Top 18 Head of customer experience Jobs in Birmingham, Al

Chief Value Creation Officer (CVCO)
EBSCO Industries, Inc. —Birmingham, AL
- Hybrid work
- 11+ years
- Office
- Bachelor's degree
Part Time - Head Cashier - Flexible
Lowe's —Birmingham, AL
- Part-time
- Mid-level
- High school diploma or GED
- Team management
10d
Full Time - Head Cashier - Closing
Lowe's —Birmingham, AL
- Full-time
- Mid-level
- High school diploma or GED
- Team management
13d
Chief Marketing Officer
GVW Group, LLC —Birmingham, AL
- Full-time
- 11+ years
- Senior level
- Leadership
- Paid holidays
- Health insurance
Head Teller
Bryant Bank —Homewood, AL
- Mid-level
- Office
- Finance
7d
Chief Revenue Officer
Gabriella White —Pelham, AL
- Full-time
- Bachelor's degree
- Travel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
2nd Shift Cold Head Operator
Birmingham Fastener & Supply —Birmingham, AL
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
Head of Quality
U. S. Steel Tubular Products, Inc. —Fairfield, AL
- Budgeting
- Senior level
- Leadership
Global Head, Drug Delivery Solutions, SF 155768
Evonik Industries AG —Birmingham, AL
- Online Application
- Analysis skills
- Bachelor's degree
- Budgeting
- Health insurance
- Life insurance
Chief Estimator
Quanta Power Solutions, LLC —Birmingham, AL
- Full-time
- 5 years
- Business development
- Analysis skills
- Paid holidays
- Health insurance
8h
Head Teller
Pinnacle Bank —Birmingham, AL
- Computer literacy
- Mid-level
- Office
Quick Apply
6h
Golf Course Head Mechanic
Cumberland Lake Golf Cours —Pinson, AL
- $23 - $25 an hour
- Full-time
- Management
- Heavy lifting
- Mechanic experience
Quick Apply

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head of customer experience jobs near birmingham, al

Chief Value Creation Officer (CVCO)

EBSCO Industries, Inc. -
Birmingham, AL

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Job Details

Qualifications

Resource allocation
Profit & loss
Bachelor's degree
Cross-functional collaboration
Profit and loss analysis
Cross-functional team management
Senior leadership

Full Job Description

EBSCO Industries, Inc. (EBSCO), headquartered in Birmingham, Alabama, is one of the largest privately held and family-owned companies in the United States. EBSCO was founded in 1944 by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has grown and evolved over time into a holding company with a global portfolio comprised of dozens of entities in over 15 separate industries/markets, including Information services, outdoor products, real estate, manufacturing, and distribution. We provide valuable support services to our subsidiaries to aid their growth. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.

Job Summary

The Chief Value Creation Officer is a senior executive responsible for driving measurable value creation across EBSCO Industries’ diversified portfolio. Reporting to the CEO, this role owns the enterprise value creation agenda, with a focus on operating profit, margin, cash flow, capital efficiency, and long-term enterprise value.

This leader translates strategy into focused performance initiatives, drives execution discipline, and partners with business-unit and corporate service center leaders to unlock operational, financial, and strategic upside.

Job Responsibilities

Develop, own, and refresh the enterprise value creation plan with the CEO and executive team.
Advise the XLT (Exec Leadership Team) and business-unit leaders on enterprise performance trends, risks, opportunities, and actions that increase shareholder value.
Prioritize the highest-impact organic and inorganic initiatives to improve profitability, productivity, growth, and free cash flow.
Lead transformation events that improve margin through pricing, procurement, labor efficiency, overhead optimization, process redesign, and operating model improvements.
Establish a disciplined performance cadence, including KPI frameworks, initiative tracking, benefits realization, and executive reviews.
Support capital allocation and investment prioritization to maximize returns across business units and strategic initiatives.
Support the development, execution, and reporting of value creation plans for M&A activity.
Partner with the XLT to optimize the portfolio by evaluating business-unit performance, resource deployment, strategic fit, and opportunities for divestiture, reinvestment, or expansion.
Identify organizational and talent barriers to change, surface high-potential leaders, and partner with BU and CSC leadership to strengthen execution capacity.
Build accountability through clear ownership, milestones, and transparent reporting of results.

Key Accountabilities

Profit expansion across the enterprise.
Capital allocation discipline and improved return on invested capital.
Portfolio optimization and strategic resource deployment.

Execution of high-impact transformation initiatives.
Sustained improvement in operating performance, cash conversion, and organizational productivity.

Job Requirements

15+ years of leadership experience in operations, transformation, strategy, private equity, or multi-business environments.
Track record leading value creation, margin improvement, operational turnaround, or large-scale transformation.
Strong financial fluency, including P&L management, capital allocation, and performance improvement.
Ability to lead across multiple business units and functional areas.
Executive presence, analytical rigor, and ability to influence senior leaders toward aligned action.
Bachelor’s degree required; advanced degree preferred.

Preferred Qualifications

Experience in a diversified conglomerate, private equity, family office, or founder-led company.
Experience leading enterprise transformation, integration, shared services, or portfolio optimization.
Familiarity with value creation plans, operating cadences, and benefits realization governance.
Experience identifying and scaling best practices across businesses.

Essential Job Function

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Refine Your Search

head of customer experience jobs in birmingham, al

Chief Value Creation Officer (CVCO)

Part Time - Head Cashier - Flexible

Full Time - Head Cashier - Closing

Chief Marketing Officer

Head Teller

Chief Revenue Officer

2nd Shift Cold Head Operator

Head of Quality

Global Head, Drug Delivery Solutions, SF 155768

Chief Estimator

Head Teller

Golf Course Head Mechanic

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