Top 4 Technical support manager Jobs in Birmingham, Al

Supervisor of Systems Support
VIVA HEALTH —Birmingham, AL
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Wellness program
- Paid parental leave
Quick Apply
Account Manager - Software Support
McLeod Software —Birmingham, AL
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
Training Lead-Truss
Alpine —Birmingham, AL
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel

More jobs to discover

Find similar jobs that you might be interested in.

Account Manager - Software Support
McLeod Software —Birmingham, AL
4+ years of experience providing technical support to end users (hardware and/or software). We’re looking for an Account Manager who thrives at the intersection…
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the client inbox and knocking out a few lock-troubleshooting calls. A reliable internet connection and a quiet, professional space to take calls from.
$18 - $25 an hour
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support manager in birmingham, al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near birmingham, al

Account Manager jobs in Birmingham, AL

Lead Machine Learning Engineer jobs in Los Angeles, CA

Chemical Engineer jobs in Oregon

Lead Machine Learning Engineer jobs in Austin, TX

Lead Machine Learning Engineer jobs in Colorado Springs, CO

Lead Machine Learning Engineer jobs in Houston, TX

Manufacturing Engineer jobs in Austin, TX

Learning Management System jobs in Remote

Technical Support Supervisor jobs in Jenks, OK

Technical Support Supervisor jobs in Abbott Park, IL

Mental Health Support Specialist jobs in Virginia

Technical Support Supervisor jobs in Florida

Technical Support Supervisor jobs in Dallas, TX

Account Manager jobs in Norwalk, CT

It Project Manager jobs in Chicago, IL

Creative Manager jobs in Remote

Learning Development Manager jobs in Chicago, IL

Account Manager jobs in Michigan

Account Manager jobs in Fredericksburg, VA

Account Manager jobs in Duluth, MN

Supervisor of Systems Support

VIVA HEALTH -
Birmingham, AL

Quick Apply

Job Details

Benefits

Wellness program
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Operating systems
Hardware maintenance
Driver's License
VoIP
Computer hardware
Hardware support
Computer networking
Hardware management

Full Job Description

Supervisor of Systems Support

Location: Birmingham, AL

Work Schedule: Hybrid schedule with regular work onsite at the VIVA HEALTH corporate office and some work-from-home opportunities.

Job Summary

The Supervisor of Systems Support will provide leadership and supervision over support staff and activities in the Systems Support department. This individual oversees the resolution of software and hardware related problems and manages the support team performance. This individual will also be responsible for assigning priority to incidents to ensure minimal downtime.

This position will travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured in accordance with Company policy.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

Comprehensive Health, Vision, and Dental Coverage
401(k) Savings Plan with company match and immediate vesting
Paid Time Off (PTO)
9 Paid Holidays annually plus a Floating Holiday to use as you choose
Tuition Assistance
Flexible Spending Accounts
Healthcare Reimbursement Account
Paid Parental Leave
Community Service Time Off
Life Insurance and Disability Coverage
Employee Wellness Program
Training and Development Programs to develop new skills and reach career goals
Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits (https://www.vivahealth.com/careers/benefits)

Key Responsibilities

Supervise the day-to-day operations and monitor assignments for Systems Support.
Develop and document procedures to ensure Service Level Agreements are maintained and ensure staff completes tasks according to the procedure.
Serve as a point of contact for issue escalation and coordinates communication for department maintenance and downtime events.
Under limited supervision, ensure department initiatives and goals are met.
Create more efficient workflows for the company through automation of processes.
Assign priority to incidents based on impact and urgency.
Analyze system, hardware, and personnel levels to plans for growth or change in capacity.
Coordinate hardware procurement and deployment in conjunction with application deployments.
Manage staffing levels to ensure appropriate coverage and response time for the company.
Manage vendor support contracts and service agreements.

REQUIRED:

Bachelor’s degree in Computer Science or related field or equivalent work experience
5-7 years’ experience in tech support
Self-motivated and driven with attention to detail
Ability to present ideas and solutions in a user-friendly language
Proven analytical and problem-solving skills with the ability to effectively prioritize and execute tasks
Extensive application support experience with hands-on software and hardware troubleshooting experience
Extensive working technical knowledge of networks, communications, and operating systems; including Voice Over IP
Valid driver's license in good standing

PREFERRED:

Leadership experience in a support service role

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

technical support manager jobs in birmingham, al

Supervisor of Systems Support

Account Manager - Software Support

Training Lead-Truss

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support manager in birmingham, al

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected