Job Summary
This position directly supervises a team of bus operators in the performance of their daily duties in order to maintain an efficient and reliable transit system. Monitors bus service and investigates and analyzes situations which impact or may impact bus service. Make some independent operations decisions and communicates with radio dispatcher and/or management persons on more complex issues. Interacts with management, bus operators, other employees, passengers and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.
Duties
- Supervises a team of 14 to 16 bus operator’s performance and behavior; monitors passenger interaction skills, and coaches’ operators in use of time.
- Checks and instructs periodically on proper revenue, transfers and farebox data collections, and recommends training or retraining, as appropriate to ensure compliance with safety policies.
- Responds to the constant changing needs of the BJCTA in relation to coverage of operations, sometimes on minimal notice.
- Investigates accidents, incidents, disputes and disturbances as assigned, in accordance with policy, and in conjunction with involved parties.
- Participates in emergency preparedness planning and coordination.
- Conducts time point and passenger load checks to ensure schedule and route efficiency.
- Reschedules buses due to disruptions in service, in conjunction with dispatch and as appropriate.
- Coordinates routing and scheduling of personnel for special events.
- Audits service, routes and road conditions and recommends alternate routes to dispatch or suggests service improvements.
- Recommends adjustments to running time or additions/deletions to schedules and routes to ensure quality service.
- Write reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing reports.
- Monitors and records service delays and service loss.
- Tracks and coordinates temporary route detours with police, city, state and county agencies.
- Assists in the processing and follow-up of customer service complaints and requests.
- Assesses ability of operators to continue in service when investigating accidents, incidents and potential substance abuse problems.
- Evaluates the security of an accident scene and determines if the Safety Department needs to be called out.
- Coordinates with police agencies regarding assaults, disturbances, and undercover operations.
- Organizes and prioritizes activities ensuring details are accurate.
- Monitors buses for general appearance, safety compliance and maintenance condition.
- Assists in interviews and screening new hires as operators.
- Assists in coordinating the BJCTA’s response to emergencies; severe weather conditions, evacuations, etc.
- Coordinates with Human Resources and managers and supervisors regarding incidents, accidents, policies and procedures.
- Conducts fare inspection audits, policy adherence campaigns, and assists in drug and alcohol program.
- Conducts self in an appropriate manner as a representative of the BJCTA; working effectively in a diverse work environment.
- Ability to maintain confidentiality.
- Maintain regular and predictable attendance.
- Ability to complete an assigned task in a safe manner and in a constant state of alertness.
- Must read chemical labels and follow safe handling procedures.
- Must understand and follow all safety rules.
- Must be able to work in a cooperative manner with co-workers and supervisors.
- Performs any other duties similar in nature and level as assigned.
- Take the proper corrective action when an infraction is observed.
Qualifications
- Proven experience in commercial driving roles such as bus driving, shuttle driving, or delivery driver positions involving heavy vehicles or specialized equipment.
- Strong knowledge of mechanical systems related to commercial vehicles including buses, trucks (dump trucks, flatbeds), forklifts, pallet jacks, and heavy equipment operation.
- Demonstrated ability to load & unload cargo safely using manual transmission vehicles or freight handling equipment like tow trucks or yard jockeys.
- Excellent communication skills for effective coordination with team members and passengers alike.
- Valid driver’s license with a clean driving record; experience with route driving or school bus driving preferred.
- Familiarity with safety procedures for heavy haul, tanker trucks, or military vehicle operation is a plus.
- Ability to handle physical tasks such as moving cargo or assisting with warehouse activities when necessary. This role offers an exciting opportunity to lead a dedicated team committed to delivering reliable transportation services while ensuring safety at every turn. We value proactive leaders who are detail-oriented and ready to drive success in a fast-moving environment!
Education & Experience:
High School diploma or G.E.D. combined with 3-5 years of transit operations experience or experience in same or similar industry.
One to two years of supervisory or lead experience.
Associate’s degree or equivalent experience combination along with transit operations experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability and Skill to: read and write English; accept responsibility and work with a team; follow written and oral directions; think and act quickly in emergencies; write accurate and clear reports of incidents; deal courteously, effectively and tactfully with the general public and others; work under pressure; learn to operate phones, radio and computers; listen; stand, sit, or walk while providing in person customer service continuously for long periods of time; approach members of the public who appear to need assistance and ask questions to understand their needs; respect the right of privacy and maintain confidentiality of customers; and be attentive to and accurately record details of interactions and referrals;
BJCTA is a Drug Free/Smoke Free Workplace and an Equal Opportunity Employer.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Safety equipment provided
- Vision insurance
Work Location: In person
