Summary of Work
The Intake Coordinator provides customer service, coordination, and operational support for the Utilization Review department, assisting medical providers, injured workers, and internal agency teams with utilization review processes. The role focuses on coordinating prior authorization requests, supporting communication between providers and WSI staff, and ensuring accurate processing of medical service requests in alignment with established WSI processes, utilization review guidelines, and workers' compensation requirements.
Responsibilities include managing incoming calls, assessing customer needs, and assisting medical providers with myWSI functions, registration, forms, and prior authorization submissions. The position coordinates and monitors utilization review requests, reviews medical service submissions for accuracy, maintains department records and tracking systems, and communicates with providers regarding requirements, decisions, and next steps. Additionally, the role supports Claims, Customer Service, and Nurse Case Management teams, provides training and guidance on utilization review policies and procedures, maintains reporting and quality assurance resources, and assists with department improvements, projects, and process updates.
Minimum Qualifications
- Requires a high school diploma or GED
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At least one year of experience providing customer service, administrative support, or working with healthcare, insurance, or claims-related processes
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One year of college coursework in business, healthcare administration, or a related field may substitute for one year of work experience
Preferred Qualifications
- Experience working with medical records, prior authorization requests, claims, or utilization review processes is preferred
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Experience utilizing Microsoft Office Suite, including Microsoft Word and Microsoft Excel
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Apply online and upload the following information: cover letter (addressed to Human Resources), resume, references, and nursing license. A copy of college transcripts must also be provided upon hire (if applicable). All application materials must be received on or before the closing date by 11:59 PM Central Standard Time (CST). Background checks will be conducted.
WSI staff will score all applications based on a 100-point scoring and rating system. Applications should include information that directly addresses how the applicant meets the minimum qualifications and a summary of work. It is very important to be thorough and detailed in the application materials. Incomplete sections in the application will not be given credit.
Applicants with disabilities should contact Krista Schulz at 701-328-7374 in advance of applying to discuss any special provisions needed for applying or interviewing.
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [email protected] or 701-328-3290.
ND Relay Number 1-800-366-6888.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
