Top 2 Reservation center associate Jobs in Birmingham, Al

Remote Inbound Customer Service Agent - 8.2 Start
Grand Circle LLC —Birmingham, AL
- $18 an hour
- Call employer
- Remote
- Mid-level
- Travel
- 1 year
- Paid holidays
- Disability insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Remote Inbound Customer Service Agent - 8.2 Start
Grand Circle LLC —Birmingham, AL
Handle a high volume of inbound calls; assisting customers with managing their reservation. Work across multiple platforms in an efficient manner to handle and…
$18 an hour
Quick Apply
Service Appointment and Customer Care Specialist
Stivers Automotive Group —Birmingham, AL
The Business Development Center Representative (BDC Rep) handles inbound service reservation calls, confirms service reservations, performs outbound follow-up…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Concierge - 3rd Shift
Associa —Columbus, OH
Valid driver’s license with a clean driving record (required for valet duties). Welcome and Greet: Warmly welcomes residents, guests, and visitors to the…
Quick Apply
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Micro Center —Hilliard, OH
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for reservation center associate in birmingham, al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

reservation center associate jobs near birmingham, al

Customer Service Representative jobs in Birmingham, AL

Airline Customer Service jobs in Oklahoma City, OK

Customer Service Representative jobs in Memphis, TN

Remote Customer Service jobs in Lakeland, FL

Remote Customer Service jobs in Brandon, FL

Customer Service Representative jobs in Newport News, VA

Business Development Representative jobs in New Jersey

Customer Service Representative jobs in Cedar Rapids, IA

Customer Service Representative jobs in Minneapolis, MN

Remote Inbound Customer Service Agent - 8.2 Start

Grand Circle LLC -
Birmingham, AL

Quick Apply

Job Details

$18 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Life insurance
Pet insurance

Qualifications

Customer records maintenance
Guest reservation booking
De-escalation techniques
Conflict de-escalation
Mid-level
Airline ticket sales
Responding to passenger inquiries
Video conferences (communication methods)
1 year
Phone call management
Escalation handling
Travel planning
Customer data entry

Full Job Description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our August 17th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah

Responsibilities

Handle a high volume of inbound calls; assisting customers with managing their reservation
- Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
Taking escalated calls, deescalating calls in a customer centric environment
Communicate comprehensive information to travelers, including details about our products and policies.
Document all customer interactions and call notes in assigned programs
Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
Attend all Team, Department, and Company meetings in a camera on environment.

Qualifications

3 - 5+ years of experience working in a call center environment, receiving customer service-based calls.
- Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started and trained remotely).
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Schedule

Training Schedule: (5 weeks) Monday - Friday 9:00 - 5:00 PM ET
1st Production Schedule (4-6 Months)
- Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
- Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)

Total Rewards
The base salary range for this role is $18.00 hourly. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:

Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
Your future, secured: 401(k) with company match, life insurance, and disability coverage
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

reservation center associate jobs in birmingham, al

Remote Inbound Customer Service Agent - 8.2 Start

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for reservation center associate in birmingham, al

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected