Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
As an IT Process Owner within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ or Dallas TX.
Key Responsibilities
Defining and documenting the process, including standard operating procedures (SOPs), process maps, and interactions with other systems
Maintaining effective Policy requirements that address the Technology Risk Program discipline and ensuring that Program is aligned to regulatory expectations
Identifying the Risks and Controls within the processes and ensuring control owners and those performing control activities understand the control expectations
Identifying the Risk and Performance metrics required to measure and monitoring KRIs and KPIs (e.g., cycle time, quality, cost)
Establishing a governance structure to effectively govern the process to ensure it remains effective.
Escalating to appropriate governing bodies when policy, control and/or metrics are trending negatively and outside of Risk Appetite
Identifying bottlenecks, risks, and improvement opportunities to boost efficiency
Ensuring the process meets regulatory, legal, and internal standards
Approving or rejecting deviations from established processes
Required Skills & Qualifications
Understanding how a process affects the wider organization
Drive success thru process reimagination, control rationalization and automation plans
Proactively manage and mitigate risk with relevant processes by adhering to risk framework
Ability to analyze and interpret data (such as KRIs and KPIs) for decision-making
Effective communication to partner with product owners and influence stakeholders across different departments without direct authority over them
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
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Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
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Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
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Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
- Conducts research, analyzes and recommends solutions for key initiatives.
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Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
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Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
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Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, ITIL Processes, IT Procedures, IT Process Improvement, Strategic Planning
Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
Base Salary: $55,000.00 – $112,700.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Generally, this opening is expected to be posted for two business days from 04/03/2026, although it may be longer with business discretion.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
