Top 10 Sr. customer service representative Jobs in Birmingham, Mi

Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
WorkForce Software, Senior Client Success Manager
ADP —Livonia, MI
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Senior Client Service Administrator
Oswald Companies —Bloomfield Hills, MI
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance
Senior Client Manager
Gallagher Benefit Services —Bloomfield Hills, MI
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Senior Customer Success Manager
CoLab Software —Detroit, MI
- Office
- Travel
- Senior level
Quick Apply
Senior Client Service Operations Manager (Western)
Proof —Detroit, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sr. Director, Client Services
Kobie Marketing —Detroit, MI
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply

Related jobs to explore

Based on your search for sr. customer service representative

P&C Insurance Licensing Program-Highland Park, MI
Qualfon —Highland Park, MI
Paid Licensing: We cover your pre-licensing coursework and the cost of two attempts for your state exam. *You must be able to take the state exam in the greater…
$18.00 - $23.50 an hour
14d
Large Enterprise Service Associate
LPL Financial —Southfield, MI
This role offers unique exposure to financial advisors, advisor operations, and wealth management practices, making it an excellent entry for professionals…
$23.52 - $39.17 an hour
Quick Apply
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Representative- Mon-Fri 8 AM - 4:30 PM
DSV —Lockbourne, OH
Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol…
$27 - $29 an hour
Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for sr. customer service representative in birmingham, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. customer service representative jobs near birmingham, mi

Customer Success Manager jobs in Detroit, MI

Client Success Manager jobs in Livonia, MI

Senior Client Services jobs in Cedar Rapids, IA

Senior Client Services jobs in Remote

Eggleston Services jobs in Norfolk, VA

Senior Client Services jobs in Cary, NC

Cabin Cleaning Services jobs in Atlanta, GA

Senior Client Services jobs in New York, NY

Remote Child Family Services Jobs jobs in Florida

Customer Success Manager jobs in Tampa, FL

Customer Success Manager jobs in Delaware

Customer Success Manager jobs in Lincoln, NE

Customer Success jobs in Long Island, NY

Customer Success Manager jobs in Lehi, UT

Student Success Coordinator jobs in Pennsylvania

Automotive Service Manager jobs in Tennessee

Senior Client Services Manager jobs in Chicago, IL

Client Service Associate jobs in Chicago, IL

Client Relationship Manager jobs in Chicago, IL

Aspen Healthcare Services jobs in Texas

Sr. Customer Service Representative

Packaging Corporation of America -
Plymouth, MI

Apply Now

Job Details

Full-time
$55,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:
Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:
Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $55,000 - $68,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
Paid Holidays.
Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

sr. customer service representative jobs in birmingham, mi

Sr. Customer Service Representative

WorkForce Software, Senior Client Success Manager

Senior Client Service Administrator

Senior Client Manager

Senior Customer Success Manager

Senior Client Service Operations Manager (Western)

Sr. Director, Client Services

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for sr. customer service representative in birmingham, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected