Patient Intake Specialist-WC Team
Upstream Rehabilitation —Birmingham, AL
- $15 - $18 an hour
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- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
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Patient Intake Specialist-WC Team

Upstream Rehabilitation -
Birmingham, AL

Quick Apply

Job Details

Part-time | Full-time | PRN
$15 - $18 an hour
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Stakeholder relationship building

Full Job Description

Upstream Rehabilitation is looking for a Full Time Patient Intake Specialist to join our team!

Patient Intake Specialist

Location Type: Remote (Must Reside in the United States)

Build Your Career with Us!

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team and make a meaningful impact on patients' lives every day. As a Patient Intake Specialist, you'll play a key role in helping patients access the care they need; coordinating referrals, gathering important information, and scheduling appointments with the right clinic for therapy or functional testing. You'll be part of a team that's dedicated to delivering a seamless, supportive experience for every patient.

What You'll Do:

Help patients get the care they need by scheduling evaluations, treatments, and specialized testing (like FCEs) quickly and accurately.
Review referrals and medical documentation to make sure every appointment is set up for success.
Match patients to the right clinic or specialist using internal tools, ensuring the best fit for their care needs.
Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences.
Keep a pulse on scheduling activity by monitoring reports and identifying trends or issues, then partnering with your team to find solutions.
Build strong, lasting relationships with clinics and referral partners to support a seamless patient experience.
Stay organized and proactive, tracking outreach, resolving scheduling challenges, and helping the team meet its goals.
Other projects and duties as assigned.

Who You Are:

High school diploma or equivalent
Experience helping customers or patients in a phone-based or fast-paced environment
Strong communication and relationship-building skills
Ability to stay organized, multitask, and problem-solve with a calm, professional approach
Comfortable using Microsoft Office and learning new systems and tools.

Nice to Haves:

Familiarity with Upstream's services.

Why You'll Love Working Here

The chance to directly shape our organization's growth by hiring the talent that drives our mission.
Opportunities to stretch your skills—whether you're building pipelines, designing sourcing strategies, or advising leadership.
A collaborative team environment where your ideas are valued.
Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

Annual paid Charity Day to give back to a cause meaningful to you
100% employer paid medical health insurance premium option available
Dental and Vision insurance
401(k) with company match
Generous PTO and paid holidays
Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream's success—and to the culture that makes this a great place to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Salary Range: $15.00 - $18.00/hour

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

#LI-Remote

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Quick Apply

Refine Your Search

registration specialist jobs in birmingham, al

Patient Intake Specialist-WC Team

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PES - Patient Encounter Specialist - TKC Internal Medicine II - AM (022)

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Access Specialist - Evenings

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Day Crisis Care Center Front Desk Specialist

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Specialist: Seasonal, Part-time

ADMINISTRATIVE OFFICE SPECIALIST-OBGYN (Part-Time)

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