Top 234 Customer advocate Jobs in Birmingham Al

Enterprise Customer Experience Manager
Guideway Care —Birmingham, AL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Customer Success Manager - Remote
Arcoro —Birmingham, AL
- $70,000 - $90,000 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Healthcare
Palmetto Infusion —Birmingham, AL
- Monday to Friday
- Microsoft Outlook
- Ability to walk for extended periods
- HIPAA
- Health savings account
- Paid holidays
Brand Ambassador
Sandpiper Productions —Birmingham, AL
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Customer Advocate, Vending Machine
Carvana —Birmingham, AL
- $17 - $19 an hour
- Clean driving record
- Ability to walk for extended periods
- English
- Wellness program
- Employee stock purchase plan
Quick Apply
Produce Associate
Sam's Club —Trussville, AL
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Provider Services Representative
VIVA HEALTH —Birmingham, AL
- Medical office experience
- Mid-level
- Driver's License
- Wellness program
- Paid parental leave
Quick Apply
1d
Relationship Advocate
Thrive Outdoor Inc —Birmingham, AL
- $75,000 - $90,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Transportation Security Officer
US Transportation Security Administration —Birmingham, AL
- $46,570 - $57,417 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
Mobile Associate - Retail Sales
T-Mobile USA, Inc. —Birmingham, AL
- $18 - $20 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Paid parental leave
Cafe Associate
Sam's Club —Homewood, AL
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Client Success Manager- Card Fraud at REDi Enterprise Development
Aventra —Birmingham, AL
- Full-time
- Remote
- Finance
- SQL
- Bachelor's degree
Quick Apply
Veterinary Receptionist
Oak View Animal Hospital —Hoover, AL
- $12 - $15 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
(USA) Prepared Food Lead
Sam's Club —Trussville, AL
- $21 - $29 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Selling and Support Captain, Riverchase Galleria - Full Time
Macy’s —Hoover, AL
- $16.50 - $26.76 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
2d
QA Clerk
Ventura Foods —Birmingham, AL
- 8 hour shift
- Microsoft Excel
- Writing skills
- Sanitation
- Profit sharing
- Paid holidays
RX CARE ADVOCATE | RETAIL PHARMACY
MEDICAL WEST HOSPITAL AUTHORITY —McCalla, AL
- Full-time
- Customer service
- High school diploma or GED
- 1 year
11d
Admissions & Social Services Liaison (Post-acute)
Diversicare Healthcare Services - Birmingham, AL —Birmingham, AL
- Full-time
- Skilled nursing facility
- Sales
- Mid-level
- Disability insurance
- Health insurance
4d
Baker and Packager Associate
Sam's Club —Trussville, AL
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Part-Time Retail Merchandiser - Hoover, AL
Chuck Latham Associates —Hoover, AL
- $15 - $16 an hour
- Part-time
- Customer service
- Merchandising
- Driver's License
- Paid training
- Employee discount
Quick Apply

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Enterprise Customer Experience Manager

Guideway Care -
Birmingham, AL

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer relationship building
Performance Reporting
Metrics Reporting
Managing clients in a customer support role
Customer relationship management (CRM) systems (technically supported)
Account management

Full Job Description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.

As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes.

Essential functions:

Customer Success & Retention

Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
Monitor customer health metrics and lead renewal and expansion strategies.

Operational & Cross-Functional Collaboration

Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.

Growth & Expansion

Identify upsell and cross-sell opportunities within existing accounts.
Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
Track and report on key success metrics (NPS, retention rates, upsell revenue).

Required Skills/Abilities:

3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services.
Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
Strong understanding of healthcare operations and value-based care models.
Ability to manage both strategic and operational conversations, balancing customer needs with company goals.
Excellent communication, relationship-building, and problem-solving skills.
Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.

Work Authorization:

Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The target pay range for this role is $90,000 – $115,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Opportunities for professional development.

Why Join Guideway Care?

High-impact role: Own the success of our largest and most strategic customers.
Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector.
Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation.

Location: Remote or Onsite (Birmingham, Alabama)

Reports To: Vice President, Customer Experience

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care is the parent company of Sequence Health.

Quick Apply

Refine Your Search

customer advocate jobs in birmingham al

Enterprise Customer Experience Manager

Customer Success Manager - Remote

Customer Service Representative - Healthcare

Brand Ambassador

Customer Advocate, Vending Machine

Produce Associate

Provider Services Representative

Relationship Advocate

Transportation Security Officer

Mobile Associate - Retail Sales

Cafe Associate

Client Success Manager- Card Fraud at REDi Enterprise Development

Veterinary Receptionist

(USA) Prepared Food Lead

Selling and Support Captain, Riverchase Galleria - Full Time

QA Clerk

RX CARE ADVOCATE | RETAIL PHARMACY

Admissions & Social Services Liaison (Post-acute)

Baker and Packager Associate

Part-Time Retail Merchandiser - Hoover, AL

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