Top 27 Call center representative Jobs in Bismarck, Nd

Call Center Representative
DAKOTA EYE INSTITUTE PC —Bismarck, ND
- $17.00 - $25.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Ability to sit for extended periods
- 2 years
- Health savings account
- Health insurance
6d
Patient Access Representative | Call Center | 40hrs/week
Sanford Health —Bismarck, ND
- $16.25 - $23.00 an hour
- 8 hour shift
- Background check
- BLS Certification
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
13d
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Bismarck, ND
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
Virtual Banking Call Center Representative
SustainableHR —Mandan, ND
- $38,000 - $65,000 a year
- Full-time
- Spanish
- English
- Communication skills
- Profit sharing
- Health savings account
Quick Apply
Telephone Customer Service Representative
Bismarck Motor Company —Bismarck, ND
- Online Application
- Criminal background check
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist
defi AUTO LLC —Bismarck, ND
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
3d
Virtual Banking Call Center Representative
Starion Bank —Mandan, ND
- Online Application
- Spanish
- English
- 1 year
- Profit sharing
- Health savings account
Quick Apply
Customer Experience Specialist - Bismarck, ND
Midco —Bismarck, ND
- Weekends as needed
- Spanish
- Computer literacy
- High school diploma or GED
- Health savings account
- Disability insurance
Customer Service Representative - Loan Processing
MHA Systems/ MCI —Bismarck, ND
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick Apply
Remote Bilingual Customer Support Specialist
CLEAResult Consulting Inc. —Bismarck, ND
- $18.75 an hour
- Full-time
- Remote
- Spanish
- Sales
- English
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Care Specialist Agent-ND
MHA Systems/ MCI —Bismarck, ND
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply

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Patient Access Representative | Call Center | 40hrs/week
Sanford Health —Bismarck, ND
Responsibilities include taking in-coming calls for multiple clinics to schedule and reschedule patient appointments as necessary. Shift: 8 Hours - Day Shifts.
$16.25 - $23.00 an hour
Quick Apply
13d
Patient Access Representative | Pulmonology | 40hrs/week
Sanford Health —Bismarck, ND
Collects co-payments, pre-payments, and payments on account balances. Compile, distribute, administer, and score assessments. Shift: 8 Hours - Day Shifts.
$16.25 - $23.00 an hour
Quick Apply
3d

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Collections Representative
IQ Ventures —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
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6d
Customer Service Representative
IQventures —Dublin, OH
In this role, you’ll be the voice of our brand—connecting with customers, solving challenges, and introducing financial solutions that truly make an impact.
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Call Center Representative

DAKOTA EYE INSTITUTE PC -
Bismarck, ND

Apply Now

Job Details

Full-time
$17.00 - $25.50 an hour
6 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Record keeping
Phone communication
Telephone systems
Health information management
Managing patient records

Full Job Description

*REMOTE IN THE STATE OF NORTH DAKOTA ONLY*

Job Summary

In the role of Call Center Representative, you play a vital role in maintaining effective communication functions over the phone for Dakota Eye Institute and ensuring individuals calling in to our practice are treated in a professional and courteous manner. The individual in this position is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, calling unconfirmed appointments, handling provider recalls, and working the waitlist. Additional responsibilities include sending/managing tasks in the EHR system and monitoring other communication software.

Job Responsibilities

Data Entry and Chart Administration
- Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols
- Updates patient recalls as necessary
- Inputs & updates patient demographic information
- Inputs insurance information
- Sends / Manages tasks in EHR system
- Monitors messaging software
Telephone and Greeting
- Answers telephone calls promptly (two rings)
- Addresses the caller’s concern
- Directs all calls to appropriate personnel
- Identifies emergency calls and directs to triage or schedules per protocol
Financial Responsibilities
- Obtains proper insurance information
- Provides fee schedules and insurance information to patients
- Notify our patient accounts department of a recently scheduled patient to run the pre-authorization if needed
- Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate
Meet call center productivity expectations
Maintains adherence to company policies
Performs other duties as require

Experience and Education

High school diploma or equivalent
Two years minimum experience in customer service
Two years minimum experience working in a medical setting
Passion for providing outstanding patient healthcare experience

Essential Skills and Abilities

Ability to work effectively as part of a supportive and collaborative team
Excellent skills and mannerisms in answering the telephone
Proficient in managing multiple tasks simultaneously
Demonstrates empathy and attentiveness to each patient's individual needs and concerns
Excellent skills in documenting information and clear communication
Familiarity with electronic health records and practice management systems is preferred
Strong organizational and administrative abilities
Exceptional time management and record-keeping skills
Treats patients and co-workers with respect and professionalism
Ability to maintain composure under pressure

Physical Requirements

Ability to use technology such as the telephone, computer, and other related instruments or devices.
Good vision and hearing are essential for accurately processing information and communicating with patients.
Ability to sit at a desk for long periods of time to perform job responsibilities, up to 8 hours per day.

About Dakota Eye Institute

Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients.

To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.

Our Benefits

Dakota Eye Institute offers a generous benefits package, including:

401(k) Retirement with an employer contribution
Medical and Dental Insurance
Employer contribution to a Health Savings Account
Vision Benefits
Wellness Benefits
Paid Time Away Benefits
And more!

Apply at www.dakotaeye.com/jobs

Apply Now

Refine Your Search

call center representative jobs in bismarck, nd

Call Center Representative

Patient Access Representative | Call Center | 40hrs/week

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