Top 15 Service desk support Jobs in Black Mountain, Nc

Help Desk/Desktop Support Analyst
Robert Half —Fletcher, NC
- Mid-level
- Windows
- US work authorization
- Disability insurance
- Dental insurance
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1d
Tier Technical Support Specialist
Catawba Valley Staffing, Inc —Spruce Pine, NC
- $18 an hour
- Full-time
- Mid-level
- Windows
- Travel
- Health insurance
- Life insurance
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Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
13d
IT Support Specialist In-Person Position
Appalachian Mountain Health —Asheville, NC
- $55,000 - $65,000 a year
- On call
- Background check
- Computer science
- Microsoft Outlook
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IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
IT Technical Support Technician
Blue Ridge Technology —Fletcher, NC
- $17 - $20 an hour
- Full-time
- Driver's License
- Typing
- In-person
- Paid time off
- On-the-job training
Quick Apply
3d
IT Support Tier I
ACF Technologies, Inc. —Asheville, NC
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
5d
Technical Support Analyst II
Billy Graham Evangelistic Association —Asheville, NC
- Extended hours
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
Software Support Technician (Technical Support / Help Desk)
PowerChurch Software —Asheville, NC
- $21 - $22 an hour
- Overtime
- Computer Science
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
5d
Site Lead - EUO Onsite Support (VA ESOM)
Kentro —Asheville, NC
- Full-time
- Computer Science
- 5 years
- Continuous improvement
- Health insurance
- Tuition reimbursement
1d

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Help Desk/Desktop Support Analyst
Robert Half —Fletcher, NC
Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory…
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1d
IT Technician II
North Carolina Western Probation and Pretrial Services —Asheville, NC
This position is designed as an entry to mid-level position. Job Details for IT Technician II. Court Name/Organization North Carolina Western Probation and…
$54,372 - $88,366 a year

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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service desk support jobs near black mountain, nc

Help Desk/Desktop Support Analyst

Robert Half -
Fletcher, NC

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Job Details

1 day ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Cloud identity and access management (IAM)
IT user and group management
Technical documentation
Software deployment
Incident management software
Process improvement
Mid-level
Windows
Incident Escalation
IT infrastructure
Internal employee customer service
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Customer support ticket management
Vendor communication
Organizational skills
UEM
System deployment
Endpoint security management
Access control management
Desktop administration
Technical writing experience within technology
Cross-functional collaboration
Escalation handling
Cross-functional communication
Intune
Ticketing system technical support

Full Job Description

Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment.

Responsibilities:

Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.
Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.
Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.
Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.
Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.
Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.
Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.
Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.
Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.
Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.
Experience supporting end users in a help desk, desktop support, or service desk environment.
Working knowledge of Active Directory and Microsoft Entra ID for user access and account administration.
Hands-on experience with Windows 10 and general Microsoft Windows troubleshooting.
Familiarity with service desk ticket management and incident resolution processes.
Exposure to Microsoft Intune and endpoint administration in a business environment.
Ability to investigate technical issues methodically and communicate solutions clearly to users and stakeholders.
Comfortable collaborating with cross-functional IT teams and external support partners to resolve problems.
Strong organizational skills with the flexibility to manage shifting priorities in a global support setting.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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service desk support jobs in black mountain, nc

Help Desk/Desktop Support Analyst

Tier Technical Support Specialist

Helpdesk Technician

IT Support Specialist In-Person Position

IT Technician II

IT Technical Support Technician

IT Support Tier I

Technical Support Analyst II

Service Desk Agent I

Software Support Technician (Technical Support / Help Desk)

Site Lead - EUO Onsite Support (VA ESOM)

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