting, employee coaching, and implementation oversight, and who genuinely enjoys making a direct, measurable impact on the schools and workers they serve. As a CSM at Spur, you'll serve as the primary point of contact for assigned district clients, building deep partnerships that drive retention, satisfaction, and growth. You'll work cross-functionally with talent acquisition, operations, and leadership to ensure every account receives outstanding, tailored service. This is a quota-carrying, high-accountability role that rewards strategic thinkers who can balance big-picture relationship strategy with the day-to-day urgency of service delivery in a fast-paced education environment. Candidates with backgrounds in education staffing, school district operations, transportation services, or HR software solutions are strongly encouraged to apply. If you've spent time understanding the rhythms of K-12 institutions — the budget cycles, the staffing pressures, the community expectations — you'll find this role both familiar and deeply fulfilling. This position requires a willingness to travel up to 80% of the time to meet clients and attend industry events, making it a great fit for someone who is energized by being on the ground with the people they serve.

A Day in the Life
Your day begins early, reviewing account health dashboards within the CRM, analyzing overnight shift fulfillment reports, and proactively identifying any service gaps before district administrators begin their day. You participate in a check-in call with a school district partner to review monthly performance metrics, celebrate key successes, and uncover emerging staffing needs — often identifying opportunities before they are formally recognized by the client. By midday, you are on-site with district leadership, meeting with an HR director to present a quarterly business review and discuss opportunities to expand services into additional schools. In the afternoon, you shift into talent acquisition efforts, accelerating recruitment initiatives to support upcoming demand while also coaching newly placed employees on district-specific expectations to ensure long-term success and retention. You close the day by updating pipeline activity within proprietary systems, documenting account insights, and preparing a customized onboarding plan for a new district launch scheduled for the following week. Success in this role is defined by exceptional client retention, sustained revenue growth within your book of business, and establishing yourself as a trusted partner to both district leaders and Spur employees through consistent execution and results.

Responsibilities

Serve as the primary point of contact for a portfolio of K-12 school district clients, owning the full relationship from onboarding through renewal and expansion.
Develop and execute account growth strategies designed to increase net revenue retention and maximize customer lifetime value.
Lead recurring check-ins and formal performance reviews to assess client satisfaction and proactively identify emerging needs.
Collaborate cross-functionally with talent acquisition, operations, and leadership to ensure customer priorities are met with excellence and urgency.
Monitor and coordinate staffing performance, fulfillment rates, and account health indicators across your assigned portfolio.
Troubleshoot service delivery issues and manage escalations with speed, professionalism, and a solutions-first mindset.
Review shift fulfillment accuracy, timekeeping data, and onboarding activity to ensure consistent service quality.
Act as a boots-on-the-ground recruiting partner, working closely with the talent acquisition team to meet client staffing demands.
Train and coach placed workers to align with district expectations, increasing placement longevity and performance quality.
Identify and intervene on patterns of absenteeism or underperformance with clarity, care, and a focus on sustainable outcomes.
Lead onboarding and implementation efforts for new district customers, ensuring a smooth, confident, and well-supported start.
Deliver training sessions and consultative support that empower district leaders to maximize the value of Spur's services.
Serve as a strategic thought partner to clients, identifying opportunities to improve outcomes across workforce metrics and operational efficiency.

Requirements
Required

Must be 21 years of age or older.
Minimum of 2 years of experience in customer success, account management, staffing, or a closely related field.
Minimum of 2 years of experience working within or in direct service to the education sector.
Demonstrated success in a quota-carrying role, with a track record of meeting or exceeding revenue targets.
Proficiency with CRM platforms such as HubSpot or comparable tools.
Willingness and ability to travel up to 80% of the time to client sites and industry events.
Strong written and verbal communication skills with the ability to present confidently to district-level administrators and stakeholders.
Valid driver's license and reliable transportation for regular client visits throughout the assigned territory.

Preferred

Experience managing a book of business valued at $2M or more in net revenue.
Prior experience in education staffing, K-12 HR operations, school district transportation services, or EdTech/HR software solutions.
Familiarity with K-12 budget cycles, procurement processes, and the operational rhythms of public school districts.
Experience delivering formal training or enablement sessions to professional or administrative audiences.
Bilingual communication skills (English/Spanish).

Benefits of joining Spur

Bi-weekly Pay

Get paid every other Friday

Health Benefits

Coverage options available for all Spur workers.

Free Online Training

Access professional development courses at no cost.

Spur Staffing is committed to equal employment opportunities and prohibits discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected status.

Work Location: In person

Apply Now

Refine Your Search

customer service associate jobs in birmingham, al

Customer Success Manager

Customer Service Representative

Customer Support Rep I

Client Service Representative – Immediate Start

Contact Center Representative

Call Center Representative - DHA

Representative, Customer Solutions

Pharmacy Customer Service Representative – Remote work from Home

Customer Service Representative (CSR)

Remote Inbound Customer Service Agent - 8.17 Start

Customer Service Representative

Contact Center Advocate | Full-Time

Customer Service Representative

Front Office Customer Service Representative

Customer Retention Specialist

Customer Service Representative

Associate Customer Service Representative Birmingham, AL - Hybrid • Hybrid

Client Success Representative (Remote)

Customer Service Representative

Patient Navigation (Non-Clinical)

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