Job descriptions may display in multiple languages based on your language selection.
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
- User Management: Onboard and offboard employees by creating, modifying, disabling, and removing accounts, permissions, group memberships, and access controls in Active Directory and/or Microsoft Entra ID.
- Technical Support: Serve as a first line of support for end users by troubleshooting desktops, laptops, Microsoft 365 or other SaaS applications, peripherals, network printers, scanners, and general hardware/software issues.
- Shop-Floor and Printer Support: Support shop-floor IT equipment, Zebra label printers, barcode scanners, network-attached printers, and related manufacturing peripherals used in daily operations.
- Escalated Hardware Support: Apply Tier 3-level knowledge for PC repair, hardware diagnostics, component replacement, imaging, driver troubleshooting, OS repair, and endpoint recovery when required.
- Server and Storage Support: Assist with routine server maintenance, patching, restart coordination, log reviews, backup verification, and basic RAID configuration awareness, including identifying failed disks and escalating storage issues properly.
- Network Support: Assist with basic network troubleshooting, switch/access-port verification, connectivity checks, patch cable tracing, printer IP configuration, and coordination with network resources or outside contractors.
- Documentation: Create and maintain IT documentation, including support procedures, network configurations, printer setup instructions, access request steps, and repeatable troubleshooting guides.
- Automation: Write and maintain basic automation scripts using PowerShell, Bash, or approved scripting tools to reduce repetitive work and improve consistency.
- Application Support: Provide basic support for business, manufacturing, and engineering applications such as Microsoft 365, ERP/MRP systems, CATIA, NX, and other support software used by the organization.
Essential Functions of the Position
- Understand and promote Magna’s philosophies, Employee’s Charter, safety expectations, and business management system requirements.
- Install, configure, troubleshoot, and maintain local area network equipment, workstations, laptops, printers, Zebra printers, scanners, and shop-floor endpoints.
- Create, modify, and maintain user accounts, security groups, mailboxes, access permissions, and device access controls in Active Directory and/or Microsoft Entra ID.
- Support Microsoft 365, Windows operating systems, common SaaS applications, engineering applications, and standard business software used by plant and office employees.
- Perform PC imaging, software deployment, patching support, endpoint recovery, driver installation, hardware repair, and peripheral configuration.
- Assist with server patching, health checks, event/log reviews, backup verification, antivirus/endpoint protection monitoring, and basic storage/RAID awareness.
- Provide first and second level desktop support and assist with escalated Tier 3 troubleshooting tasks under guidance from senior IT staff.
- Provide first level support for ERP/MRP and shop-floor systems and coordinate escalation when advanced application or vendor support is required.
- Configure, troubleshoot, and maintain access to network printers, Zebra printers, stand-alone printers, and related printing services.
- Assist with basic network support, including connectivity testing, access-port coordination, wireless device onboarding, IP/printer configuration, and documentation of known network paths.
- Create, revise, and update IT documentation, work instructions, knowledge-base articles, network diagrams/configuration notes, and user support processes.
- Develop and maintain basic scripts to automate repetitive administrative tasks and improve support response consistency.
- Maintain accurate IT hardware inventory and support tracking records, including tickets, assigned devices, and service actions performed.
- Coordinate support with outside service contractors for office, server, network, printer, and shop-floor LAN equipment as needed.
- Promote good housekeeping, cybersecurity awareness, data protection, and professional customer service in all IT support activities.
- Perform other job-related duties as required by the IT Manager, IT Supervisor, or department leadership.
- Strong interpersonal communication skills with the ability to explain technical information to non-technical users.
- Working knowledge of Windows 10/11, Microsoft Office, Microsoft 365, Active Directory, Microsoft Entra ID, basic networking, printer support, and PC hardware/software troubleshooting.
- Ability to repair and troubleshoot desktops/laptops at an advanced support level, including component replacement, OS repair, driver issues, imaging, and endpoint recovery.
- Basic understanding of RAID concepts, storage health indicators, disk failure symptoms, and proper escalation paths for server/storage issues.
- Experience or working knowledge supporting Zebra label printers, network printers, barcode scanners, and plant-floor peripherals.
- Understanding of support software and engineering/business applications, including CATIA, NX, ERP/MRP systems, Microsoft 365, and approved SaaS applications.
- Ability to document repeatable processes clearly and maintain accurate technical records.
- Ability to write and maintain basic PowerShell, Bash, or similar automation scripts.
- Ability to prioritize help desk tickets, manage time effectively, and escalate issues appropriately.
Physical Demands
Some physical demands for this position include the ability to lift up to 40 pounds, stand and sit for prolonged periods of time, and perform occasional stooping, bending, crawling under desks, reaching, and equipment installation activities as needed.
Equipment / Tools Used
- Computer, laptop, telephone, mobile device, copier/printer, network printer, Zebra printer, scanner, projector, barcode scanner, and basic shop-floor IT peripherals.
- Network testers, label/printer tools, crimpers, wire cutters, screwdrivers, replacement PC parts, docking stations, imaging tools, and approved administrative software.
Knowledge
Education Bachelor’s Degree from a four-year college or university; or 0 to 3 years related experience and/or training; or equivalent combination of technical education and experience.
Technical Training Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, PC hardware repair, printer/Zebra printer support, basic networking, cybersecurity awareness, and basic server administration.
Work Experience PC maintenance, Windows support, Microsoft 365 support, basic networking, Active Directory/Entra ID administration, printer support, support ticket handling, and shop-floor equipment support.
Minimum Experience Minimum of 1 year related IT support experience preferred.
Helpful Additional Skills Automotive manufacturing knowledge, PowerShell, Bash, Cisco networking concepts, physical/logical access control, cybersecurity compliance awareness, CATIA/NX support exposure, and ERP/MRP support exposure.
Required Training
- New Hire Orientation.
- OSHA-required training.
- Product and process overview.
- Understanding the Employee’s Charter.
- Business Management System training.
- Cybersecurity, data protection, and access-control awareness training as assigned.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Regular / Permanent
Cosma International
