Top 3 Technology support manager Jobs in Birmingham Al

Supervisor of Systems Support
VIVA HEALTH —Birmingham, AL
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Wellness program
- Paid parental leave
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1d
Account Manager - Software Support
McLeod Software —Birmingham, AL
- Mid-level
- Bachelor's degree
- Mentoring
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ServiceNow Functional Lead
Deloitte —Birmingham, AL
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
6d

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technology support manager jobs near birmingham al

Supervisor of Systems Support

VIVA HEALTH -
Birmingham, AL

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Job Details

1 day ago

Benefits

Wellness program
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Operating systems
Hardware maintenance
Driver's License
VoIP
Computer hardware
Hardware support
Computer networking
Hardware management

Full Job Description

Supervisor of Systems Support

Location: Birmingham, AL

Work Schedule: Hybrid schedule with regular work onsite at the VIVA HEALTH corporate office and some work-from-home opportunities.

Job Summary

The Supervisor of Systems Support will provide leadership and supervision over support staff and activities in the Systems Support department. This individual oversees the resolution of software and hardware related problems and manages the support team performance. This individual will also be responsible for assigning priority to incidents to ensure minimal downtime.

This position will travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured in accordance with Company policy.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

Comprehensive Health, Vision, and Dental Coverage
401(k) Savings Plan with company match and immediate vesting
Paid Time Off (PTO)
9 Paid Holidays annually plus a Floating Holiday to use as you choose
Tuition Assistance
Flexible Spending Accounts
Healthcare Reimbursement Account
Paid Parental Leave
Community Service Time Off
Life Insurance and Disability Coverage
Employee Wellness Program
Training and Development Programs to develop new skills and reach career goals
Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits (https://www.vivahealth.com/careers/benefits)

Key Responsibilities

Supervise the day-to-day operations and monitor assignments for Systems Support.
Develop and document procedures to ensure Service Level Agreements are maintained and ensure staff completes tasks according to the procedure.
Serve as a point of contact for issue escalation and coordinates communication for department maintenance and downtime events.
Under limited supervision, ensure department initiatives and goals are met.
Create more efficient workflows for the company through automation of processes.
Assign priority to incidents based on impact and urgency.
Analyze system, hardware, and personnel levels to plans for growth or change in capacity.
Coordinate hardware procurement and deployment in conjunction with application deployments.
Manage staffing levels to ensure appropriate coverage and response time for the company.
Manage vendor support contracts and service agreements.

REQUIRED:

Bachelor’s degree in Computer Science or related field or equivalent work experience
5-7 years’ experience in tech support
Self-motivated and driven with attention to detail
Ability to present ideas and solutions in a user-friendly language
Proven analytical and problem-solving skills with the ability to effectively prioritize and execute tasks
Extensive application support experience with hands-on software and hardware troubleshooting experience
Extensive working technical knowledge of networks, communications, and operating systems; including Voice Over IP
Valid driver's license in good standing

PREFERRED:

Leadership experience in a support service role

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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technology support manager jobs in birmingham al

Supervisor of Systems Support

Account Manager - Software Support

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