Role: Leads overall physical operations and develops the strategy and policies to deliver design, planning, implementation, construction and maintenance of AmFirst's facilities and properties. Coordinates and has administrative oversight of the operational aspects of the Credit Union's facilities to include ensuring equipment is functioning properly and maintained in excellent condition. Works closely with Senior Management, vendors, contractors and suppliers regarding the placement, expansion, or renovation of credit union facilities; prepares and reviews written proposals; assesses needs and recommends effective strategies; performs cost estimate and space allocation analysis; negotiates pricing to optimize return on investment. Ensures facilities operate effectively and efficiently; plans, schedules, and oversees building maintenance, oversees special projects, and inspects completed work for conformance to specifications, applicable building codes and regulatory laws and regulations. Assesses potential future locations and plans for the remodeling of existing locations.
Essential Functions & Responsibilities:
- Monitors construction progress, whether build or remodel, ensuring that costs, schedules timing and contract requirements are followed. Investigates and resolves problems that may arise from construction or changes in existing buildings. Maintains controls for scheduling maintenance activities, prioritizing projects, coordinating work assignments, tracking requests, costs and follow-up. Ensures projects within the business plan are being completed in a timely manner and competitive quotes were received and documented from contractors and vendors.
- Responsible for the acquisition and maintenance of all major facilities functions including but not limited to: furniture, HVAC (heating, ventilation and air conditioning), electrical systems, plumbing systems, landscaping, construction contractors and any other services utilized by the branch network. Manages budgets and schedules to deliver completed work within a reasonable time period. Communicates with appropriate leadership regarding scheduled or requested maintenance or repair of facilities in their region or within their scope of management; coordinates said maintenance or repair and validates satisfactory completion.
- Participates in the preparation and administration of the construction and facilities maintenance budget; submit budget recommendations, monitor expenditures, prepare cost estimates and submit justifications. Solicits proposals, analyzes data and makes recommendations regarding purchases, maintenance or other services related to credit union operations while adhering to vendor management policies and procedures.
- Actively manages hiring, reviews, schedules, training, and monitors the work of direct/indirect reports in facilities: conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates.
- Develops, maintains, and implements policies and operational practices to ensure that operational goals are achieved efficiently and effectively. Provides solutions to save the company resources and provide recommendations to solve problems in work areas.
- Performs other job related duties as assigned.
Performance Measurements:
- Develop and maintain a productive working relationship with Credit Union executive team. Establish strong communication and working relationships with Branch Operation leadership to maximize service to branches.
- Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
- Maintain current knowledge of contracts and ensure department maintains compliance with all applicable federal and state regulations.
- Maintain adequate inventory to enable continuous day to day operations while staying within approved budget.
- Ensure knowledge of contracts is current and that compliance with all federal and state regulations with regards to all physical locations.
- Develop recommendations for cost efficiencies and enhancements to supplies, products, pricing, and processes by monitoring industry trends.
- Note observations of employee performance. Give and receive feedback to direct reports, completing performance reviews within the prescribed time frame.
Knowledge and Skills:
Experience: Eight to ten years of similar or related experience.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills: Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.
Other Skills: Strong supervisory, leadership, written and verbal communication skills. Must have the ability to organize information and prioritize projects. PC proficiency with working knowledge of Microsoft Office Outlook, Word, Excel and Microsoft Project Management software. Knowledge of facilities management (electrical, HVAC, fire protection systems and codes, mechanical, etc.). Knowledge in statistical compilation and data analysis, operations and building automation systems to maximize efficiency and cost savings. Ability to delegate responsibility and exercise control. Knowledge of ADA and OSHA compliance requirements.
Strong contractor and vendor negotiating skills.
Physical Requirements: Must be able to lift 50 lbs. minimum. Must be able to walk, sit and stand for extended periods of times.
Work Environment: Must be able to travel routinely to all branch locations and to future potential properties as needed.
Preferred
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Functional Expert: Considered a thought leader on a subject
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Self-Starter: Inspired to perform without outside help
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Goal Completion: Inspired to perform well by the completion of tasks
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
