TARGET CLOSE DATE:
06/22/2026
PAY GRADE:
Grade 14
TYPE:
Full time
JOB SUMMARY:
Communications Operators in the Merit System perform work of considerable responsibility and experience acquired in the operation of radio and/or telephone equipment, receipt and transmission of messages, and the performance of related recording tasks and other duties in support of departmental program employees working in the field. Employees in this job class may use software that documents and tracks various work activities and provision of services. Work requires some independent judgment in setting priorities and handling unusual assignments. Employees in this class are in contact with field personnel and perform problem resolution with employees and the public. Communications Operators may lead and participate in the work of unit coworkers. Such assignments, however, do not usually include the full range of supervisory responsibility. Work is performed in a call center setting or office and work is reviewed through the adequacy of communication services and through the examination of records and logs.
COMPENSATION & BENEFITS:
Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more.
Applications for this position will be considered for the following Merit System employing agencies. The pay range for this job varies depending upon the Merit System employing agency.
Bessemer $15.85 - $24.59
Birmingham $16.19 - $25.12
Health Department $19.25 - $29.87
Jefferson County $17.98 - $27.90
MINIMUM QUALIFICATIONS:
The following are job-related qualifications that are required for employment consideration for this position. Minimum qualifications are subject to change:
Experience as a switchboard operator, dispatcher, or other comparable position (e.g., Radio Operator, Call Center Operator, Assistant Communications Operator, Help Desk Operator).
Willingness to work any shift, any day.
TYPICAL JOB DUTIES:
Provides service to internal and external customers by connecting or directing them to the appropriate destination, initiating reports and documentation, and responding promptly to information requests in order to ensure customers’ needs are consistently met with accuracy and efficiency.
Communicates with internal and external customers by processing and tracking service requests to ensure that each complaint or issue is resolved thoroughly and accurately.
Performs administrative tasks essential for departmental operations and citizen services, ensuring proper documentation and tracking are consistently maintained.
Engages in professional development activities to stay informed about industry advancements and maintain knowledge of relevant practices, regulations, laws, policies, and guidelines.
PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.
WORK ENVIRONMENT:
Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc.
EEO STATEMENT:
The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Each Merit System member city/agency operates its own equal employment opportunity policies available on the individual city/agency website.
ACCOMMODATION:
To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at [email protected] or phone at 205-279-3500 (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process.
NOTE:
This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.
DISCLAIMER:
This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time.
