Location: Birmingham, AL (hybrid; field and client travel required)
Department: Operations & Delivery — Southeast Region
Reports To: Regional Director of Operations & Delivery
Status: Full-Time, Exempt
Travel: Up to 40% within the assigned service territory
About UES
Utility Energy Services, Inc. (UES) is a minority-owned implementation firm delivering residential energy efficiency programs on behalf of investor-owned utilities and state agencies across the Southeast. Our programs bring weatherization, HVAC, and whole-home energy improvements to single family, manufactured, multifamily, senior, and income-qualified households. We are a delivery organization first — our work is measured in homes completed, savings achieved, and customers served.
Position Summary
UES is adding a Manager, Technical Program Delivery to strengthen the technical and operational backbone of our residential portfolio in Georgia. This is a newly created position established in response to portfolio growth, expanding measure complexity, and increasing volume across our program lines.
The role owns the technical execution layer of program delivery — tying field services, technology solutions, processing, and program operations into one working system, and opening up the customer and contractor markets we are not reaching today. The Manager works in close partnership with Program Managers, who own day-to-day client administration and relationship management, and with Field Services, Processing, and Contractor Network leadership.
This is a builder's role. The successful candidate will spend their first ninety days understanding where work slows down, where defects originate, and where program operations teams can partner more effectively with field services and technology solutions to close those gaps.
Who Thrives in This Role
We are looking for an operator, not an analyst. The strongest candidates came up through the field — as an installer, auditor, crew lead, inspector, field supervisor, or contractor — and moved into program administration because they got tired of watching good work get stuck in bad process.
You will not be in crawlspaces in this job. But you should know what is in one, know what a properly installed measure looks like, and be able to tell when a report from the field does not add up. Your value here is administrative and integrative: taking what happens in the field, in the processing queue, and in the system of record, and making those three things agree with each other.
If you are comfortable talking to a contractor at a jobsite in the morning and building the reporting that explains their performance in the afternoon, this is your role.
Key Responsibilities
Market & Network Activation
▪ Underserved customer segments. Identify and build working delivery models for the customer segments our programs are not reaching — rural households, manufactured housing, multifamily, senior, and income-qualified customers — and turn each from a stated goal into actual completed homes.
▪ Contractor market expansion. Work with Contractor Network leadership to find, qualify, and activate contractors in geographies and trades where we currently have no coverage, with particular attention to small, local, and minority-owned firms that have the capability but not yet the program experience.
▪ Barrier removal. Diagnose why participation stalls in a given segment — documentation burden, measure fit, incentive structure, contractor availability, customer awareness — and drive the changes that fix it.
▪ Business case development. Build data-supported cases for program design changes, incentive modifications, and process investments; present recommendations to internal leadership and, in partnership with Program Managers, to client stakeholders.
Technical Delivery & Performance
▪ Attainment modeling. Own bottom-up forecasting of kWh, kW, and therm attainment by measure and program segment; maintain rolling attainment-to-goal projections and variance analysis.
▪ Recovery planning. Diagnose gaps between plan and actual performance and build quantified recovery scenarios — measure mix shifts, incentive adjustments, channel reallocation — with clear savings and cost implications for each.
▪ Measure economics. Evaluate measure-level cost, incentive structure, and savings yield; support annual measure list and pricing recommendations.
▪ Program requirements. Maintain working command of program measure requirements, eligibility criteria, and savings methodologies, and translate them into practical guidance the field and processing teams can actually follow.
Workflow Integration
▪ Pipeline integration. Own the technical flow of a project from field assessment through installation, documentation, processing, batching, and invoicing — making sure the handoffs between teams work, and that the same project looks the same in every system that touches it.
▪ First-cause defect elimination. Build quality controls that catch documentation and eligibility defects at the source rather than at client review; establish defect-rate baselines by program segment and drive measurable reduction.
▪ Measurement and reporting. Define, measure, and report cycle time, aging, and backlog across the application lifecycle so the teams who manage those queues are working from current, trusted numbers. Management of the queues themselves stays with their owners.
▪ Cross-functional coordination. Partner with Field Services, Call Center, Processing, and Technology Solutions to align capacity, sequencing, and handoffs across teams that do not report to this role.
Data, Systems & Reporting
▪ Data integrity. Own the accuracy and completeness of program data across systems of record, including CRM, field service, and utility program tracking platforms.
▪ Performance reporting. Build and maintain recurring internal performance reporting — attainment, throughput, quality, and pipeline — that leadership can act on.
▪ System requirements. Define functional requirements for platform enhancements, workflow automation, and reporting builds; coordinate with technology partners through testing and release.
Contractor & Field Enablement
▪ Technical performance management. Work with Contractor Network and Field Services leadership on contractor scorecards, QA/QC findings, technical corrective action, and remediation follow-through.
▪ Training and standards. Support onboarding, technical training, and standards adoption across the contractor network and internal field staff.
▪ Field credibility. Spend enough time with crews and inspectors to keep the office honest — not to perform the work, but to make sure what we document matches what we installed.
Required Qualifications
▪ Five or more years in residential energy efficiency, weatherization, HVAC, home performance, or a related field, including hands-on or field supervisory experience.
▪ Working technical knowledge of residential building science, energy efficiency measures, and installation quality standards — gained through doing the work, inspecting it, or managing those who do.
▪ Demonstrated experience translating field operations into administrative process: documentation standards, workflow design, quality controls, reporting.
▪ Track record of process improvement in a high-volume application, claims, permitting, or work-order environment.
▪ Strong analytical capability; advanced Excel required, with the ability to build models others can use and defend the numbers in front of a client.
▪ Experience working within program tracking, CRM, or field service platforms and driving data quality within them.
▪ Clear written and verbal communication, with the ability to hold credibility with contractors, internal teams, and utility stakeholders alike.
▪ Bachelor's degree in a related discipline — or equivalent trade, military, or professional experience. We weight demonstrated capability over credentials.
▪ Valid driver's license and ability to travel within the assigned territory.
Preferred Qualifications
▪ BPI Building Analyst, HERS Rater, CEM, or comparable technical certification.
▪ Direct experience with investor-owned utility residential programs in the Southeast.
▪ Experience delivering multifamily, manufactured housing, or rural energy efficiency programs.
▪ Experience recruiting, onboarding, or developing contractors or trade allies.
▪ Familiarity with Salesforce and utility-side program tracking platforms.
▪ Exposure to income-qualified program requirements and income verification methodologies.
▪ Licensed trade background (HVAC, electrical, general contracting) or prior contractor ownership.
What Success Looks Like in Year One
▪ Attainment forecasting is trusted, current, and used to make decisions before the quarter closes rather than after.
▪ Defect rates at client review are measurably down, with causes identified, owned, and controlled at the source.
▪ Cycle time, aging, and backlog are measured and reported consistently enough that the teams who own them can manage to the numbers.
At least two underserved customer or contractor markets have moved from stated priority to producing volum
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Flexible spending account
- Health insurance
- Health savings account
- Vision insurance
Willingness to travel:
Work Location: On the road
