Top 4840 Program management Jobs in Birmingham Al

Enterprise Customer Experience Manager
Guideway Care —Birmingham, AL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Liscensed Massage Therapist
Hand & Stone Massage and Facial Spa —Vestavia Hills, AL
- $22 - $52 an hour
- Part-time
- Customer service
- In-person
- Guest services
- Continuing education credits
- Employee discount
Quick Apply
Middle and High School teachers (Grades 6 - 12 all subjects) at a private Christian school
Banks Academy —Birmingham, AL
- $42,000 - $54,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Family Partners IIHS Team Leader- Birmingham
Children's Aid Society —Birmingham, AL
- $50,000 - $55,000 a year
- Full-time
- Background check
- 5 years
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
12d
Outside Sales Representative
Wurth Industry USA —Birmingham, AL
- Marketing
- 5 years
- Research
- Paid holidays
- Disability insurance
Legal Assistant
Starnes Davis Florie LLP —Birmingham, AL
- Full-time
- Microsoft PowerPoint
- Background check
- Microsoft Excel
- Free parking
- Profit sharing
Quick Apply
10d
Board Certified Behavior Analyst
GLENWOOD INC —Birmingham, AL
- Full-time
- CPR Certification
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
Chief Commercial Officer
Confidential —Birmingham, AL
- $142,000 - $200,000 a year
- Full-time
- Civil engineering
- Bachelor's degree
- Travel
- Relocation assistance
- Dental insurance
Quick Apply
Electrical Service Technician
Strada Services LLC —Alabaster, AL
- Weekends as needed
- Bilingual
- Background check
- Clean driving record
- AD&D insurance
- Dental insurance
Healthcare Distribution Manager
CORE Linen Services —Birmingham, AL
- From $60,000 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse
Treatment Center Management LLC —Birmingham, AL
- $34 - $36 an hour
- 12 hour shift
- CPR Certification
- Nursing
- Vital signs
Quick Apply
Electrical Superintendent
Marathon Electrical Contractors, LLC —Birmingham, AL
- $30 - $38 a year
- Full-time
- Construction site
- Pass drug screening
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Lab Analyst II
Valicor Environmental Services LLC —Adamsville, AL
- 12 hour shift
- Microsoft Outlook
- Mid-level
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Senior Technician - Birmingham
Hoist & Crane Service Group Inc —Alabaster, AL
- Overtime
- Clean driving record
- OSHA
- Customer service
Quick Apply
Industrial Manufacturing Supervisor
DeSHAZO LLC —Alabaster, AL
- $62,000 - $82,000 a year
- 7 years
- Forklift
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Senior HVAC Service Technician
Dewberry Downs Townhome Apartments —Bluff Park, AL
- $32 an hour
- Full-time
- 5 years
- Apartments
- In-person
- Paid holidays
- Health insurance
Quick Apply
3d
Independent Living Youth Consultant
Children's Aid Society —Birmingham, AL
- $38,279 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply
4d
CDL Driver Merchandiser
Coca-Cola Bottling UNITED —Birmingham, AL
- From $57,010 a year
- Monday to Friday
- Merchandising
- Basic math
- DOT physical examination
- Paid parental leave
- Paid holidays
13d
Life Enrichment Assistant
Town Village Vestavia Hills —Birmingham, AL
- $16.50 an hour
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
5d
Sales Management Trainee
Grace Shaheen Hannah & Associates LLC —Alabaster, AL
- $65,000 - $80,000 a year
- Full-time
- Background check
- Management
- Customer service
- Flexible schedule
- Referral program
Quick Apply

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Enterprise Customer Experience Manager

Guideway Care -
Birmingham, AL

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer relationship building
Performance Reporting
Metrics Reporting
Managing clients in a customer support role
Customer relationship management (CRM) systems (technically supported)
Account management

Full Job Description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.

As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes.

Essential functions:

Customer Success & Retention

Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
Monitor customer health metrics and lead renewal and expansion strategies.

Operational & Cross-Functional Collaboration

Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.

Growth & Expansion

Identify upsell and cross-sell opportunities within existing accounts.
Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
Track and report on key success metrics (NPS, retention rates, upsell revenue).

Required Skills/Abilities:

3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services.
Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
Strong understanding of healthcare operations and value-based care models.
Ability to manage both strategic and operational conversations, balancing customer needs with company goals.
Excellent communication, relationship-building, and problem-solving skills.
Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.

Work Authorization:

Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The target pay range for this role is $90,000 – $115,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Opportunities for professional development.

Why Join Guideway Care?

High-impact role: Own the success of our largest and most strategic customers.
Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector.
Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation.

Location: Remote or Onsite (Birmingham, Alabama)

Reports To: Vice President, Customer Experience

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care is the parent company of Sequence Health.

Quick Apply

Refine Your Search

program management jobs in birmingham al

Enterprise Customer Experience Manager

Liscensed Massage Therapist

Middle and High School teachers (Grades 6 - 12 all subjects) at a private Christian school

Family Partners IIHS Team Leader- Birmingham

Outside Sales Representative

Legal Assistant

Board Certified Behavior Analyst

Chief Commercial Officer

Electrical Service Technician

Healthcare Distribution Manager

Registered Nurse

Electrical Superintendent

Lab Analyst II

Senior Technician - Birmingham

Industrial Manufacturing Supervisor

Senior HVAC Service Technician

Independent Living Youth Consultant

CDL Driver Merchandiser

Life Enrichment Assistant

Sales Management Trainee

I want to receive the latest job alert for program management in birmingham al

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