Top 2 Service desk analyst i Jobs in Birmingham, Al

Help Desk Analyst I - Engineering Applications
Quanta Services —Birmingham, AL
- Computer Science
- Windows
- Organizational skills
- Paid holidays
- Health insurance
1d
Help Desk Analyst I - Engineering Applications
Quanta Power Solutions, LLC —Birmingham, AL
- Full-time
- Computer Science
- Windows
- Organizational skills
- Paid holidays
- Health insurance
1d

Related jobs to explore

Based on your search for service desk analyst i

Production Data Analyst
Diversified Gas & Oil Corporation —Birmingham, AL
Prolonged periods working at a desk in front of a computer. Associate Degree from an Accredited College; Previous experience in a related field/industry will be…
7d
Help Desk Analyst I - Engineering Applications
Quanta Services —Birmingham, AL
Quanta Power Solutions is seeking a customer-focused Help Desk Analyst I to provide first-level technical support to engineering and business users.
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
Quick Apply
4d

I want to receive the latest job alert for service desk analyst i in birmingham, al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst i jobs near birmingham, al

Help Desk Analyst jobs in Birmingham, AL

Help Desk Analyst jobs in Harrisburg, PA

Help Desk Analyst jobs in Virginia

Data Analyst jobs in Texas

Help Desk Analyst jobs in Woodbridge, VA

Entry Level Financial Analyst jobs in Texas

Office Desk Jobs No Experience jobs in Georgia

Help Desk Analyst jobs in Alexandria, VA

Help Desk jobs in New Orleans, LA

Help Desk Analyst jobs in St. Louis, MO

No Experience Front Desk jobs in Puyallup, WA

Procurement Analyst jobs in Chicago, IL

Help Desk Analyst jobs in West Virginia

Help Desk Analyst jobs in Us & Remote

Front Desk Casino jobs in Las Vegas, NV

Help Desk Analyst I - Engineering Applications

Quanta Services -
Birmingham, AL

Apply Now

Job Details

1 day ago

Benefits

Paid holidays
Health insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Employee discount
Pet insurance

Qualifications

Incident management software
Windows
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Productivity software
Desktop administration
Hardware diagnostics
Ticketing system technical support

Full Job Description

About Us

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure — from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution — and we're building a team that shares that commitment.

About this Role

Quanta Power Solutions is seeking a customer-focused Help Desk Analyst I to provide first-level technical support to engineering and business users. This role is responsible for resolving routine hardware, software, and application issues while delivering excellent customer service. The analyst will support engineering applications, workstations, mobile devices, and enterprise systems, escalating more complex issues as needed.

What You'll Do

Key Responsibilities

Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
Troubleshoot and resolve basic hardware, software, printer, network, and connectivity issues.
Support engineering and business applications, including CAD, GIS, project management, and productivity tools.
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals.
Assist with software installations, updates, and user account management.
Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
Escalate unresolved or complex issues to senior analysts and specialized support teams.
Support employee onboarding and offboarding activities, including equipment setup and access provisioning.
Contribute to technical documentation and knowledge base articles.
Maintain a high level of customer service while meeting service level objectives.

What You'll Bring

Required Qualifications

Associate degree in Information Technology, Computer Science, Engineering Technology, or related field; or equivalent combination of education and experience.
1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role.
Basic understanding of engineering applications and workflows.
Knowledge of Windows operating systems, Microsoft 365, and hardware troubleshooting.
Familiarity with Active Directory, ticketing systems, and remote support tools.
Strong customer service, communication, and organizational skills.

Preferred Qualifications

Experience supporting engineering, utility, construction, or infrastructure organizations.
Exposure to applications such as AutoCAD, Bentley MicroStation, ArcGIS, Bluebeam, Autodesk products, or similar engineering tools.
CompTIA A+, Network+, or other relevant technical certifications.

What You'll Get

Competitive Compensation

Weekly Pay

401(k) Retirement Plan

Holiday Pay

Paid Time Off (PTO)

Comprehensive Health Coverage

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Tuition Assistance

Employee Discount Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

Apply Now

Refine Your Search

service desk analyst i jobs in birmingham, al

Help Desk Analyst I - Engineering Applications

Help Desk Analyst I - Engineering Applications

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst i in birmingham, al

Explore jobs in more locations

About Us

About this Role

What You'll Do

Key Responsibilities

What You'll Bring

Required Qualifications

Preferred Qualifications

What You'll Get

Equal Opportunity Employer

Job Seeker Tools

Employer Tools

Browse

Stay Connected