Top 6 Software support analyst Jobs in Birmingham, Al

Analyst (NEX)
MasTec Inc —Birmingham, AL
- Full-time
- Mid-level
- Organizational skills
- In-person
Application Support Analyst II
Jack Henry —Birmingham, AL
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
1d
TEMPORARY SERVICES: INFORMATION TECHNOLOGY, COMPUTER TECH, SYSTEMS ANALYST
University of Alabama at Birmingham —Birmingham, AL
- Temporary
- Bachelor's degree
- Accounting
- Accounting
IT Support Analyst
Quanta Power Solutions, LLC —Birmingham, AL
- Full-time
- Computer Science
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry —Birmingham, AL
- $68,700 - $103,150 a year
- Extended hours
- Remote
- 6 years
- Mid-level
- Accounting

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Analyst (NEX)

MasTec Inc -
Birmingham, AL

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Job Details

Full-time

Qualifications

Asset management
Records maintenance
Email customer support
Smartphone (troubleshooting support)
IT user and group management
Phone communication
IT asset management
Software deployment
Enterprise software
Laptop (troubleshooting support)
iOS
In-person customer service
Hardware maintenance
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Internal employee customer service
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Packaging
Computer management
Hardware configuration
IT procurement
Receiving shipments
Shipping and receiving inventory management
Desktop applications
Mobile device management

Full Job Description

Overview:

MasTec is a leading North American infrastructure engineering and construction company focused primarily on engineering, building, installation, maintenance and upgrade of communications, energy and utility and other infrastructure, such as: wireless, wireline/fiber; power delivery infrastructure, including transmission, distribution, grid hardening and modernization, environmental planning and compliance; power generation infrastructure, primarily from clean energy and renewable sources; pipeline infrastructure, including for natural gas, water and carbon capture sequestration pipelines and pipeline integrity services; heavy civil and industrial infrastructure, including roads, bridges and rail; and environmental remediation services. Our customers are primarily in these industries. Including our predecessor companies, we have been in business for over 95 years.

We are seeking a reliable, hands-on IT Support Specialist to play a key role in supporting the day-to-day needs of our organization. In this on-site and highly interactive role, you will be responsible for preparing and deploying laptops, mobile phones, and tablets for employees across the company. You will ensure each device is properly configured, updated, and ready for use, helping both new and existing team members with assigned devices.

A major component of this position involves managing our IT equipment inventory. You will track incoming and outgoing hardware, maintain accurate and up-to-date records, and evaluate returned devices to determine whether they should be repaired, redeployed or properly disposed.

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access issues, and general troubleshooting. You will also support shipping and receiving of technology equipment, ensuring that devices are packaged properly and delivered on time.

Success in this role requires strong organizational skills, the ability to manage multiple responsibilities simultaneously, and a commitment to providing friendly, reliable support to employees at all levels of the organization.

Responsibilities:

Respond to user inquiries via phone, email, or in person, resolving hardware and software issues.
Install, configure, and maintain Operating Systems, peripherals, and applications.
Assist with AD account support, Printer, mobile, and workstation deployment, setup, and maintenance.
Maintain IT asset inventory and support procurement processes.
Document issues, resolutions, and escalating complex problems as needed using ServiceNow and Teams.
Train end-users on software and tools, including the M365 suite, Windows 11, and iOS.
Collaborate with the IT teams to ensure service level targets are met.

Qualifications:

Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications.
Familiarity with ITSM tools and troubleshooting methodologies.
Excellent communication and customer service skills.
Ability to work independently and manage multiple priorities.

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

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software support analyst jobs in birmingham, al

Analyst (NEX)

Application Support Analyst II

TEMPORARY SERVICES: INFORMATION TECHNOLOGY, COMPUTER TECH, SYSTEMS ANALYST

IT Support Analyst

Senior Application Support Analyst (Back Office Lending-Credit Unions)

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