Top 109 Retention representative Jobs in Birmingham, Al

Customer Service Representative - Healthcare
Palmetto Infusion —Birmingham, AL
- Monday to Friday
- Microsoft Outlook
- Ability to walk for extended periods
- HIPAA
- Health savings account
- Paid holidays
Sales Management Trainee
Garrett Robbins LLC —Leeds, AL
- $52,086.88 - $90,568.00 a year
- Full-time
- Background check
- Mentoring
- US work authorization
- Flexible schedule
Quick Apply
Sr. Director National Accounts
Red Diamond, Inc. —Birmingham, AL
- Marketing
- 3 years
- Bachelor's degree
Quick Apply
3d
Regional Personal Training Manager
Club4Fitness —Birmingham, AL
- $30,000 - $80,000 a year
- Extended hours
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Outside Sales Representative
UniFirst —Birmingham, AL
- Full-time
- Clean driving record
- Driver's License
- Driving
- Fuel card
- Paid holidays
7d
Auto Body Technician
Classic Collision —Pelham, AL
- Online Application
- ASE Certification
- Background check
- 18 years or older
- Paid training
- Paid holidays
Quick Apply
Student Information Specialist (SIS)
Collegiate Admissions & Retention Solutions —Birmingham, AL
- Email
- Bilingual
- Computer literacy
- Computer skills
EXECUTIVE ADMINISTRATOR
University of Alabama at Birmingham —Birmingham, AL
- Day shift
- Surgery
- Finance
- University
Career Life Coach (Part-time) (Birmingham Campus)
Hope Inspired Ministries Inc. —Birmingham, AL
- $20 an hour
- Part-time
- Classroom
- Google Workspace
- Public speaking
- Mileage reimbursement
- Flexible schedule
Customer Service Representative
Classic Collision Corporate Services LLC —Pelham, AL
- Online Application
- 18 years or older
- Ability to walk for extended periods
- Driver's License
- Paid training
- Paid holidays
9d
Customer Relations Representative - State Farm Agent Team Member
Jud Bennett - State Farm Agent —Vestavia Hills, AL
- $50,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Carrier Sales Executive
Action —Birmingham, AL
- Bilingual
- Customer service
- Mid-level
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Scott Cantrell - State Farm Agent —Gardendale, AL
- $40,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Leasing Team Member
Cardinal Group Companies —Birmingham, AL
- Weekends as needed
- Computer literacy
- Writing skills
- High school diploma or GED
- Opportunities for advancement
Business Development Representative
Helping Hearts USA LLC —Birmingham, AL
- $80,000 - $2,000,000 a year
- Full-time
- Background check
- 18 years or older
- Google Workspace
- Opportunities for advancement
Quick Apply
Inside Sales Representative
Mobile Communications America Inc —Birmingham, AL
- $50,000 - $60,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Customer Service Representative
Bucks Bama Blitz —Birmingham, AL
- $900 - $1,000 a week
- Weekends as needed
- Mentoring
- Communication skills
- Entry level
- Professional development assistance
- Flexible schedule
Quick Apply
4d
Insurance Service Associate
Marsh McLennan Agency —Birmingham, AL
- Full-time
- Inventory management
- Customer service
- Computer literacy
- Health insurance
- 401(k)
Treasury Solutions Onboarding Specialist
Renasant Bank —Homewood, AL
- Weekends as needed
- 5 years
- Writing skills
- Mid-level
4d
Leasing Agent
Maxus Properties —Birmingham, AL
- $16 - $18 an hour
- High school diploma or GED
- Criminal background check
- 1 year

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Customer Service Representative - Healthcare

Palmetto Infusion -
Birmingham, AL

Apply Now

Job Details

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance
Referral program

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

Patient Services Coordinators are the point of contact for patients, vendors and providers, seeking solutions to their questions, challenges, or concerns. This role is heavily focused on coordinating infusion clinic scheduling for patients. This includes reviewing patient ambulation, medical clearance requirements, lab results, frequency of therapy, wash-out periods, and additional patient needs.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

High School Diploma or Equivalent.
1 year of experience in scheduling and customer service.
Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
Ability to cope with ambiguous, changing environment while under pressure in a calm.
Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion

Essential Functions:

Schedules initial patient appointments, reviews patients for ambulation, lab results, wash-out periods, pre-meds, clearance requirements and additional patient needs. Also manages ongoing patient scheduling, including rescheduling patients as needed and following up on missed appointments. Adapts strategies to effectively manage caseloads and workflow queues, ensuring consistency of outcomes across all patients.
Monitors patient frequency of therapy, modifying appointments ensuring adherence and compliance.
Conducts outbound calls to patients to set up initial patient appointments, coordinates changes in schedules, and follows up on open action items.
Interprets physician orders, plans of treatment and other medical records necessary for patient on-boarding and retention.
Coordinates with internal and external business partners to seek solutions and overcome barriers for patient care.
Obtains medical records from providers for Insurance Case Managers to support authorization requirements as needed. Reviews REMS enrollment, taking corrective measures to re-initiate authorizations as needed.
Triages incoming calls, utilizing extensive knowledge in pharmacy, patient services, and clinical services workflows to ensure the caller's needs are met.
Assists the Patient Access Coordinators with performing new patient welcome calls as needed. Verifies patient appointments with referral sources, and patient assistance programs.
Performs other related job duties as assigned.

About the Benefits:

Competitive Compensation
Comprehensive Medical Insurance
Dental and Vision Insurance
Company Life Insurance
Voluntary Life and Disability Insurance
Additional Voluntary Supplemental Plans
Flexible Spending Account (Medical and Dependent Care)
Health Savings Account
401K Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts
Ramsey SmartDollar Program
Referral Program
Tuition Assistance
Paid Time Off
8 Paid Company Holidays

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

retention representative jobs in birmingham, al

Customer Service Representative - Healthcare

Sales Management Trainee

Sr. Director National Accounts

Regional Personal Training Manager

Outside Sales Representative

Auto Body Technician

Student Information Specialist (SIS)

EXECUTIVE ADMINISTRATOR

Career Life Coach (Part-time) (Birmingham Campus)

Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

Carrier Sales Executive

Customer Relations Representative - State Farm Agent Team Member

Leasing Team Member

Business Development Representative

Inside Sales Representative

Customer Service Representative

Insurance Service Associate

Treasury Solutions Onboarding Specialist

Leasing Agent

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