IT Service Desk Analyst I
HC3 —Irondale, AL
- Full-time
- Windows
- High school diploma or GED
- Continuous improvement
3d
Epic Analyst I - Radiant
UAB Medicine —Birmingham, AL
- $57,940 - $94,150 a year
- Full-time
- 21 years or older
- Bachelor's degree
- Epic
- Paid parental leave
- Tuition reimbursement
Application Support Analyst II: Card Services
Jack Henry —Birmingham, AL
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
IT Support Analyst- Business Support Applications
Buffalo Rock —Birmingham, AL
- Full-time
- ERP systems
- Mid-level
- Office
4d
Systems Analyst - Seeking ServiceNow experience
UAB Medicine —Birmingham, AL
- $63,875 - $103,800 a year
- Full-time
- Mid-level
- Windows
- 4 years
- Paid parental leave
- Tuition reimbursement
TRAINING & OPERATIONS ANALYST I
University of Alabama at Birmingham —Birmingham, AL
- $52,555.00 - $62,169.12 a year
- Day shift
- Hybrid work
- Classroom
- System design
- Mid-level
IT Systems Support Analyst
E. L. Blake, Inc. —Birmingham, AL
- $70,000 - $95,000 a year
- Full-time
- Military
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Operations Analyst
Alabama State Department of Education —Hoover, AL
- $48,038 - $67,880 a year
- Mid-level
- Office
- High school diploma or GED
Systems Analyst - Integration
UAB Medicine —Birmingham, AL
- $63,875 - $103,800 a year
- Full-time
- Microsoft Access
- HIPAA
- Mid-level
- Paid parental leave
- Tuition reimbursement
Business Systems Analyst
Kemper Insurance —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
QA Analyst
AutoTec —Birmingham, AL
- Computer literacy
- Mid-level
- Associate's degree
Quick Apply
Systems and Operations Analyst
University of Alabama at Birmingham —Birmingham, AL
- Day shift
- Computer Science
- 5 years
- Engineering
Business Systems Analyst - Mortgage and Home Equity
Regions —Hoover, AL
- $69,143.25 - $87,850.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Health insurance
13d
Systems Analyst II - Interface
UAB Medicine —Birmingham, AL
- $81,525 - $132,475 a year
- Full-time
- Microsoft Access
- 6 years
- Writing skills
- Paid parental leave
- Tuition reimbursement
Analyst (NEX)
MasTec Inc —Birmingham, AL
- Full-time
- Mid-level
- Organizational skills
- In-person
Healthcare Tech Analyst I
UAB Medicine —Birmingham, AL
- $52,555 - $85,400 a year
- Full-time
- Nursing
- System design
- Mid-level
- Paid parental leave
- Tuition reimbursement
Inventory Data Analyst
Motion Industries (MOT) —Birmingham, AL
- Full-time
- Microsoft Access
- Mid-level
- SQL
- Paid holidays
- Health insurance
Quick Apply
4d
Consumer Salesforce Business Systems Analyst
Regions —Hoover, AL
- $69,143.25 - $87,850.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
Epic Analyst III - Beacon
UAB Medicine —Birmingham, AL
- $85,600 - $139,100 a year
- Full-time
- 6 years
- System design
- Bachelor's degree
- Paid parental leave
- Tuition reimbursement
Systems Business Analyst 4P/572
4P Consulting Inc. —Birmingham, AL
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply

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it systems support analyst jobs near birmingham, al

IT Service Desk Analyst I

HC3 -
Irondale, AL

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Customer communication
Network troubleshooting
Technical documentation
Windows
High school diploma or GED
Desktop (troubleshooting support)
Desktop applications
Productivity software
Cybersecurity
Cross-functional communication

Full Job Description

Description:

Purpose

The IT Service Desk Analyst I supports HC3 operations by providing front-line technical assistance to employees and clients and ensuring reliable access to systems and technology. This role contributes to consistent Service Desk performance by resolving common issues, maintaining accurate documentation, and supporting the identification of recurring issues while contributing to improvements in support processes and delivery.

Requirements:

Responsibilities

The responsibilities for this position include the following:

Technical Support Delivery - Provide timely front-line support through approved channels and resolve common hardware, software, access, connectivity, and application issues.
Incident Triage and Escalation - Triage and document service requests and incidents while escalating issues appropriately based on complexity and established procedures.
User Account and Access Support - Perform user account lifecycle tasks, including onboarding, offboarding, and access changes, in accordance with approved processes.
Documentation and Record Management - Maintain accurate and complete ticket documentation, including troubleshooting steps, user communication, and resolution outcomes.
Continuous Improvement and Security Awareness - Identify recurring issues and trends while following established security procedures and escalating suspicious activity as appropriate.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

Technical Foundation – Demonstrates foundational understanding of operating systems, business applications, endpoint hardware, and networking concepts, and applies this knowledge in troubleshooting scenarios.
Analytical Thinking – Applies structured thinking to diagnose issues, recognize patterns in recurring problems, and use available information to support troubleshooting and escalation decisions.
Problem Solving – Uses logical troubleshooting methods, available tools, and documented procedures to resolve technical issues efficiently.
Customer Focus – Provides responsive, professional, and user-centered support while effectively communicating with technical and non-technical users.
Judgment and Accountability – Exercises sound judgment when handling access, data, and security-related situations while adhering to established policies and procedures.
Communication Skills – Documents work clearly and communicates effectively with users and internal teams, translating technical concepts into understandable terms.
Organization and Time Management – Manages assigned work, prioritizes tasks, and follows through on responsibilities in a structured, ticket-driven environment.
Attention to Detail – Ensures accuracy in account changes, documentation, and adherence to standard processes.
Learning Agility – Demonstrates willingness to learn new tools, systems, and procedures and continuously improves technical and analytical capability.

Education, Experience, and Certifications

Required

High school diploma
Foundational experience with computer hardware, Windows operating systems, and business applications such as Microsoft 365
Strong written and verbal communication skills
Ability to follow IT procedures, cybersecurity practices, and documentation standards

Preferred

Associate degree or technical training in information technology or related field
Up to two years of experience in IT support, help desk, or service desk roles
Experience using IT service management or ticketing systems
Familiarity with Active Directory, Entra ID, endpoint management, or remote support tools
Basic understanding of cybersecurity concepts such as phishing, multifactor authentication, and endpoint protection
Industry certifications such as CompTIA A Plus, Microsoft Fundamentals, or ITIL Foundation

Apply Now

Refine Your Search

it systems support analyst jobs in birmingham, al

IT Service Desk Analyst I

Epic Analyst I - Radiant

Application Support Analyst II: Card Services

IT Support Analyst- Business Support Applications

Systems Analyst - Seeking ServiceNow experience

TRAINING & OPERATIONS ANALYST I

IT Systems Support Analyst

Operations Analyst

Systems Analyst - Integration

Business Systems Analyst

QA Analyst

Systems and Operations Analyst

Business Systems Analyst - Mortgage and Home Equity

Systems Analyst II - Interface

Analyst (NEX)

Healthcare Tech Analyst I

Inventory Data Analyst

Consumer Salesforce Business Systems Analyst

Epic Analyst III - Beacon

Systems Business Analyst 4P/572

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