JOB SUMMARY
To manage existing customer and vendor accounts across the entire supply chain, from the purchasing of the material to the shipment of finished goods, and to work together with support other account coordinators in the management of inventory and development of new customers and vendors.
ESSENTIAL FUNCTIONS*:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals that have a disability to perform the essential functions.
Essential Functions Statement(s)
- Safety: Put “Safety” as the top priority. Adheres to all workplace and trade safety laws, regulations, standards, and practices.
- Work Ethic: Employee must consistently practice cost saving, production efficiency, improvement, and work enhance. Also, maintain an organized work environment. Develop and manage the general affairs budget, ensuring cost-effective allocation of resources.
- Price & Contract Management: Manage price negotiation and contracts. Develop pricing strategies and ensure contract compliance. Conduct market research.
- Order Management: Manage the order fulfillment process, from placement to delivery. Use order systems, coordinate teams, and communicate with customers. Monitor performance metrics.
- A/R Management: Manage accounts receivable, from invoicing to collections. Analyze data, and communicate with customers. Minimize bad debt.
- Claim Handling: Manage the claim lifecycle, from reporting to resolution. Investigate claims, negotiate settlements, and process payments. Ensure regulatory compliance.
- After Sales Care: Provide comprehensive after-sales support. Address inquiries, resolve issues, and build customer relationships. Collect feedback for improvement.
- Inventory Level Management: Manage and monitor inventory levels to ensure product availability. Forecast demand, coordinate with procurement, and optimize stock levels. Minimize excess inventory. Confirm the future order quantities from customers and place orders from materials to ensure inventory (including outside warehouse) is always maintained at an appropriate level while fulfilling orders.
- Market Insight: Conduct market research and analysis. Identify trends, opportunities, and challenges. Provide strategic recommendations to inform decisions.
- Interdepartmental Communication: Facilitate effective communication between departments. Coordinate projects, share information, and resolve issues. Build strong relationships.
- Headquarters Communication and Fulfillment: Act as the primary point of contact for headquarters. Proactively communicate updates, fulfill requests for information and reports, and ensure alignment with HQ initiatives and directives. This includes anticipating HQ needs and proactively providing necessary information.
- New Business Development: Proactively identify and research new business opportunities and potential customers. Develop strategies to target and acquire these new accounts. This may involve market research, networking, and lead generation activities.
- Communication: Effective communication with superiors, colleagues in the same department, and related departments is mandatory. Listens actively to evaluate situations and responds effectively and creatively.
Other duties as assigned by Team Leader
*The company reserves the right to add or change duties at any time.
POSITION QUALIFICATIONS
Competency Statements(s)
· Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
· Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
· Professionalism - Approaches others politely and tactfully; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.
SKILLS & ABILITIES
Education: Bachelor's Degree in Marketing, Business Administration, or a closely related field.
Experience: In place of a degree, three years of experience in an office setting is acceptable; steel industry preferred.
Computer Skills: Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
Other Skills: Positive attitude, exemplary attendance, and reliable team member
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
