Top 5588 Product manager customer Jobs in Birmingham, Mi

Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
Transportation Manager II
DHL —Livonia, MI
- $72,000 - $95,000 a year
- Full-time
- 3 years
- Business development
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Master Scheduler
Piston Automotive —Auburn Hills, MI
- Full-time
- Microsoft Excel
- ERP systems
- 8 years
- Health savings account
- Paid holidays
Sales Manager
Rosenberger North America —Dearborn, MI
- From $100,000 a year
- Full-time
- CAD
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Experienced B2B Sales Representative / Account Executive
Confidential —Troy, MI
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Business development
- Travel
- Health insurance
- Dental insurance
Quick Apply
18h
Inside Sales Representative
Cochrane Supply & Engineering —Madison Heights, MI
- $18 - $24 an hour
- Full-time
- Customer service
- Office
- Windows
- Profit sharing
- Health savings account
Quick Apply
17h
Quality Manager with Stamping Facility Experience
Amsted Automotive —Sterling Heights, MI
- Engineering
- Ability to lift 50 pounds
- Senior level
- Paid training
- Health savings account
Quick Apply
Commercial Flooring Project Manager / Estimator
Commercial Floorcovering —Roseville, MI
- From $80,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
7d
Sales and Merchandising Representative
High Point Sales and Marketing LLC —Detroit, MI
- Full-time
- Background check
- Spanish
- Merchandising
- Paid training
- Health insurance
Quick Apply
1d
Regional Coordinator
HISSHO INTERNATIONAL LLC —Detroit, MI
- Full-time
- Background check
- Bar
- Sales
- Health insurance
- Dental insurance
Quick Apply
Inverter Architect
TWIG Power —Novi, MI
- $130,000 - $170,000 a year
- Full-time
- No background check
- Team management
- Software development
- Profit sharing
- Health insurance
Quick Apply
7d
Restaurant Operations & Launch Specialist
Excelgens, Inc —Detroit, MI
- $45 - $50 an hour
- Contract
- Background check
- Spanish
- 5 years
Quick Apply
16h
Mechanical Engineer Project Manager
Freudenberg Filtration Technologies LP —Plymouth, MI
- Mid-level
- 2 years
- Mechanical knowledge
- Paid holidays
- Health insurance
Quality Engineer(Korean-English Bilingual)
Automotive Door Systems Technology Company —Warren, MI
- From $60,000 a year
- Overtime
- Management
- Engineering
- Basic math
- Health insurance
- Paid time off
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Harley-Davidson Service Porter
Arsenal Harley-Davidson —Waterford, MI
- From $15.37 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- 401(k)
Quick Apply
Business Development Specialist
Michigan Clear Water —Wixom, MI
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Business development
- No degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Finance Manager
Oxus America —Lake Orion, MI
- Full-time
- Background check
- CPA
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
1d
Technical Account Manager
LOKE America Inc —Sterling Heights, MI
- $68,095.58 - $82,007.58 a year
- Full-time
- Hybrid work
- Up to 50% travel
- English
- Mid-level
Quick Apply
4d
Regional Sales Manager - Service
Trumpf —Plymouth, MI
- Full-time
- Mid-level
- Office
- 3 years

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product manager customer jobs near birmingham, mi

Customer Service Manager

JB Cutting, Inc. -
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$105,000 - $120,000 a year

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
Manufacturing facility experience
Supervising experience
Manufacturing company experience

Full Job Description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.

The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:

Essential Duties & Responsibilities

Lead, coach, and develop the Customer Service team to provide outstanding customer support.
Monitor team performance, establish goals, and conduct performance evaluations.
Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
Oversee order entry, order acknowledgments, revisions, and order accuracy.
Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
Monitor order status and proactively communicate delays, shortages, or changes to customers.
Develop and maintain strong relationships with key customer accounts.
Review customer service metrics and identify opportunities for continuous improvement.
Create and implement standardized processes to improve efficiency and customer satisfaction.
Assist in developing departmental procedures, training materials, and best practices.
Maintain accurate customer records and documentation within company systems.
Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
Participate in customer meetings and support strategic account initiatives.
Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
Perform other duties as assigned.

Qualifications

Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
5+ years of customer service experience in a manufacturing environment.
Previous supervisory or management experience required.
Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
Excellent communication, interpersonal, and conflict resolution skills.
Highly organized with exceptional attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience with ERP/MRP systems is preferred.

Knowledge, Skills & Abilities

Exceptional customer service mindset.
Strong leadership and team development skills.
Excellent verbal and written communication.
Ability to build positive relationships with customers and coworkers.
Analytical thinker with strong organizational skills.
Ability to remain calm and professional under pressure.
Continuous improvement mindset with a focus on efficiency and process optimization.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Occasionally walk throughout the manufacturing facility.
Ability to lift up to 20 pounds occasionally.

Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.

Quick Apply

Refine Your Search

product manager customer jobs in birmingham, mi

Customer Service Manager

Transportation Manager II

Master Scheduler

Sales Manager

Experienced B2B Sales Representative / Account Executive

Inside Sales Representative

Quality Manager with Stamping Facility Experience

Commercial Flooring Project Manager / Estimator

Sales and Merchandising Representative

Regional Coordinator

Inverter Architect

Restaurant Operations & Launch Specialist

Mechanical Engineer Project Manager

Quality Engineer(Korean-English Bilingual)

Customer Service & Sales Administration Manager

Harley-Davidson Service Porter

Business Development Specialist

Finance Manager

Technical Account Manager

Regional Sales Manager - Service

I want to receive the latest job alert for product manager customer in birmingham, mi

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