Top 3 Us conferencing event specialist Jobs in Birmingham, Al

US Conferencing Event Specialist
NetRoadshow —Birmingham, AL
- Full-time
- Entry level
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Executive Assistant
Employers —Birmingham, AL
- $30 - $44 an hour
- Weekends as needed
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Executive Assistant
Employers Insurance Group (EIG) —Birmingham, AL
- $30 - $44 an hour
- Weekends as needed
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Quick Apply

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US Conferencing Event Specialist

NetRoadshow -
Birmingham, AL

Quick Apply

Job Details

Full-time

Qualifications

Customer relationship building
Managing clients in a customer support role
Customer engagement
Productivity software
Video conferences (communication methods)
Cross-functional collaboration
Technical Proficiency

Full Job Description

Role and Responsibilities

Our team of Event Specialists manage and deliver high profile conference calls for major organizations and financial institutions across the globe. These virtual conferences include Video, Web, and Audio. Our Event Specialists are also responsible for booking our conference calls via our platform and answering client queries in a fast-paced and exciting industry. We are seeking passionate and motivated professionals who have a like-minded approach for success.

As an Event Specialist, you will be supporting global investment banks and corporations by being a main point of contact for customers and delivering service excellence. You will work closely with clients to manage requests for calls, focusing on a high level of attention to detail to ensure smooth call facilitation, all while providing an efficient, friendly, timely, and professional service.

Key Responsibilities:

To have a high level of involvement with our clients and their conference call requests via telephone and email
Process bookings and provide recommendations on joining methods, visual elements and analytical after-call reports based on their customer requirements
Manage calendar entries if an event is booked or updated to ensure scheduling accuracy
Professionally operate audio, video, and web conferences, provide clear announcements, introduce the speakers, and efficiently manage the question-and-answer session
Complete any requested after call reports in a timely manner
Manage and prioritize customer requests based on urgency, event timelines and internal procedures
Collaborate with other departments to ensure seamless execution of events
Demonstrate effective teamwork and leadership to support overall team objectives
Build valuable relationships with our customers and make a positive impact to their experience with us

Required Skills and Proficiencies:

Exceptional customer service skills with strong attention to detail
Ability to communicate professionally while maintaining client confidentiality
Adaptability and continuous learning in a fast-paced environment
Ability to build and sustain rapport with clients while displaying high critical thinking skills
Collaborative teamwork capabilities, working together across departments
Proficient and confident with Microsoft Office 365 products

Example Tasks/Workflows:

Assess the client’s requirements and understand their event objectives
Suggest services and provide recommendations based on the client’s needs
Execute conference calls and requests with a high level of accuracy and quality, ensuring adherence to service level agreements

How Success is Measured:

Feedback from clients indicating high levels of satisfaction with experience from events
Meeting service level agreement deadlines
Adherence to processes and procedures by upholding quality standards, and by enhancing knowledge through training and professional development

Quick Apply

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us conferencing event specialist jobs in birmingham, al

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